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Simply terrible customer service. I have never had such a dreadful experience at a restaurant. The waiter who served us was incredibly rude and unhelpful not mentioning his dirty clothes. He didn't want to assist us in regards to certain items on the menu and clearly had no patience. Everything we asked was a simple no can't do that , no,no,no!!! He almost took our menus from us as if to say leave now. We asked to speak with the manager who shouted at us and pointed his finger at me. All this because we asked for a tempura prawn hand roll! They couldn't accommodate this deposits being a Japanese restaurant due to the fact the tempura prawns come in pairs and it would be impossible to roll 2 prawns! Seriously!!!!!
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Alnas - View all reviews by this user
Overall rating 1 stars
Food 0 | Service 0 | Atmosphere 1 | Value for money 1
Thursday, October 09, 2014

I find it very odd that Sakura gets such awful reviews. I have been a loyal customer of this restaurant (one of the best Japanese restaurants in London) for over ten years. Their move to the new site at Conduit Street has had no effect on the food yet I do understand people's dissatisfaction with the customer service. They seem to have changed a lot of the staff recently and this has led to a few problems but I believe that food is worth it. I have never had bad customer service although the manager did scare me when I was a little younger. We always sit downstairs and it seems that there is better service there? Maybe because the waiters are being watched by the bosses?

I would definitely recommend.
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April - View all reviews by this user
Overall rating 9 stars
Food 10 | Service 7 | Atmosphere 9 | Value for money 9
Monday, July 15, 2013

I agree, the prIces seem to have shot up since moving to Conduit St.

I do wish they would itemise the bill instead of just giving a rounded final figure. I had no idea if I had been overcharged or not. Sometimes errors do occur on bills but we'll never know with Sakura as they just give a figure. Come on Sakura, you've spent thousands on the move from Hanover Sq, move with 2012 and let your clients know exactly what yet have ordered and are paying for.
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Overall rating 6 stars
Food 7 | Service 7 | Atmosphere 7 | Value for money 1
Wednesday, August 01, 2012

I am not satisfied withtheir service.

Me and my wife went to this restaurant for a dinner and ordered 2 main meals. Wife's 'Chirashi' was served reasonably quick but my order 'Katsu-Don' was served after 20 min... it was enough time for her to finish her meal.

I would accept such a delay if it was a busy time, but it was a Monday evening and there were many empty tables... They should understand as a basic, HAVING A MEAL TOGETHER is one of the main reason we go to restaurant....

My wife also commented that Sashimi on her Chirashi was unbelievably thin compared to Japanese standard....

I will never go to this restaurant.
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Overall rating 2 stars
Food 3 | Service 1 | Atmosphere 2 | Value for money 0
Tuesday, June 12, 2012

I have been going to Sakura for the last 10 years and the food remains as tasty and satisfying as always. Although I preferred their old venue at Hanover street, the staff are still polite and reasonably attentive. The noodles and 'Don' dishes are wonderful and real value-for money. I have never been wowed by their sushi, but have to say that I haven't tried it much. For a Japanese in central London Sakura comes par to par with many that are pricier without the frills and provides a quick service of hot food.
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Overall rating 9 stars
Food 9 | Service 9 | Atmosphere 8 | Value for money 10
Friday, May 04, 2012

best japanese food we had after long time in london.amazing taste,volume and the price highly reccomend
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Overall rating 10 stars
Food 10 | Service 9 | Atmosphere 9 | Value for money 10
Tuesday, April 17, 2012

what the bloggers say

Gourmet Chick

Gourmet Chick - 7/10

Monday, April 19, 2010 - The sashimi selection was served without fanfare on a simple plate rather than a platter or presentation board. The sashimi was a perfect room temperature and tasted very fresh. The tuna in particular was as soft as butter. I also tried the nabeyaki udon which was a real feast. The large bowl of salty broth was packed with udon noodles, chunks of seafood and chicken, tempura vegetables and a poached egg. The tempura was a little on the soggy side as it had perhaps been sitting in the broth for too long but otherwise it was a pretty decent nabeyaki.

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