Sushi-Say

West end prices but far from west end quality.

Pokey, noisy room. Staff barely speak English and don't really know what they're doing.

Fried squid starter was horribly over-cooked in stale oil which made it incredibly rubbery, greasy and unpleasant. Tempura was the same.

Poorly cut sashimi - tough connective tissue in the tuna made it inedible.

Menu has the usual Japanese staples (nigiri, sashimi, yakatori, udon etc) but nothing out of the ordinary.

Unless you live in Willesden and this is local, it's definitely not worth a journey.
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city luncher - View all reviews by this user
4 Overall rating
Food 1 | Service 6 | Atmosphere 5 | Value for money 2
Thursday, January 12, 2012

Taste is very traditional-Japnanese-style.Price is cheaper than other Japanese-Restaurant in London especially central-London. So I think Susi say has a nice- balance for price and taste. I highly recommend you because very resonable...

The problem is as below.

1. Sushi-shef is the only one guy (=Must be Restaurant owner...) Whenever be crowded, Serving-food is so delay.

2. Waiter and Waitress- Unfortunately, Most of them are not well-trained. (=Temporary worker only excluding Restrant-owner's wife...)

So, The best way to enjoy Sushi-say is going ealier than other customer. Lunch-Time is best for you to go Sushi-Say at 12:00. And Dinner-Time is 18:30 or 19:00. Of course,You have to book counter-area beforehand.
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Waddle - View all reviews by this user
8 Overall rating
Food 9 | Service 6 | Atmosphere 7 | Value for money 9
Tuesday, October 18, 2011

As a former resident of Japan, this is one of the best Japanese restaurants I've been to in the UK and almost certainly the most authentic. Completely disagree with the comment about poor service. The owner is always perfectly delightful when I go - and I go very often
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ka
9 Overall rating
Food 8 | Service 8 | Atmosphere 10 | Value for money 8
Wednesday, September 14, 2011

How strange someone found the service poor. We go there regularly and service is second to none. The quality of the food is excellent and we have found the whole experience faultless. Guess you can't please everyone!
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10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Thursday, September 01, 2011

Very disappointed with the service. Rather unfortunate. As suggested by other reviews, I will not question the level of food they offer. However, I would like to point out that the service level is sub-standard and I have never encountered such a rude service in my foodie career.

We visited the restaurant other day and one of the order did not come for a long time. The waiter was apologetic, but a moment later a very abrasive floor manager who is wearing Kimono started to argue in very unpleasant way.

The attitude of the manager is unacceptable for the price you have to pay. Frankly speaking there are equivalent Sushi restaurant in the central London at similar price range and enjoy respectable service.
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Josh
4 Overall rating
Food 7 | Service 0 | Atmosphere 7 | Value for money 2
Friday, July 29, 2011

It seems that the prices are propped up to pay for the decor. Yes the location is superb and an out of this world experience but then you are hit with the bill and you want to cry because the problem with japanese restaurants in London is that they are all overpriced selling a piece of the most basic salmon sushi five or six times over what it would be in japan and no one really eats salmon sushi in Japan. Lovely counter and authentic Japanese chefs prepare lovely offers that are not available at many other places but you get the feeling these are snobbish Kanto salarymen catering for other snobbish Kanto salarymen that are generally despised in the rest of Japan for being unfriendly, cold and showy in taste. You could argue that the staff are kind in showing us how to eat but it could also be described as patronising.
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Ash
8 Overall rating
Food 9 | Service 8 | Atmosphere 10 | Value for money 3
Sunday, November 14, 2010

This is my favourite restaurant of all time, I absolutely love this place. I would recommend it to anyone! its about £35 per head without alcohol and its totally worth it! Me and my family have been dining here over 15 years and highly rate the place, wicked food and excellent staff! I just wish I could afford to eat there more often!!
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Georgina
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Monday, May 17, 2010

A pleasant atmosphere and good food. The dishes which particularly stood out were the seaweed salad, the tempura, the california rolls, and the aubergine. The aubergine, however, should be taken in moderation as it is rather rich.

Service was very pleasant and welcoming, and quick. Managed to get a table because we got there early - at 6:30 - but booking needed if eating later.
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Oliver And Amber Bunnin
9 Overall rating
Food 9 | Service 9 | Atmosphere 8 | Value for money 8
Saturday, January 30, 2010

i went here last sunday thanks to a friend of mine, Nino, and i have to say that it was an amazing experience!

Great choise, great fish freshness, and very relaxing setting...

I'll go back...that's for sure!
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Andrea
9 Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 9
Tuesday, December 01, 2009

We went here tonight and this place is fantastic. The pork belly appetizer was delicious and the sushi was the best i've had in london. Definately going back.
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Ox - View all reviews by this user
8 Overall rating
Food 9 | Service 8 | Atmosphere 8 | Value for money 8
Sunday, September 20, 2009