Champor-Champor

The food at Champor Champor was lovely and I can't really complain about it at all. Unfortunately however we had booked a special offer over the internet which offered a 2 or 3 course meal at a cheaper price to the regular menu. When we turned up we were offered the regular, more expensive menu which indicated the more expensive price. When i enquired with the waiter he stated that this was the only menu which they offer and that was that. One of the party did not want 2 courses and just wanted to order one main or one starter. The waiter however said that it is not possible to do this and you have to order off the set menu. He was however helpful to offer a suggestion to solve this and was more than happy that only 2 of the 3 of us ordered food.

On reflection, although we had enjoyed a very nice meal, I was not impressed that we had had to pay a higher price than we had booked for. I therefore sent the restaurant an email to explain what had happened. I was impressed that within only a few hours I received a telephone call. The person from Champor Champor agreed to refund the additional amount but through the course of the phone call he was incredibly rude. He firstly told me that it was my fault for not making it clear the offer I had booked under, even though I had noted that the cost was greater than what I had expected. He then went onto explain that he could not understand how only 2 lots of food had been ordered when the reservation was for three. I explained that the third person did not want 2 or 3 courses and I was unaware that there was no other option. He was then incredibly rude telling me that before he goes to a restaurant he would research it first and know exactly what he is getting and that I clearly hadn't done this. He then went on to tell me that they have been open for 9 years and never had an a la carte menu - being my first visit how was I to know this? He then further carried on and on and when the conversation eventually came to a close, I showed my gratitude at him responding so quickly and offering to refund the difference. But whilst I was mid sentence saying this he said bye and hung up. Incredibly rude.

So even though we had been overcharged, the food was wonderful and the restaurant itself was really nice. We would have definitely returned, and probably done so on a regular basis. However we are unlikely to be returning now after the terrible attitude which I received.
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7 Overall rating
Food 9 | Service 5 | Atmosphere 7 | Value for money 6
Wednesday, October 14, 2009

I went to this restaurant recently, and very rarely bother to write reviews, but thought I should fully recommend this restaurant.

Food was fantastic, service was atttentive and prompt without ever being intrusive or annoying, wine was good, atmosphere was intimate but fun (equally good for a few friends, girl/boy friend, family etc.), and generally the price was reasonable (especially given how great the evening was).

A thoroughly enjoyable evening and a true gem of a restaurant. I will definitely be returning and I encourage everyone to give this place a try!
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James
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Wednesday, September 23, 2009

Visited this restaurant last night - it has to be one of the best restaurants I've been to in long time. The food was absolutely delicious, extremely tasty and aromatic, the service was excellent and so was the decor and atmosphere, felt like I was back in South East Asia! I could not find fault with anything about this restaurant.
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10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Tuesday, August 25, 2009