153-155 Northfield Avenue, West Ealing, London, W13 9QT - View on a map
Telephone: 020 8567 1719

Maxim Restaurant In London
Details Image
Overall 0.5
Food 2.0
Service 0.0
Atmosphere 0.0
Value 0.0
Based on 1 reviews

your comments review this restaurant and win a bottle of champagne


The food was average, very overpriced for the quality of food and the amount that you receive.

When presented with the bill we realised that there was an OPTIONAL service charge of 12% added to the bill. We inquired about why the service charge was so high and were met with a very rude and hostile reply. Out of principle we refused to pay as we believe that we should not be pressured into paying more than we want for a mediocre service. The waiter's demeanor changed instantly and he tried to pressure us into paying the extra 12% as well as trying to embarrass us in front of other customers in the restaurant by raising his voice. We stood by our decision not to pay the service charge and reasonably tried to explain that it was a matter of principle, and that his behaviour was not helping his persuasion. He called a manager to come and deal with our situation, which really was not necessary, and we expressed that we would not like to argue and would simply like to pay for our meal and leave. The manager tried to tell us that the service charge was compulsory even though it was clearly stated on the bill that it was optional. After this he said 'you don't have to pay the service charge, but we will not serve you again' when we inquired about what he meant he said 'whenever you come, we'll be fully booked'.

This was the most ridiculous response I have ever heard. I was shocked at how arrogant the staff were over their mediocre restaurant that has a tiny TV which plays BBC One in the waiting area. Having read some of the other reviews on here I am very surprised at how this restaurant is still open. I will never be eating here again and will be telling everyone I know not to either.
Comment on this reader review

Overall rating 1 stars
Food 2 | Service 0 | Atmosphere 0 | Value for money 0
Wednesday, June 24, 2015

We only ordered 3 items for a birthday takeaway and 2 were v mediocre. It was clear by the smell and taste of the spring rolls that the oil in the fryer needed changing as they were inedible and the crispy duck was so crispy a hacksaw was nearly required and it was v dry once you got in.

Not good enough Maxim!
Comment on this reader review

Overall rating 3 stars
Food 3 | Service 4 | Atmosphere 0 | Value for money 4
Sunday, May 04, 2014

The food was below average but despite booking well in advance they packed us in very uncomfortably. Water was not forthcoming and we had to keep asking although the drinks that we were paying for got to the table. Some of our groups food arrived half an hour after the main food was served. The spring rolls came to the table but no sauce or vegetables which only arrived when we asked and by then duck and pancakes were cold; also when the waiter came to collect the plates in which we did not finish he kept standing there which pressured and made my family very uncomfortable, we felt very rushed and poorly took care of.Furthermore waiters seemed to ignore our requests for extra service spoons to which we felt very disappointed. When we paid there was an optional 15% service charge which given the very poor service and cramped uncomfortable conditions we elected to cut and only pay a generous forty pound tip. The manager became very aggressive and rude, we felt especially threatened when he nearly started shouting for us to leave if we did not like the service charge they applied and did not thank us or even see us out.
Comment on this reader review

Overall rating 4 stars
Food 6 | Service 4 | Atmosphere 5 | Value for money 0
Monday, July 29, 2013

Food - Good authentic chinese food, tends to be on the oily side.

Service - I would prefer to be on death row than to be mocked by the staff, they are very non attentive and increasingly display a disregard for customer care, had asked for a glass of red wine but had to wait for a total of 40 minutes before they even bothered to bring it to my table.Waiters are poorly trained and are especially rude towards customers, sorry Maxim service lets you down every time.
Comment on this reader review

Charlie - View all reviews by this user
Overall rating 3 stars
Food 8 | Service 0 | Atmosphere 0 | Value for money 4
Saturday, July 27, 2013

You may also like these restaurants:
quick search
user tools
latest blog entry

New Openings

Discover Newly Opened Restaurants In London
london tweeting

Barrio Bars to open a new site in Shoreditch next month (via Caterer) -

save this page
best for...
our sites
city eating