Royal China (Canary Wharf)

Royal China (Canary Wharf) is one of my favourite restaurants in London — on a summer Sunday I love to go for dim sum under the trees and watch the river glide by. Plus, they do arguably the best cheung fun in the city. Bliss. Sometimes the staff can be a wee bit less than all over you but I don't take it personally because they are working flat out and constantly busy. Mostly I find them delightful.
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clare
Overall rating
Food 9 | Service 8 | Atmosphere 9 | Value for money 9
Monday, September 17, 2007

Can't think of a nicer restaurant in London! Wonderful food, well presented by a friendly staff. The setting is great & comfortable & in good weather the tables under the trees with a peacful view over the Thames, take a a lot of beating.
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A. Russell
Overall rating
Food 8 | Service 9 | Atmosphere 10 | Value for money 9
Sunday, September 16, 2007

Very dissapointed. The food was ok, but overpriced and the service was really bad. The staff looked grumpy and this made the whole atmosphere off-putting. Wouldn't recommend this place to anyone... if you want realy good food and service with a smile, go to Elephant Royale...which is a 10min bus ride away!!
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S Khan
Overall rating
Food 4 | Service 0 | Atmosphere 0 | Value for money 0
Monday, September 10, 2007

DON'T BOTHER TO GO THERE, there are definitely much better restaurants than Royal China! I would have given negative scores if I could!

Extremely poor customer service, staff has an appalling lack of manners.

1. When I got in to ask for a ticket, the manager just said people are leaving, there's no need for a ticket and ignored me. Then I found out people kept on coming in and I did need a ticket to get a table.

2. I asked for a table for 5, when I got the table, the manager asked me where's the rest. I couldn't hear what he said so asked him to repeat, then he said to me "Can't you understand English?" I couldn't believe what I heard and I was very very shocked that a customer would be treated in that way.

3. My friends were late so I was the only one at the table. After a while I was asked to leave the table because I was "in the way" as told by one of the waitresses/managers. If they are concerned about someone holding up their table, they should have mentioned it upfront, then I would understand and wait for my friends to come first. You don't ask your customers to leave the table after they've been seated.
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ALee
Overall rating
Food 6 | Service 0 | Atmosphere 0 | Value for money 0
Thursday, August 23, 2007

RC serve superb dim sum. I go there all the time.Nothing wrong with the service.
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Overall rating
Food 10 | Service 9 | Atmosphere 8 | Value for money 10
Saturday, August 11, 2007

I didn't even manage to get there! Talk about rudeness! I was trying to book a table over the phone - the woman was abrupt and kept talking over me ignoring questions. I was trying to book for a large group of friends and asked for an e-mail confirmation from her. "We do not do that", she shouted at me.

When i said that i would only proceed if i could have confirmation for such a large group, she said that they were busy and i would have to phone back. She then put the phone down on me! Maybe they are so busy now that they can be arogant to customers and still expect trade. Certainly friends and colleagues i have talked to now wont be going there...

Try somewhere else - there are lots of places on the Wharf just as good and better...
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Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Friday, July 13, 2007

Absolutely appalled by the service. I'd expect this level of rudeness from a pretentious club/bar - not a restaurant serving mediocre food.
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NP
Overall rating
Food 4 | Service 0 | Atmosphere 2 | Value for money 4
Thursday, May 31, 2007

I have been to the Royal China three times and I have always found the staff to be both pleasant and efficient and the food is of a very high standard and good value for money.

Once it is a 'No SMoking' restaurant it will be perfect.
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Ali Kelman
Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 9
Thursday, May 10, 2007

We have jsut returned from lunch at RC and I felt compelled to write a review as I have never encountered such rude staff in my life.

This is unfortunate as the food was quite good, but not nearly good enough to compensate for the waitress shouting at us.
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Lisa
Overall rating
Food 6 | Service 0 | Atmosphere 2 | Value for money 3
Wednesday, February 28, 2007

Visited Saturday 17th and even arriving at 1.45pm the restaurant was full and buzzing. Only had to wait 15 mins for a table and had fantastic dim sum; freshly cooked and extremely tasty - never had spare ribs like them! Efficient service, only point I wasn't keen on was them filling our teapot from a thermos on the side - same leaves throughout! Would definitely recommend though.
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Cathy - View all reviews by this user
Overall rating
Food 9 | Service 6 | Atmosphere 9 | Value for money 9
Monday, February 19, 2007