Maxim

153-155 Northfield Avenue, West Ealing, London, W13 9QT - View on a map
Telephone: 020 8567 1719

Maxim Restaurant In London
Details Image
Overall 4.5
Food 7.3
Service 3.5
Atmosphere 3.8
Value 3.5
Based on 4 reviews

your comments review this restaurant and win a bottle of champagne

The food was below average but despite booking well in advance they packed us in very uncomfortably. Water was not forthcoming and we had to keep asking although the drinks that we were paying for got to the table. Some of our groups food arrived half an hour after the main food was served. The spring rolls came to the table but no sauce or vegetables which only arrived when we asked and by then duck and pancakes were cold; also when the waiter came to collect the plates in which we did not finish he kept standing there which pressured and made my family very uncomfortable, we felt very rushed and poorly took care of.Furthermore waiters seemed to ignore our requests for extra service spoons to which we felt very disappointed. When we paid there was an optional 15% service charge which given the very poor service and cramped uncomfortable conditions we elected to cut and only pay a generous forty pound tip. The manager became very aggressive and rude, we felt especially threatened when he nearly started shouting for us to leave if we did not like the service charge they applied and did not thank us or even see us out.
Comment on this reader review


Overall rating 4 stars
Food 6 | Service 4 | Atmosphere 5 | Value for money 0
Monday, July 29, 2013

Food - Good authentic chinese food, tends to be on the oily side.

Service - I would prefer to be on death row than to be mocked by the staff, they are very non attentive and increasingly display a disregard for customer care, had asked for a glass of red wine but had to wait for a total of 40 minutes before they even bothered to bring it to my table.Waiters are poorly trained and are especially rude towards customers, sorry Maxim service lets you down every time.
Comment on this reader review

Charlie - View all reviews by this user
Overall rating 3 stars
Food 8 | Service 0 | Atmosphere 0 | Value for money 4
Saturday, July 27, 2013

Very low quality service since waiters lack communication skills and basic respect for the customers needs, food overall is satisfactory nothing really to ignite your taste buds.
Comment on this reader review

Robert Fordest
Overall rating 1 stars
Food 5 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, July 14, 2013

The best Chinese restaurant I have ever been to!!
Comment on this reader review

Shana
Overall rating 10 stars
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Friday, May 24, 2013

I don't recognise the restaurant as described by a number of these . I have always found the food exceptional and the staff very welcoming and always aiming to please . I wholeheartedly recommend Maxims to anyone who loves Peking cuisine .
Comment on this reader review

Natasha wills
Overall rating 9 stars
Food 9 | Service 8 | Atmosphere 8 | Value for money 9
Wednesday, January 02, 2013

The food was not very good for the price and the service was absolutely shocking. Very rude waiters. Awful.
Comment on this reader review


Overall rating 3 stars
Food 3 | Service 3 | Atmosphere 3 | Value for money 3
Sunday, December 02, 2012

An establishment in Northfields Avenue that appears to have had its day. Has been good in the past and is probably good to old and faithful customers but beware...Tonight we tried again to experience the magic of Maxim that was but unfortunately were let down by poor customer service (never been a strong point) and mediocre food. There are now better places in the local area and we, and a couple on the next table, will never venture to Maxim again as they didn't acknowledge, immediately apologise or deal with complaints satisfactorily. Slow service, poor customer service and average food is not good enough for Northfields/South Ealing. Wake up Maxim and improve fast.
Comment on this reader review


Overall rating 3 stars
Food 2 | Service 1 | Atmosphere 5 | Value for money 2
Wednesday, October 24, 2012

Just come from this so called restaurant and had to go and ask for our main courses to be served after one of our six mains had been sent, twenty minutes after the first arrived. The waiter has the worst customer service ever....shocking... Never ever go here please.
Comment on this reader review

No thanks
Overall rating 1 stars
Food 2 | Service 0 | Atmosphere 0 | Value for money 0
Wednesday, October 24, 2012

Incredibly rude owner/waiter, a basic understanding of manners would go a long way. Unfortunate as he lets down the restaurant as rest of staff are very pleasant. Reasonable Chinese food for a local restaurant however West End is better. All in all a run-of-the-mill local Chinese restaurant. Two stars.
Comment on this reader review

Adam Brown
Overall rating 3 stars
Food 7 | Service 0 | Atmosphere 2 | Value for money 4
Saturday, June 16, 2012

This is one of the best Chinese restaurant's I have been to. I have been going there for over thirty years and still it retains it's high position in my list of chinese restaurants. Indeed it has become the standard against which I judge other Chinese restaurants. The food and service are both excellent. In the past it was an Egon Ronay recommended restaurant.
Comment on this reader review

Tony
Overall rating 9 stars
Food 10 | Service 10 | Atmosphere 8 | Value for money 8
Sunday, May 20, 2012


You may also like these restaurants:
quick search
user tools
latest blog entry

Tea For £20

London's Best Afternoon Teas For Less Than £20
london tweeting

Barrio Bars to open a new site in Shoreditch next month (via Caterer) - http://t.co/DmDQwfUl

save this page
best for...
cuisine
our sites
city eating