Feng Sushi (Borough Market)

One of the worst experience in my life!

I had visited feng sushi for the first time yesterday. One of the worst experience ever! I came inside and after couple of minutes the waitress realized i was waiting to be seated...she was too busy with her mobile phone.

Then we ordered a 12 pieces salmon sushi and two drinks.

The other waitress was disaster as well we asked for water and she did not bring it so we had to ask again ( the restaurant was empty just me and my friend!) then we asked for lemon and ice for the coca cola. Lemon was old and dry! come on! when the sushi arrived it looked really unnatural colors, just to let you know i do work in a japanese restaurant as well. Color smell and taste just disgusting!. We ask for the bill after we try just the negiri and hosomaki and we did not received any check back. we had to call the waitress to pay because nobody was looking at us! But the funny thing is that they crossed the part of the bill that said that service is not included! hauhauahua i always tips because i am a waitres but i did not leave not even a penny! i understand why the place is always empty although the area is always really busy !! (Borough market).

you should change system because it is absurd that people like that it is working!

no customer service at all!
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giulia
0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Friday, May 03, 2013

I recently made an online order for Feng Sushi. My sushi was coming from the Borough Market branch. It took 2 hours to deliver and there was no one to pick up the phone at the restaurant.

Very small portions, no chopsticks no napkins. I was sent a ginger that was not ginger in any pickled Japanese ginger way, I was sent duck wrappers wrapped in raw wrappers. There were no spring onions or seaweed in the miso soup. The only decent thing was the quality of the sashimi.

£24.50 should have fed me but I was actually left hungry and disappointed. Avoid it at all costs. Rip off and waste of time.
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1 Overall rating
Food 2 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, April 21, 2013

I have often wondered why this restaurant is always empty when others nearby are full and now I know. Very poor service and average food. I saw plenty of takeaway service so imagine that's what keeps the place going. Really don't bother if you want to eat in, huge disapointment.
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Jenlaa - View all reviews by this user
2 Overall rating
Food 5 | Service 0 | Atmosphere 2 | Value for money 2
Friday, January 25, 2013

Beware! I have never been moved to review a restaurant before, but this meal experience, totalling £88 for two (plus a 'pity-tip'), was embarrassingly bad in so many ways.

Some 'highlights': for starters: a wobbly table. Both table and chairs wobbled dramatically - too much to fix with a folded napkin under the leg, plenty enough to spill drinks etc ... just shoddy really.

for the main course: how about exchanging the most expensive item in your selection for a cheaper one? We ordered the £40-something selection - yup, other reviews are spot on - terribly small amount of food (I mean small even in Sushi terms). My friend ordered a bowl of plain rice afterwards. I blushed. But the real 'flourish' was being told that due to lacking one of the ingredients used in their Yellowtail Maki, how about we swap those out for a salmon-something-or-rather? No, we said. We'd like our Yellowtail please. "oh that's fine, we can serve them another way" ... so why offer to swap it out - no trying to bilk us out of the only really expensive item by any chance?

For drinks: go for it! So, we ordered the premium saki. Our waitress was Eastern European, with a fairly strong accent - ok... so when she says "for the two?" we say yes, I assume she is going to bring two cups. Nope. Crash. Two bottles smacked down on the table and lids unscrewed in the time it takes us to look amazed at each other... honest misunderstanding, or pushy nasty service?

And to dip: what pray tell is THIS? As mentioned by another reviewer, we had to ask for dishes to put out some Soy (and the v. stingy morsel of wasabi that came with our sushi). What HAD been provided - and I kid you not - were two bowls of THAI SWEET CHILLI DIPPING SAUCE... at the end of the meal the maitre d' came over:

Me: "The fish was good... but I wasn't sure why you served it with Thai dipping sauce - seems kind of .. wrong?"

Maitre D: "Oh no that's Kimchee sauce..."

My fussy Sushi-expert friend (angry now): "Let me tell you that is NOT Kimchee sauce, I know what Kimchee sauce is, and that is NOT it."

Maitre D: "Oh yes, no, sorry yes thats Thai sauce..."

For half the price I'd say this was a new concept - "Cheap and Cheerful Sushi". For what it cost: disgraceful. Embarrasing. Depressing.
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SushiSaviour
2 Overall rating
Food 4 | Service 1 | Atmosphere 3 | Value for money 0
Monday, December 24, 2012

Feng Sushi at Borough Market is very inconsistent. I used to order weekly as they have a current special of 20% off all take away/delivery orders during July-August 2012, but i shall no longer be dining here nor ordering from here.

The sushi is tiny - £40 worth of mixed items such as sashimi, hot food, sushi packs will barely satisfy 2 people. The serving sizes are minute. The rice has overwhelmed by the rice vinegar, and I end up being thirsty all night afterwards.

On one occasion i ordered the ISO California Deluxe roll and the Tempura Prawn roll - only one arrived in the box. Upon calling the restaurant, they insisted that they were both packed in the same box. As i ordered weekly, i knew how many pieces to expect, and there was definitely only one serving of rolls! They said they would send out the missing rolls ASAP - it arrived 2 hours later.

The website needs work - my surname is only two characters, yet the site insists that my surname is a minimum of 3 characters! There was one time which the website automatically took me to the Billingsgate branch to order. Upon completing my order, i receive a phone call to inform me i've ordered from the wrong branch, so they had to cancel my order and i had to resubmit my payment. Very inconvenient.

Feng Sushi Borough Market - sort out your inconsistencies in quality, your serving sizes, your order/delivery process, and customer service.... although it's too late to redeem my business, i won't be returning.
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PiggyMoi - View all reviews by this user
2 Overall rating
Food 3 | Service 1 | Atmosphere 2 | Value for money 1
Wednesday, August 08, 2012

Cannot understand the negativity in these reviews! I've had their takeaway sushi and eaten in the Feng Sushi restaurant in Kensington and on both occasions, I was blown away by the quality of the food and friendly service.

The dishes I ordered were incredibly fresh and I thought they were really good value for money.

Instead of being swayed by these reviews, I'd recommend actually trying Feng Sushi for yourself and then you can be the judge. Personally, I thought it was delicious.
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Leo
9 Overall rating
Food 9 | Service 8 | Atmosphere 8 | Value for money 9
Wednesday, October 12, 2011

I just ordered delivery from Feng Sushi in Borough Market and was I disappointed. They use to be great but this was wrong on many levels.

The only thing that was great was the quick delivery.

Japanese Fish and Chips - While the fish was lovely, the chips were burnt on the outside and raw in the middle.

Bwn Rice Soft Shell Crab - This wasn't brown rice. Each piece was the size of a five cent piece, there was no crab in each but a fried piece of skin.

ISO California Sunset - Each piece again was the size of a five cent piece with no filling.

Both weren't ISO size, they were the size of MAKI. Disgusting, especially when the soft shell crab was £9.50. I wouldn't pay £1.50 for what was delivered.

£30.00 worth of food should feed 2 but it didn't even feed one!

AVOID at all costs. The only reason I gave them 1 was for the fish.
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Kiwi Pen - View all reviews by this user
3 Overall rating
Food 1 | Service 7 | Atmosphere 1 | Value for money 1
Saturday, July 02, 2011

I had just about the worst Japanese meal ever at Feng Sushi at 218 Fulham Road. The food was substandard and the prices were rip-off. Beware of this retaurant. It is an insult to Japanese cuisine.
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R. Cerdan
1 Overall rating
Food 0 | Service 1 | Atmosphere 3 | Value for money 0
Saturday, May 21, 2011

Beware! Rip off! They will junk mail you!

We moved to Borough Market at the same time this branch opened. Back then it was the only place to get Sushi in Southwark. The staff that joined at the opening went on to work there for years and became friends. The food was middling, but not West End prices.

Fast forward to today and the portions have shrunk in size. The staff change every five minutes. However, most worryingly is that I just received a load of junk mail from them. It gets worse. The names are not the names of my wife or I. No. They are similar to our real names, or, miss-spellings of our real names. Someone has gone through the receipts and take away orders and tried to decipher from them our true names. For example, Michael might appear on their junk mail as Mikhail.

Bottom line, the head office is plundering your details from whatever crumpled receipt they can find, all the better to junk mail you with. The only way to complain is to email them through their website, which again leads to getting email spam.
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1 Overall rating
Food 1 | Service 1 | Atmosphere 1 | Value for money 1
Thursday, May 12, 2011

Have been here 3 times, once some time ago and twice in the last few weeks. The menu has changed over time and the portions don't seem as generous as they used to be at all. Some dishes do feel like a bit of a rip off, for example a soba noodle salad costing £6 which when it arrives looks like a small side dish and is half lettuce. The seafood spring rolls supposedly contained crab and prawns amongst other things but my friend and I commented you couldn't see or taste this at all - just loads of noodles. Maki rolls & tempura were good however.

I think it's quite pricey here, to fill ourselves up £50 and £66 another time for two with soft drinks only. Service is ok when it's not too busy, when it is staff seem really stretched & it's hard to get attention. I won't rush back but hope next time I do go it's a bit better.
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Fi - View all reviews by this user
5 Overall rating
Food 6 | Service 5 | Atmosphere 4 | Value for money 5
Thursday, February 24, 2011