Hakkasan

We had a family dinner here at 6pm on Saturday 6/2 which was my bday! There was 11 of us which included 3 children under the age of 10, we booked the table and requested the Ling Ling lounge as its more accomodating for children. Upon booking they said we would need to take the set menu but we refused as everyone has there own preferences(including the kids!), so they offered to email us the a la carte menu so we could email our order to them.

We arrived 10 mins late but the starters arrived as soon as they had given us our water. We had prawn toast, soup and dim sum platter for starters, 1 Chilean sea bass in honey, 1 Dover sole, 1 Poussin clay pot, 1 Satay chicken and 3 Pi Pa duck's, rice and vegetables. Everything was perfectly cooked, delicious and finished, which was a relief as we where worried we had over ordered.

For desserts the kids had ice cream and i was given a surpise slice of the chocolate tart with a candle and in white chocolate Happy Birthday piped on the plate, which was a very nice ending. We ate within our alloted time of 2 hours, I think the pre ordereing helped, the service was great no complaints.

The meal came to £485 including service charge and we all felt it was well worth the money, its not something we usually do. But i hope to find another reason to go back soon!
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Ritus
Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Monday, February 08, 2010

We went to Hakkasan on Friday evening to celebrate a friends birthday and so it was a special event. On arrival, one of the guests approached the front of house to ask if they would bring out a birthday cake at the appropriate time. Apparently Hakkasan prefer guests not to bring this type of thing to the restaurant, as we were told that there would be a £5 charge per person for this and we would not be allowed to eat the cake on the premises!

The evening went from worse to worse. The staff at Hakkasan were more interested in themselves than customers. They were surly to the point of rude and getting any kind of service was extremely difficult. The food was faultless, which it should be at this level, but to add insult ot injury a service charge of 13% was added to the bill of some £650. If it hadn't have been such a special occasion for a special person we would have made a fuss. This was an example of a restaurant who thinks it is too good for its customers, well at the least the staff thought so. We eat out in London at top establishments on a weekly basis and my husband more so for business. Hakkasan will be one to be avoided in the future.
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Rosebud - View all reviews by this user
Overall rating
Food 8 | Service 0 | Atmosphere 4 | Value for money 0
Tuesday, February 02, 2010

i have been twice and both visits have been truly fantastic, the pre dinner cocktails are amazing, and the food is absolutly devine.
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Michael Spillane
Overall rating
Food 9 | Service 9 | Atmosphere 8 | Value for money 8
Sunday, January 10, 2010

Went there again for the 5th time.

we love this place and have been there with our young children a couple of times and they have been very accomodating. Food is magnificent and the standard is very high. The prawn toasts and duck rolls are the winning starters.

Overall really good and you can easily work within the 2 hour table time and we have never felt rushed.

Great for business and casual dining.
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Nathan - View all reviews by this user
Overall rating
Food 9 | Service 8 | Atmosphere 9 | Value for money 8
Thursday, December 17, 2009

I agree with several of the negative reviews below. We had a table for six at 8:30 on a Saturday night. They seated us 15 minutes late. As we were finishing the meal, they cleared half the table and started setting out dessert menus while half the table was still eating their mains. When we objected to this pushy service, we were told that we only had 15 minutes left on the table before we had to leave. We explained that they sat us down 15 minutes late, that we understood the strict two hour time limit (which btw is ridiculous if you're spending this much for a meal!) and that we intended to stay for the full two hours (from the time we sat down, which means we had half an hour left). They then commenced to argue this point which was totally unacceptable. The manager was no better.

Whilst the food is quite good, there are plenty of other Chinese restaurants in London with great food and better service than Hakassan. How this place maintains a Michelin star is a mystery to me.
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Brad
Overall rating
Food 7 | Service 0 | Atmosphere 1 | Value for money 1
Sunday, December 06, 2009

2 words absolutely fabulous
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abi
Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Wednesday, November 18, 2009

Brilliant! Ate at Hakkasan on Monday night with friends. The place was packed. We did have to wait for our 8pm table, but were offered cocktails as apology.

Service efficient and friendly, food delicious (try dim sum and merlot beef!)

Had not been for a while, but still doing a great job. Will definitely be back soon.
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MWR
Overall rating
Food 7 | Service 7 | Atmosphere 9 | Value for money 6
Friday, November 13, 2009

My friends - honestly! I let other overpriced service providers normally live (as I am one of themselves). Honestly I live and enjoy the sometimes false world of (admittedly) good but (admittedly too) expensive restaurants, where you get that sort of quality that is unreachable for most of us (piet a tere, gavroche, fat d or marcus) and therefore out of any competition with any normal (best chinese) restaurant (like ie the "Great Wall" on Tooley Street!) BUT HONESTLY what kind of indescribable disgrace of quality, service, atmosphere and foremost value for money I experienced today is like telling a coma patient in eastern Germany that wakes up 2006, he still needs to wait 15 years for a car. Honestly, please don't insult my taste, intelligence and wallet.

HONESTELY I would not complain about prices or waiting times if the result in terms of food or service would justify it. I would not complain if I hadn't read about Hakkasan as one the "top XX in the world, Europe, England etc" . Actually the battle is not between continents or countries it is actually only between the dishes, actually (honestly) only between the giant crab claw (which was world class) and all other tries to pretend to be a better dish than the turkish delivery who has one chinese dish on the menu within four years as the new daughter in law has a chinese best friend with cooking ambitions.

HONESTLY, I would not write this, if the whole "around it" would have been different - but "Hakkasan" proofs the very interesting fact, that splits me into the commercial restaurant owner (who I admire as successful business owner "YOUR RESTAURANT IS PACKED ON A MONDAY EVENING!!!") and the food loving semi pro restaurant critic (who is devastated by a highly anticipated and never achieved result).
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Philipp
Overall rating
Food 2 | Service 1 | Atmosphere 1 | Value for money 0
Tuesday, November 10, 2009

The absolutly most overrated restaurant I'v been in. The food was terrible. Greasy duck witha a consistense of chewing gum and lamb with a lot of msg. Dimsum was tastless and soup terrible. Not what I expected after reading reviews of this restaurant. If you like good Chinese try the Min Jiang which has great food and good service.
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dissapointed
Overall rating
Food 1 | Service 4 | Atmosphere 4 | Value for money 2
Wednesday, October 21, 2009

We went on a friday evening and got a booking for 10:15pm.

The place was buzzing and jam-packed when we arrived. There was about 1 feet distance between our table and our neighbours and we felt quite squashed and cramped up.

The cocktails we ordered were very sweet and did not taste of much alcohol.

I ordered a prawn curry dish for mains which was good but nothing unusual in quality or taste. My boyfriend ordered a venison dish which was much better, probably the highlight in terms of food.

The waitress was juggling between us and a few other tables, and did not appear too patient or warm when it came to explaining dishes.

All in all in was a very standard experience, not the quality, fine dining romantic experience i was looking for. food and service is decent but overrated for the prices.
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raka - View all reviews by this user
Overall rating
Food 7 | Service 6 | Atmosphere 6 | Value for money 5
Friday, October 16, 2009