1 Lombard Street (Brasserie)

I went to the bar with my friend and the service was appalling. We were at the bar for quite awhile so ordered a second bottle of wine, when all of a sudden it disapeared. We had been chatting and had not even realized. We complained and the bartender started taking dirty bottles out of the trash to show us, which was disgusting. The Head Waiter supported the bartender's story, but then, after looking at the computer gave us our appetizers for free. Think that they realized there was no way that we drank the second bottle in the amount of time between when we ordered it. Would never go back there again. Food wasn't amazing either and quite overpriced.
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1 Overall rating
Food 5 | Service 0 | Atmosphere 0 | Value for money 0
Thursday, November 12, 2009

Went here a couple of weeks ago with a high expectancy as I had heard a lot of good things about the Brasserie. Unfortunately my friend and I were shown to probably the worst table in the room, which was hidden away by the stairs leading to the toilets. I wouldn't have cared too much if the place was packed, but there were loads of tables at the front which weren't being used. We had a 5 course menu for £19.50 which was good value. Maybe we were shown to the bad table because we had booked the £19.50 set menu however we did order a £55 bottle of wine so I think the brasserie should really think ahead before relegating people to the Outer Hebrides. Needless to say the atmosphere was non-existent as a result of our seating. The food was good value but average. I thought the decor looked tired even though it has such an amazing setting). The menu cards look dated too.

Wouldn't go back again.
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Vicky - View all reviews by this user
6 Overall rating
Food 6 | Service 5 | Atmosphere 5 | Value for money 9
Friday, May 22, 2009

A work party went for the lastminute.com £15 for 2 courses special offer lunch. Firstly let me say that this is a great restaurant as is the food but the same cannot be said for the service. If it was because we were on the "special offer" that we were treated with a little more disdain then others or if it was because their staff are not experienced or .... I don't know what it was but the service did not impress. It took approximately 30 minutes to order 3 glasses of wine, a bottle of wine and some water. No bread arrived at the table (although there was butter - not sure for what if they had no intended to serve bread). We constantly had to make contact with the waitrons - it should be the opposite. The bill came - yes, £15 for 2 courses (not generous courses but courses nonetheless) - but it was £15 for 4 glasses of water and a £28 service charge. Be careful when you go for these things - they may look good when they say "£15 for 2 courses" but there are things you need to pay for over an above that but these are a little pricey!!!
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Karen B
4 Overall rating
Food 8 | Service 2 | Atmosphere 5 | Value for money 2
Wednesday, March 25, 2009