Beauberry House

I'm so very sorry to dampen other reviews that I've read, but, 2 of us went to Beauberry House at the beginning of September 2012. Impressive to look at on arrival, nobody to greet us for about 6 minutes, we went to the bar which was null and void of any atmosphere or music come to that and no barman. Again we waited for the same greeter to serve our drinks (may of been in the Queen Vic in Eastenders ) no style at all. We were shown the menu for £30 which included 2 glasses of wine. We made our orders which, evidently the Chef had run out of ! marvellous and chose something else. The food was well below par, so much so that we couldn't eat it. All this time we weren't asked if the food was good, OK or anything and they could see that we were sending the food back uneaten. Not eve the offer of a free coffee. We would of left following the disastrous first course but we were in the middle of what we thought, was the middle of nowhere, we didn't have a car so a cab would of taken too long. Blah, blah and more blah. I was so very disappointed but there it is, even the toilets hadn't been cleaned and I will add that we remained the only two in the restaurant all evening - never again
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Sue Harding
0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Friday, September 14, 2012

I've been living in Dulwich for around 8 years now, and only recently decided to try Beauberry House (formerly, Belair House) for dinner.

Wish I hadn't waited so long. The £22.95 two course menu (including a free glass of Italian syrrah) was brilliant. Confit duck with watermelon & cashew nut salad was bright and beautifully balanced & the chicken parfait was beautifully light, if slightly over-salted.

Mains were miso black cod (a hefty £5 supplement, but worth every penny -- better than the black cod at Nobu in my opinion) and fillet of veal with macaroni cheese: the best this side of Hawksmoor.

It's a great place, an amazing building in a beautiful park & it deserves to be a big success. I suspect most of it's business comes from weddings and group bookings -- it's a shame it's not a little busier on a saturday night--the restaurant could do with just a notch more atmosphere.
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James Hamilton
8 Overall rating
Food 8 | Service 8 | Atmosphere 6 | Value for money 10
Tuesday, October 18, 2011

We have just returned from Beauberry House after enjoying a family lunch for seventeen. The food was excellent as always and the service was very good despite the delay on the first course, which as we were such a large party was to be expected. I can only add that every member of our party thoroughly enjoyed their meal and I must commend the staff as they were attentive and friendly.
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Margaret Cooper
8 Overall rating
Food 9 | Service 8 | Atmosphere 8 | Value for money 8
Sunday, May 08, 2011

We have just visited Beauberry House for the first time in two years though we live in the area. I guess time is a great healer and we constantly forget the disappointing, over-priced, underserviced, passive-arrogant attitude that prevails - which yet again has spoiled a perfectly good special occasion. After luring us into a smiley and false sense of security, the service (as usual) went downhill. Huge canyons of time will elapse between courses, only to be met with very disappointing executions of what you have been promised. Not always, but generally it has to be said, on the whole. I went for the "signature" black cod with sushi rice which looks a succulent delight on the website, only to be met with what I can only describe as "scrag end of cod" - I had to pay a £5 surcharge on this, but it was only £1's worth of tail end of thinnest cod. The veal is cut up in dog-food chunks and the accompanying macaroni cheese has been made by someone who couldn't give a stuff about whether someone loves the dish for it's usual unctuous homeliness, or not as the case was. To ask where the one dessert was after another long wait (there was absolutely NO CHEESE for 3 other cheese lovers), was met with gloominess. When trying to book, it is interesting that Beauberry House doesn't ever answer the phone to would-be or local patrons - it obviously considers itself far too important to provide any hint of personal touch. I won't be coming back here for some time - probably more than two years, as there are far, far better places to savour and better value for money. (Ok, I grant you there wasn't a full punch up in the kitchen as unlike the last time we ventured here.) Beauberry, no doubt you will read this and continue in your disgraceful smugness - if I was an awarding body, I would not only withhold any accolade, but if on confronting you, I was met with this continuing lack of customer regard, I would feel compelled to do something about it.
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Su
4 Overall rating
Food 6 | Service 3 | Atmosphere 4 | Value for money 2
Sunday, March 13, 2011

This has to be worst restaurant I or any member of our party have been to. A family reunion was ruined by the awful service, poor quality food and over-priced wine. The management do not even have the decency to respond to our e-mails of complaints. They will take your money very happily and run.

Avoid this place at all costs.
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Justine Roche
1 Overall rating
Food 1 | Service 0 | Atmosphere 2 | Value for money 1
Friday, March 11, 2011

I organised a workshop at Beauberry House that we had today. The staff and the food was absolutely fantastic. The venue is gorgeous and really stunning. I would definitely recommend for any type of event. It is used alot as a wedding venue and I would say it lends itself really well to weddings as it is set on private grounds and the building is perfectly situated with its own private parking area and is surrounded by the beautiful Dulwich Park. Well worth a visit even for lunch. We had a great time.
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Stiletto Millionaires
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Thursday, November 04, 2010

This is the worst restaurant have ever been to, the service inexistent, the food takes ages. Avoid avoid avoid or you are likely to be very very disappointed.
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james cook - View all reviews by this user
0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Monday, October 18, 2010

My husband and I had our wedding this year, 2010 at the beautiful venue Beauberry House. You cannot fault the absolute beauty of the house and it's setting.

However, as we experienced difficulties on the day, the management lost their temper, made bad decisions on our behalf, and left my husband and I completely embarassed looking back on the day.

We were charged £950 plus £312 service charge (£1262) for post ceremony and dinner drinks for 60 people. However, during the dinner, my guests were charged for their soft drinks! They did not accept my request for a refund for those guests drinks!

I purchased freeze dried rose petals as instructed by the Event Manager, and she made an 'executive decision' not to use them as my table decoration for the day (even though I had spent hours and hours deciding what combination/colours/decorations to use!). So the tables did not look the way I had wanted them to, not to mention the waste of my time and money!

We had a food tasting and chose what we wanted for our meal, but we were served with something different (polenta) which quite frankly, was disgusting!!!!

The ceremony was finished by 4.30pm, we were scheduled to be called for dinner at 5.45pm.... by 6.15pm we were bored, and left wandering around the house trying to find out what the hell was going on, in the end we just went upstairs and seated ourselves for dinner! Complete disorganisation and lack of communication.

I had spent days and days organising the music myself onto iTunes. I can't even begin to explain the time and effort that went into the music on the day.... the music was completely messed up from nothing being played while my guests were waiting for me, to the same 3 songs being repeated over and over during the party!!!!

We were told we had to supply our own wedding cake, but would be charged a £50 cake charge (i assume to cut and serve the cake!). However, the cake was never cut, nor was it served. They did not offer me a reimbursement of the charge!

I had asked for non-alc. beer to be for the groom, & my father - but they were never served & when i asked for them, they only received 1 small bottle of beer each (i was charged £11 per head for beer!!!)

To top it off, we had to witness the senior staff acting in a degrading manner towards the waiters. Completely inappropriate way to behave in front of paying customers and their guests!!!

When I sent a letter of complaint to the HO, they not only dismissed every issue i raised, but they also accused me of lying to get money out of them! I would have been happy with an apology, and a refund for my guests who had to pay for their drinks! The Manager who replied to my emails was completely and utterly unprofessional and rude.

What a disgrace!..... they're not cheap, so I recommend taking your money and using it somewhere where the organisers actually CARE about what happens on the day, and are not just interested in taking your money.
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Kelly
2 Overall rating
Food 3 | Service 0 | Atmosphere 3 | Value for money 1
Monday, August 30, 2010

Do not go to this restaurant!!! The food is not too bad, the portions however are so extremely small you'll get a take-away pizza on your way home. Aside from the food the service is the worst I've ever come across. The manager must be the most rude man ever. We queried something about this bill. We were very obviously right. The manager was not having any of it and slammed the menu's on the table and swore at us. He then intimidated us in such a way we felt we had to pay (minus the service charge) the full amount. He then told us to get out!! Other staff could not stop apologizing for his behaviour.

In one word: TERRIBLE!!!!!!
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1 Overall rating
Food 3 | Service 0 | Atmosphere 1 | Value for money 1
Thursday, July 08, 2010

Have been to Beauberry House yesterday and had a wonderfull time.

The food was great and our waiter, actually the general manager, I think called Rafik, was charming and very knowledgeable about the place.

The place was busy as a party was running upstairs but gave a nice buzz.

I will definitely come back, maybe not while a party is held for a more romantic meal.
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7 Overall rating
Food 7 | Service 7 | Atmosphere 6 | Value for money 8
Sunday, June 20, 2010