Getti (Mayfair)

We ate at Getti's pre theatre on wednesday 11th aug 2010, the starters arrived within 10 mins and where delecious, the pizza's where absolutally fantastic. Top marks for wine and service too.
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Carrie-Anne Hood
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Friday, August 13, 2010

Went to Getti on Valentine’s Day. I was a little concerned to find the place half empty considering it was 8pm on what ought to be one of the busiest days of the year. On arriving the place was woefully cold so we asked if the heating could be turned up - this was flatly refused though we did manage to move to the table next to it away from the stream of cold air from the air con (this being the middle of February when it must have been 1 or 2 degrees outside). Looking around everyone was leaving their jackets on.

My girlfriend ordered a tea to drink initially to warm herself up. This arrived in a pot that was dirty. Moving on to the starters, the bread that arrived was stale and the calamari that was advertised as having chilli sauce had none. Probably one of the worst starters I’ve ever had. We then waited over an hour for the main courses to arrive, despite numerous complaints. We were told it was because it was very busy, but looking around at least 1/3 of the tables were empty. When the food finally arrived my pasta dish did not contain any of the basil as described on the menu and my girlfriend's swordfish was not served with the spinach as described on the menu. When she challenged the waitress on this, she was told she was mistaken. We asked to see a menu and after waiting 10 minutes for this to be brought to us we confirmed we were correct.

After another 10 minutes or so of waiting (20 minutes after the main dish had been served and 1 hour 20 mins since the starters) a dish of spinach was brought to us, though with no word of apology.

Whilst my dish, though extremely plain for the price, was satisfactory, my girlfriend's fish did not taste fresh and the spinach was utterly awful.

The bill did at least have 10% knocked off it for the poor service and no service charge was included (as I believe is normally the case). That said this was probably the worst service I have ever had at any restaurant. I had been here one time previously when the food was good (though not outstanding) but the service poor. This, incidentally, used to be my girlfriend’s favourite Italian restaurant so it has clearly deteriorated in a very big way. I will not be returning.
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1 Overall rating
Food 0 | Service 0 | Atmosphere 1 | Value for money 2
Wednesday, February 17, 2010