Royal China (Queensway)

13 Queensway, Bayswater, London, W2 4QJ - View on a map
Telephone: 020 7221 2535

Details
Overall 6.1
Food 9.0
Service 4.5
Atmosphere 4.0
Value 7.0
Based on 2 reviews

what the critics say

Metro

Marina O'Loughlin

Wednesday, February 15, 2012 - There have been no charm-school lessons for the staff. They stop short of actual rudeness but there's little welcome or warmth to be found...Still, Royal China's dim sum offering is still up there with the best in town. The har gau are smaller than the mass-produced dumplings you'll find elsewhere. The wrappers are elastic and translucent, pregnant with fresh, crunchy prawns. In addition to the classics, there's a separate menu of pimped-up dumplings: a version of those insanely addictive flaky pastry puffs stuffed with beef and black pepper instead of jammy pork.

Foodepedia

Foodepedia

Thursday, January 19, 2012 - Taste wise, no complaints, the chili-spiked black bean spare ribs were the usual gelatinous tussle but that's where the flavour is. The turnip cake was as good as any I've had and nothing disappointed, although I had forgotten how beef balls don't really do it for me. The BBQ pork buns were well textured in their usual peculiar way; some can be like forcing down savoury candy floss but these were spot on, if a little light on filling...Price wise Royal China costs no more than Chinatown and the number of Chinese people eating showed that its popularity hasn't been affected by its new look and style.

your comments review this restaurant and win a bottle of champagne

Three of us ate well over a dozen dishes between us, each consisting of three dumplings, rolls, diimsum etc. The quality of the food was among the best I've ever had. The ingredients and combinations were a delight and everything was well prepared and sumptiously varied. Including some drinks, tea, desserts the whole bill came to only £80. Which for me is surprisingly good value.

There was a queue and the service was quite dry, but when you're so busy I think it must be hard to truly engage with everyone. Perhaps they could hire more waiters or train them up a bit in making people feel valued. Other than that, they were perfectly polite and would satisfy all but the most demanding customers.

For me the food is the point, if I want service I'll go to a brothel :) LOL just joking.

It's not somewhere you would want to have a nice long family meal, but is perfect for a meeting or lunch/dinner date that is time-efficient and delicious.
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Pras
Overall rating 7 stars
Food 10 | Service 6 | Atmosphere 4 | Value for money 9
Saturday, September 14, 2013

Food is very fresh. Shame about the unfriendly staff. A smile wouldn't hurt.
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Overall rating 5 stars
Food 8 | Service 3 | Atmosphere 4 | Value for money 5
Saturday, July 27, 2013

I really really disliked you restaurant. Your staff are rude and all they are trying to do is to take your food away without asking so you do order more so you can make more money. I will never come there and will not recommend it to anybody...
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Saeid
Overall rating 1 stars
Food 5 | Service 0 | Atmosphere 0 | Value for money 0
Tuesday, March 05, 2013

There is limited space and quite a queue especially at lunch time. (I went on a Sunday afternoon) The food came quick enough, hot and delicious! I recommend the "Char Siew Sou" (Char Siew in pastry puffs) which simply melts in your mouth and is delicious. The egg custard tarts were yummy as well, and so was the Cheung.

However, I hated the service. I only noticed one waiter who seemed to be a pretty nice, friendly bloke, but the rest of the girls who waited on us were robotic and sour. When we were ordering more food, she would hurry off before we are done with our request, and we have to tell her to come back, and after telling her the second food item she turns around to go, thinking we are done with our order. No manners.

When we did not pay for the 13% recommended service charge, the waitress had the cheek to ask us whether it was because we didn't want to pay the money or because of the service. When we told her the latter, she grabbed the bill and money and walked off in a huff. I would come back for the food, but if I get annoyed again I'm going to find somewhere else to have my Chinese food.
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Overall rating 5 stars
Food 9 | Service 1 | Atmosphere 4 | Value for money 7
Sunday, October 28, 2012

Service here is terribe. You'd definitely get treated better in Wong kei, except royal china is 10x more expensive. Waiters/ waitresses purposefully ignore you, or talk to you as if you're massively inconviencing them all the time. When my drink took longer than the food, the woman said "it's busy, can't you see?" it was actually half empty.

I've tried to give it a chance. I lived nearby, so have been many times. My experience of poor service is not just a one off. You may have to get up and get a glass.
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Dsfan
Overall rating 4 stars
Food 7 | Service 0 | Atmosphere 7 | Value for money 2
Saturday, September 01, 2012

Food is above average for dim sum but the service is horrendous!!! They should really have a better customer service greeting people and answering phone calls... As I called them up just recently and was not greeted by any professional/ customer courtesy...
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Overall rating 4 stars
Food 5 | Service 1 | Atmosphere 5 | Value for money 3
Wednesday, January 04, 2012

I was encouraged to try this restaurant as an alternative place to get dim sum.

All in all it was a bit of a disappointment. The food reminded me of a takeaway. In fact I may have been able to find better offerings if I really had gone to a takeaway! The service is patchy at best and abrupt at worst. They may be very smartly dressed, but they didn't make me feel welcome. Yet they do seem to bring in the crowds. Perhaps they are surviving on tourist trade, given the locality of hotels in the area.

The decor is dark! I think times have moved on. In years gone by I would have probably liked this. But on my visit I simply found it too dark and oppressive.

The bill was also a bit steep for what it was. Had the service been friendlier, I'd have felt better about it. Like a previous reviewer, I also noted the 13% service charge and also queried it. For the record, I got the same answer about security. I wish I'd queried further now.
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Alan Ingham - View all reviews by this user
Overall rating 4 stars
Food 4 | Service 3 | Atmosphere 4 | Value for money 4
Friday, November 25, 2011

I am appalled at the quality of the service. Having been to the Queensway branch on numerous occasions I have always enjoyed the food and put up with the brusque service.

However, on my last visit there with some friends the service was particularly poor and we decided not to pay the full service charge of 13%. At this point, the 'sullen faced' waitress became extremely abusive and agressive, not to mention the lack of apology for the numerous mistakes that they had made. She was then backed up by another male member of staff and we felt intimidated.

I would not patronize this restaurant again and I would not recommend to anyone.
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annoyedofkensington
Overall rating 3 stars
Food 7 | Service 0 | Atmosphere 2 | Value for money 4
Thursday, August 04, 2011

I went here last night with my fiance, she is a flight attendant and I am a city IT professional however since we both had the day off and were moving into a new flat nearby we went in casual clothes - which I might add seemed to fit the dress code of all the other tourists inside!

We were "looked up and down" before being shown to a table, which was in the "family" section so a childless couple looking for a quiet dinner like us were surrounded by families and children running around.

After 15 minutes of forced browsing of the menu we eventually had our order taken, the food arrived very quickly unfortunately the quality and taste was on par with the local chinese takeaway at our old place in Old Street.

The service at all times was just awful, getting a recommendation and even semblance of conversation from the 3 different waitresses that served us was like getting blood from a stone.

We ate and were presented with an outrageous bill, I didn't much fancy an argument so we paid and left £70 lighter after two courses, no offer of dessert or coffee or anything!

I will never go here again and I recommend to anyone thinking about it... don't!! There are so many amazing restaurants in London choose something else.
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HJ
Overall rating 2 stars
Food 2 | Service 0 | Atmosphere 5 | Value for money 0
Tuesday, August 02, 2011

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