Royal China (Baker St)

I had passed this restaurant several times during my short stays in London. However, today I decided to have dinner. Given the ambiance and crowds that have usually filled this restaurant, unfortunately, I was not impressed with the cuisine.

I did not want to be ambitious and try exotic dishes, just simple Tom Yam soup and normal chicken with Vegetable rice. The soup had very strong smell and taste of seafood and the chicken was both extremely salty and grainy (sand like) like chewing sand.

The vegetable rice were the only good dish.
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3 Overall rating
Food 1 | Service 5 | Atmosphere 5 | Value for money 2
Wednesday, January 04, 2012

I would highly recommend this restaurant to the locals and tourists. Giving it a 5 star review is simply doing an injustice to the outstanding quality of food and service it provides. Not only the food is superb, credit to the fantastic Chef Hong , the lovely ambient environment just give you a very relaxed dinning experience. . With its highly trained professional staff who go an extra mile in ensuring customers have a wonderful dinning experience, its convenient location and modern deco, no wonder most of my friends chose to entertain their guests there. I cannot say the same for other branches of Royal China but I can say the Baker Street's restaurant is always my preferred choice of restaurant.
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Rosaline Wong - View all reviews by this user
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Tuesday, December 20, 2011

Went to this restaurant many times (around 15 times), I really like the quality of the food and the variety, moreover the lunch deal is a very good one. food wise very good taste and quality! 15 out of 15 times loved the food

Downside- in general the service is very poor and lack of smile! especially when they charge you for the bill they hardly smile. another Downside - the toilet are old and smelly - please refurbish then as soon as possible! 15 out of fifteen times hated the service!
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6 Overall rating
Food 9 | Service 1 | Atmosphere 7 | Value for money 7
Thursday, November 24, 2011

I have been going to the Queensway branch for 20 years with my parents (who grew up in China) and the staff there know three generations of my family by name. So I was reluctant to change, but had to because Queensway is being refurbished. It turns out that the staff at Baker Street are very friendly, extremely prompt, helpful and attentive, even during a weekday lunchtime rush, and the food was just as good as Queensway. Hurray! I tried it with a friend who comes all the way from New York partly for the Royal China dim sum - you just can't get them as good even in Chinatown in NY - and I'm going back with my family this evening.
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SimonC
8 Overall rating
Food 9 | Service 9 | Atmosphere 7 | Value for money 8
Saturday, November 19, 2011

I have eaten lunch in this restaurant at least 5 times a month for ten years at the present location and the previous one a block away. The food has been consistently excellent and the price of such quality dim sum is amazingly inexpensive for London. I can only assume that the bad reviews are posted by competing Chinese restaurants because the Royal China Baker Street is always full at lunch time and most of us are contented regular customers.
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9 Overall rating
Food 10 | Service 7 | Atmosphere 10 | Value for money 10
Friday, November 11, 2011

Last minute decision to book a table at this restaurant. Service was friendly and attentive. Atmosphere was warm and inviting. Food was delicious, the only criticism is that portions are on the large side and we over ordered, which ended up quite a pricey error! Some guidance from waiter on portion sizes would have been useful!
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8 Overall rating
Food 10 | Service 7 | Atmosphere 8 | Value for money 7
Friday, September 09, 2011

Decent dim sum, service better than I expected having read previous reviews. Reasonably priced (£3 - £4.50 per portion - mainly three pieces per portion). Char Sui Puffs, Steamed Dumplings good. A bit of seasonal variety on the menu would be nice. Tables are a little close together.

No real complaints - I'd certainly go back.
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Rex - View all reviews by this user
8 Overall rating
Food 7 | Service 8 | Atmosphere 7 | Value for money 8
Monday, September 05, 2011

Atrocious service. First of all, there was very little service during the meal--our water was not refilled, no one asked us how the food was, etc. The waitress brought us the wrong food item and then when the bill came, we were charged for both items. Finally, at the end of the meal, when we asked to pay the "recommended tip" in cash while the food charge was put on our credit card, the manager came over and started berating us, saying we MUST charge both the meal and tip on the credit card. He REFUSED to let us pay the tip by cash. He said that if we charged the meal only on our credit card and paid the tip separately, we were not allowed to come back to the restaurant! It was unbelievable. I have never seen such complete lack of customer service in a manager. He obviously did not care about keeping customers.
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Dorothy
2 Overall rating
Food 3 | Service 0 | Atmosphere 3 | Value for money 2
Friday, July 29, 2011

TERRIBLE RESTAURANT.

Very bad service. We had to wait for an hour and a half for our main course so by the time it arrived after several reminders to the staff we were not hungry any more. It was very upsetting and we do not advise you to go there.
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2 Overall rating
Food 4 | Service 0 | Atmosphere 4 | Value for money 0
Sunday, July 10, 2011

I went to this restaurant on the recommendation of a friend and brought clients. The food was amazing. Sooo tasty and so much of it. We went for the set dinner for two people which was £30 each. There was a wide variety of appetizers, duck pancakes and a variety of mains with fruit to finish it off. The service was fantastic and our waiter was quick and efficient whilst giving us time indulge. Would thoroughly recommend this restaurant and plan to go there again tomorrow with my family!
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9 Overall rating
Food 10 | Service 10 | Atmosphere 8 | Value for money 8
Friday, July 08, 2011