Kettners

Went at about 6 as a family with two children. The pizzas are about £10 to £11 so expecting them to be pretty good really. They were very, very average.

Service was tolerable but no more. There was a complacent atmosphere which, seeing as the place was completely full, you can understand.

And the room we were in was very tired and clear needed redecorating.
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Overall rating
Food 2 | Service 3 | Atmosphere 4 | Value for money 2
Saturday, February 23, 2008

Have been going to kettners for years, went last Sat night for first time in a while and that's it - will never go again. Rude staff, dreadful service, stuck in an upstairs room with rowdy birthday parties, food gone downhill too.
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Overall rating
Food 4 | Service 1 | Atmosphere 2 | Value for money 1
Monday, February 11, 2008

Have to agree with most of the reviews. Although the food is not herrendous I would not recommend to go. Had the pizza when I went and could not eat it as was very doughy. It was sent back and the waiter apologised and excused the chef by saying that the quality of the food goes down when the restaurant is busy. We had to wait 1 hour for a table as there was a mix up, the lady who was writing all the names down got in such a muddle that she herself couldn't grasp who to sit where and when. The food is nothing special, just like pizza express but in posher surroundings and more expensive. The champagne is over priced too.
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Overall rating
Food 2 | Service 4 | Atmosphere 3 | Value for money 2
Wednesday, February 06, 2008

have been a few times before to the champagne bar and was there for NYE 2006 which was fab. having not been back since and cos it used to be decadent and stylish we decided to return for NYE 2007. what a mistake. A bland 3 course meal with small portions, the side vegetables were a pile of Smash and the ' champagne reception' hardly stylish. Given raffle tickets to ensure we only got out 'share ' of the champagne.

knowing NYE is always a rip off anyway, we expected the after dinner music to be better. if we were nt hard of hearing before we certainly were after 10 mins, incredibly loud music at above health and safety levels, and monotonous music. We arent old fogies and are music aware but this was awful.

we did feedback to kettners and received an obviously marketed response which implied we were the only ones who didnt think we had good value. Well they are hardly going to admit fault for overpriced food and music a baby and rattle could have done better. dont go.... over priced, over rated.............!
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Overall rating
Food 1 | Service 3 | Atmosphere 2 | Value for money 0
Tuesday, January 29, 2008

I had been going to Kettners for about 11 years on and off and it used to be a pleasure.... Also went to the opening of the bar which never took off. Went last night and was shocked and horrified by the cheapest bottle of wine being £24.50...... practically double what it used to be and well overpriced.

Pizza....also huge increase in price and had to send it back...overcooked and frankly awful... got another one and again the oven was too hot. Service at the table was apologetic and the pizza taken off the bill but overall will not be rushing back - so disappointed after spending so many good times there. You really need to up your game, retrain your staff and stop thinking your something more than you are....even the pianist looked apologetic
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Paul
Overall rating
Food 1 | Service 1 | Atmosphere 1 | Value for money 0
Sunday, January 27, 2008

Kettners used to be an old favourite that I went back to again and again, but I doubt I'll ever go there again.

Last night the service was terrible (downright rude, unbelievably slow), two of the meals from our group of eight had to be sent back and when we complained about the service the staff were defensive and denied there was a problem.

It is such a shame as it is a great venue visually and reasonable value and the champagne bar is nice.
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Josie
Overall rating
Food 3 | Service 0 | Atmosphere 7 | Value for money 5
Sunday, January 27, 2008

Well, I'm not sure what all the fuss is about, we just had our Christmas do there and it was wonderful - the atmosphere was great - festive, friendly and efficient and the food was fine - not gourmet, but it doesn't pretend to be fine dining. And the service was fabulous, we had a great young guy who was really keen to help - I would not hesitate to recommend it.
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Sasha Marsden
Overall rating
Food 6 | Service 8 | Atmosphere 9 | Value for money 7
Monday, December 17, 2007

Spent a birthday meal of 13 people and it was deadful. It was pre booked and the service was awful. We waied over 30 minutes just to get served and a further hour for starters. To get a drink took at least 3 requests a time. The main meals were wrong but by then guests was rushing due to the late times and getting trains we had to make do. It cost 45 pounds a person and i have never paid so much for dreadful service and food. Will not be repeating the service. I did e mail them last Sunday with a complaint and they have not even had the courtesy to reply.
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Fiona McCormack
Overall rating
Food 3 | Service 1 | Atmosphere 3 | Value for money 2
Sunday, December 09, 2007

paid £55 for 2 starters and 2 main courses ( one was a mixed grill , tiny piece of steak , one sausage , one cutlet , small piece of chicken and to cap it all OVEN CHIPS???????????????????????????????????? almost £20 for this dish ) service was very abrupt no real atmosphere not made to feel welcome .......would not eat there again. 15 . 11 . 2007
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mark
Overall rating
Food 3 | Service 2 | Atmosphere 2 | Value for money 1
Saturday, November 17, 2007

Unhappily, have to agree with most of the comments already posted. Went there on a Saturday night as a group of 12 for a birthday celebration. Wouldn't go back. Service was truly abysmal - we were left waiting for our main courses for about 90 minutes. When we complained, there was no apology, just a very bored "I'll go and see what's happening". When the food finally arrived it was distinctly average - chewy, overcooked squid with the strangest aioli ever was the lowlight. Have had far better pub grub.

Save your money and go to Pizza Express - at least it harbours no delusions of grandeur, unlike this place.
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Jen - View all reviews by this user
Overall rating
Food 2 | Service 0 | Atmosphere 3 | Value for money 1
Tuesday, October 02, 2007