Busaba Eathai (Wardour St)

I used to love this place but every time I go back it's more of a disappointment.

The service is intrusive and pushy, to the point that one feels unwelcome. We were repeatedly hurried to order our food but later requests for drinks and side dishes were forgotten, and at the end of the meal the bill was shoved under our noses before we could finish chewing. The restaurant is also always swelteringly hot for some reason.

A stressful dining experience.
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Leigh
6 Overall rating
Food 10 | Service 0 | Atmosphere 5 | Value for money 7
Monday, October 05, 2009

I really enjoyed eating the food from Busaba Eathai, but they really need to be kinder to their customers. I find service there very abrupt and we are always felt rushed. I know the restaurant is buzzing and there is most always a queue outside everynight, but people who dine there would like to enjoy their meal too, without the feeling of being hurried. Again, I must make express my concern on how terrible the service is there. For some people who are not familiar with Thai food at all, they might take some time to choose something from the menu, but last time we were there the waiter was very rude and unwelcoming. I mean, please do not work there if you do not like your job. Management, please review your staff and do a bit more on customer service training as your staff are clearly lacking of it. Although the food is very good and price is decent as well, people might be put off of returning again due to your staff attitude.
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Tanya
6 Overall rating
Food 9 | Service 0 | Atmosphere 8 | Value for money 8
Monday, October 05, 2009

Good simple food with no fuss and gentle prices.

Have a look at the queue outside and that will give you a clue of how popular this place is.
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Mathieu Roland-Billecart
9 Overall rating
Food 9 | Service 8 | Atmosphere 8 | Value for money 10
Friday, September 25, 2009

This is the best Thai restaurant I have ever been to so far in London. Not a place for people who dislike sitting at a table with strangers, but this doesn't bother me at all. The menu includes some traditional thai dishes, as well as some original specialities. My favourite is the Green Curry Fried Rice. The food looks great, tastes great! Don't forget to try the lemonade! Lively atmosphere and excellent service. Yum!
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Lady Cheesecake - View all reviews by this user
9 Overall rating
Food 9 | Service 9 | Atmosphere 10 | Value for money 8
Saturday, September 19, 2009

We found this restaurat by chance and were immediately attracted by the lively, informal atmosphere and the fact that the place was fully packed on a Sunday evening. The menu was mouth-watering and the three of us ordered four different dishes (two different variants of pad thai noodles, spiced calamari, beef curry), all of which not only looked great on the plates, but were absolutely delicious! The bottle of pink wine we had with our food was lovely, too. The bill came up to just over £50, which I think is an excellent value for money. The only downside was that we felt a bit rushed, as the place was heaving. We will definitely be coming back. :)
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D
10 Overall rating
Food 10 | Service 9 | Atmosphere 10 | Value for money 10
Monday, September 14, 2009

i love this resturant being a chef myself and my mate who,s a sous chef there the food is exceptional, great atmosphere lovly service and i,ve been coming up there for 4 years stiil packed, i recently eat at palm sugar thai resturant liverpool city ,great resturant set was nice but the food was diapointing compared to you guys 10 out 0f 10 .thats i love eating there .
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ash akram
10 Overall rating
Food 10 | Service 9 | Atmosphere 10 | Value for money 10
Thursday, September 10, 2009

I love the food at Busaba eathai. I've been here many times over the years and the food's always been good.

There are so many delicious things on the menu that it can be hard not to order too much food or spend too much money. So I like to go here as a treat.

The things I don't like about Busaba are the queues. As somebody from the european continent, I refuse to queue for restaurants. Especially in a city like London where there are so many places to spend your money on food - why should I queue. If I see a queue, I just go somewhere else.

The Soho branch seems to be the busiest. Store St is getting busier too.

The second things I really don't like is the table sharing. It is cramped, and if you want to keep your bags and coats with you, there is just no room. Like Bruno would say: table sharing is so 10 years ago. If I go for a meal with a friend, I like privacy.
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Dame Edna - View all reviews by this user
9 Overall rating
Food 9 | Service 9 | Atmosphere 8 | Value for money 8
Thursday, July 30, 2009

Fabulous place for for food and a great atmosphere. Staff are more than friendly and the level of professional service is second to none. I would highly recommend this restaurant to anyone. We only visit London a few times per year, but I can guarantee we will always pay Busaba Eathai a visit. Thank you to them for many an enjoyable meal. (PS and fab wine)
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Caroline Green - View all reviews by this user
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 9
Wednesday, July 29, 2009

I've been to Busaba three times in total now and have never been disappointed with the food. The calamari is absolutely to die for - I cant describe how utterly delicious it is! The last time I was there I had the ginger beef which was also gorgeous. The service is fast and friendly (though can be slow to take payment), and although I'm not keen on sharing tables it's not problem. Great place to take a group of friends.
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ollybee - View all reviews by this user
8 Overall rating
Food 9 | Service 8 | Atmosphere 8 | Value for money 8
Wednesday, July 15, 2009

I used to be amazed that people queued down the street to get in here. But the food is nice and reasonably priced. You are in danger of sharing a table but the decor is nice and service is excellent. It's basically a good mid-range eaterie that isn't too upmarket but not tacky either. Tries to give you a sense of occasion on a more modest budget.
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Ross Todhunter
8 Overall rating
Food 7 | Service 9 | Atmosphere 8 | Value for money 8
Thursday, July 09, 2009