Mandarin Kitchen

We had booked a table for my father's 60th birthday last night. The food was nice, but our waitress was APPALLING.

She literally would REFUSE our requests. For example, my dad asked for an extra shot of whiskey in his glass, and she said "no, next time". What is that about? She finally went and did what she was asked when I got angry.

Also, we asked for some chilli oil, and when it arrived, there was only a small amount, not enough, so we asked for some more, and she told us that she'd only bring more when we'd finished what she'd already given!!!!!

Plus we had to ask several times for water etc.

AND she refused to take a picture of us.

Rude, appalling service. I don't care how good the food is (and it wasn't outstanding) but I think that meals at restaurants should be pleasant, relaxing experiences. Waitresses who don't seem to understand that the CUSTOMER pays the BILL should be fired.

All of this and they had the cheek to demand a 10% tip?????? For non-existant service????

They are mad. I'm never going back.
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RT
Overall rating
Food 7 | Service 0 | Atmosphere 4 | Value for money 5
Thursday, April 24, 2008

I have been going to the Manadarin Kitchen in Bayswater for the past 7 years for special dates and I have always had great service! The food is fantastic and the service wonderful. I am going there again on Sunday for a friend's birthday and I am really looking forward to the great food. My only gripe is that there should be more on the dessert menu but that's just me looking at little things :)
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Sue-Ann
Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Tuesday, February 12, 2008

I booked this restaurant based on several of your reviews, and tonight my husband and I took seven friends from Portugal, three of whom were children. It is, indeed, child friendly and the food was generous and delicious. The bill, including service, came to a little over £200 for nine of us including service. Thank you for helping us to a good choice; we look forward to returning there on our own and trying some of the seafood specialities..
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Miss Moggy - View all reviews by this user
Overall rating
Food 8 | Service 7 | Atmosphere 8 | Value for money 9
Monday, February 04, 2008

mandarin kitchen queensway

organised my daughter's birthday at the restaurant - thought they would baulk at the thought of 12 9 year olds - could not have been more wrong

the manager was fantastic - she suggested the menu -

food was great - children ate everything - prawns, duck ... the works

service was efficient and patient!!

i love this restaurant anyway, but the staff made the day !!
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fiona
Overall rating
Food 9 | Service 10 | Atmosphere 8 | Value for money 9
Sunday, January 27, 2008

It was very busy on a Sunday evening and we hadn't booked but they made us feel welcome and we had to wait only about 10 minutes. The service was efficient and friendly.

When the food came it was without exception delicious and in ample quantities. Looking around there were a lot of Chinese customers which sounds like good news to me. 2nd visit there and impressed on both occasions.
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Jeremy - View all reviews by this user
Overall rating
Food 9 | Service 9 | Atmosphere 8 | Value for money 7
Wednesday, December 19, 2007

This restaurant is excellent. I have been there many times, and taken my Chinese friends, and we all agree that it's fantastic. The food is wonderful- although the ambiance and the service could improve. The lemon chicken and various seafood dishes are particularly good. It is also comparatively cheap, which is most pleasing, particularly for such excellent food.
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Katherine Greville-Blount
Overall rating
Food 10 | Service 3 | Atmosphere 6 | Value for money 10
Sunday, September 02, 2007

This was my second vist and the food was really good and tastefull. The service could be improved. I would think it's a romantic resturant but good value for money.

I would visit again.
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Hugh
Overall rating
Food 5 | Service 4 | Atmosphere 4 | Value for money 10
Thursday, March 29, 2007

We went there on Friday 7th December. Food was ok, just like every other restaurant in China town. The lobster was chewy but the noodles were not bad. Service was appalling. The waitress literally pushed us out of the restaurant because "we were supposed to leave a long time ago", which we didn't hear when we first went in. Will not go back there again.
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Overall rating
Food 6 | Service 1 | Atmosphere 4 | Value for money 4
Tuesday, December 12, 2006

Our group of 5 visited Mandarin Kitchen on 20 July 2006. I recommend booking, as it was busy.

The food was excellent, particularly the Peking Duck. The lobster noodles, while very good, did not quite live up the hype.

Service and restrooms are about what you'd expect of any Chinese restaurant which focuses on its food.
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Overall rating
Food 9 | Service 8 | Atmosphere 8 | Value for money 9
Friday, July 21, 2006

it was sooooo good.
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ed
Overall rating
Food 10 | Service 8 | Atmosphere 8 | Value for money 9
Wednesday, July 05, 2006