Sofra (Covent Garden)

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Very very disappointing. Still hungry. Zero customer service.
Comment on this reader review

Overall rating 0 stars
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Tuesday, June 24, 2014

When my party of four entered the restaurant, we were impressed by the starched linen and the old-style feel of the place, and our waiter (while very slow in getting to us for the drinks order) was friendly and helpful. He guided us through the menu options, and brought the wine promptly (an excellent house red). Our starters, all of them cold mezze, were attractive and tasty but the big disappointment came when our main courses arrived - very small, cold earthenware dishes barely covered by lukewarm food. All of us had the same issue, and the sense that the food had been pre-prepared and bunged in the microwave for a few minutes to order. We even wondered if there was a chef downstairs, or just someone pressing buttons. Maybe this would have been OK were we in a hurry to get to a show and they had left the food in the microwave a minute or so longer, but we wanted to sit and enjoy the food and each other's company. We decided not to bother sending our food back (I am squeamish about doing this), but we were all very disappointed. When the first bill came, they forgot to include the wine. When the amended bill came, they had charged us twice for bottled water. The waiter was pleasant and apologetic throughout, but we won't be returning.
Comment on this reader review

Overall rating 6 stars
Food 4 | Service 4 | Atmosphere 8 | Value for money 8
Monday, April 28, 2014

My husband and I ate here on 21 Aug 2013. we wanted an early meal prior to going to the theatre and Sofra (Covent garden) was just round the corner. It was about 5.50pm and two gentlemen outside recommended ordering before 6pm to take advantage of the special menu. The service was outstanding. We were immediately shown to a table in the 'roof garden' - a bright room with interesting artwork and the waiters were so charming. Everything ran like clockwork, and the food was excellent. A delicious humous and bread starter, with plenty of olive oil and olives; two main courses (the lamb just fell off the bone, and the lentils were cooked to perfection; two glasses of wine; a wonderful baklava and a fresh mint tea to finish - and all for £36. What great value. Top marks all round.
Comment on this reader review

Overall rating 10 stars
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Thursday, August 22, 2013

There are so many things wrong with this restaurant, I don't know where to begin and I don't want to make this a long review. I'll just mention a couple of things briefly. The managers are such money grabbers, it's really sad and that probably bothers me most about the place. The atmosphere is terrible and the people working there are very incompetent. It will take ages for food to arrive. The food is okay but definitely far far from the better Turkish restaurants in London. My advice is to just stay away from there.
Comment on this reader review

Overall rating 0 stars
Food 1 | Service 0 | Atmosphere 0 | Value for money 0
Tuesday, March 05, 2013

I'm not a fan of writing scathingly bad reviews but never in my life have I experienced a worse experience as the one I had last Saturday at Sofra.

We booked a table for 10 people and were seated upstairs in the "greenhouse" terrace section which was quite nice. There was another large party present (20 people) next to ours who were a bit noisier than we'd of liked but hey, it was a Saturday night so what the hell. It all went downhill from there.

There were 2 waiters serving the 2 big parties as well as a handful of smaller tables upstairs and it took a long while for 1 of them to come up to us (understandably so as it was a Saturday and they may have been understaffed). This wasn't a problem, but what my first problem was, was the fact that they'd offered to take our drink orders but only delivered half of our drinks. It took us 5 separate prompts to each waiter (who obviously didn't communicate to one another) to bring the rest of the drinks over. Strike 1.

So onto the ordering. We waiting another 20minutes before any attention was eventually given to us. Granted we were a big group so obviously takes a bit more time to take all the orders but we made it a point to repeat and check our orders in case it was wrong. The waiter serving us looked quite annoyed by this point (let's call him waiter1) and quickly took all our orders and went into the kitchen with a huff. Strike 2.

25minutes later, waiter2 brought out our starters. Guess what? They brought out an extra portion of "Mixed Grill" as a starter by accident. We had ordered 3 Mixed Grill main courses but they wrote down 2 mains and 1 starter. So politely we refused it saying it was a wrong starter.

Now here's the kicker, he stated "well, SOMEBODY ordered it." and just stood there and stared at us. So we politely declined again and repeated our order to him and he just said "well, it's on this order pad, so somebody MUST have ordered this", again standing there staring. So I told him that there's 10 people here and we've repeated our order a number of times and no one has ordered this. He accused again, eventually after 3minutes he turned around not saying a thing and stormed off into the kitchen. Seriously...what the hell kind of attitude is that?!

So naturally we were all shocked and appalled, and I decided to go downstairs to speak to the manager (who didn't appear once upstairs) and guess who decided to chase after me? :) Well I reached the manager first and half-way through my complaint, waiter2 literally BUTTS IN with his version of the story. Again with a shocked look, I let him finish, then carried on with my story and he BUTTS IN AGAIN! I felt like I was at school justifying myself to a teacher, but thankfully the manager literally told him to "shut up and go to the kitchen" :)

After my complaint, thankfully the manager was very understanding and apologetic and offered us a bottle of champagne on the house, but he made the excuse that this waiter often had a "loud voice" especially when it was noisy. I said it wasn't the voice but the attitude which he didn't argue with.

So out came the main course after another 30minutes of waiting (how long does it take to grill meat?!) and to our expectations, the food was very so-so. I would have rated it a 5 however with the nasty taste in my mouth, I couldn't enjoy my food. Ironically, the main course Mixed Grill was identical to the starter Mixed Grill!

Scoffing down the mediocre food, we hurriedly paid our bill and got the hell out.

We spent a total of 3hours in this restaurant and I would never wish this hell-hole on anyone.

You have been warned!
Comment on this reader review

Overall rating 1 stars
Food 2 | Service 0 | Atmosphere 2 | Value for money 0
Tuesday, October 09, 2012

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