Chez Gerard (Chancery Lane)

I went to Chez Gerard today! Never again.

I read the reviews a client ahad asked me to book it I rang at 10:30 and 3 minutes later had a member of satff ring me and ask if my booking was still ok and that she was just reminding me that I had a booking!

It took 15 minutes to order our meal and when it came out both steaks were luke warm, 1 mash was luke warm and the fries were warm. 1 glass of wine and 1 beer and the bill of over £60 (no starter or dessert) seems excessive.

If you want good food go the the Gaucho Grill a couple of doors down. I did complain but my client was getting embarrassed and I decided not to take it any further!

Its not a difficult dish to get wrong steak and chips their speciality, apparently!!!

The food was good just wrong temperature. The service was well below average
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Dennis Outridge
Overall rating
Food 2 | Service 1 | Atmosphere 1 | Value for money 0
Tuesday, March 18, 2008

Someone has recently given this restaurant a very sharp kick in a very memorable place.

The service had become little short of disgraceful and the food bordered sometimes on the inedible. The waiting staff did not seem to appreciate that when looking for somewhere to relax after a day's work, you don't want to have to fight and argue with them just to get a simple meal. Their rudeness had started to become little short of unbearable.

Recently, all that has changed. Whether it be new management or just a fresh crew of waiting staff, I do not know, but the service is now friendly, courteous and efficient. The standard of food is up where it used to be and it once again a pleasure to eat here.
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Stephen
Overall rating
Food 8 | Service 8 | Atmosphere 8 | Value for money 8
Sunday, March 16, 2008

We went here to eat before attending a play. We had a voucher for a three course meal. They only gave us two courses rather than the three that we had paid for. The food was bland and not hot. The service was hrrible. Ordered coffee with dessert and the coffee came after dessert. We couldn't get anyone to take our order. Later arrivals were served first. I could go on and on. I had management look at our voucher and they said they would give us our extra course if we wanted to dcome back. No thanks the food was better at the pubs.
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Judy Jackman
Overall rating
Food 2 | Service 1 | Atmosphere 2 | Value for money 2
Thursday, December 20, 2007

i totally disagree with this comment below, i'm a regular here, they know the table i like to sit at, my name, and i always receive fantastic service. I have recommended this place to a lot of people and they all come back happy. Keep it going chancery lane!
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bill
Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 8
Sunday, November 04, 2007

We have had a number of bad experiences in Chez Gerard restaurants in the last year or so but thought we'd give an old favourite at Chancery Lane another chance. Big mistake!

My wife and I went there at around 5:30pm on a Friday evening recently. We went for what Chez Gerard claim to be famed for, Steak and Frites. When the food arrived, I had the most weird dome shaped Entrecote (Sirloin) I had ever seen. Sirloin is meant to be a flat cut right? But the frites were lukewarm. I asked for replacements but these took 4-5 minutes to arrive by which point my pointy steak was cooling rapidly and the joy of the meal had disappered. My wife was again apalled at the ongoing rubbish service in what used to be a reliable group of restaurants to eat in.

I told the duty manager I was not paying for my food and when the bill came for the wife's £34.95, I said that I wasn't paying for all of that either - they could charge me £20 or sue me. Needless to say the £20 offer was accepted - anr pretty ungraciously.

Avoid Chez Gerard - it appears to have lost its way in its core offering - Steak and Frites. Why? Clearly poor management, inexperience staff and a real lack on concern for customers. On each occasion when we have had bad experiences, they could have won us over with some real apologies - but no - it is a real long drawn out fight to make them see the point.
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Danny McLaughlin
Overall rating
Food 3 | Service 1 | Atmosphere 7 | Value for money 1
Sunday, October 28, 2007

i ate here yesterday...i thought the service, food and facilities were shocking. i will never return
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Overall rating
Food 1 | Service 1 | Atmosphere 0 | Value for money 0
Sunday, May 06, 2007

Food wonderful. Staff welcoming, friendly and attentive.
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Karen
Overall rating
Food 9 | Service 10 | Atmosphere 10 | Value for money 9
Friday, February 23, 2007

Company Xmas Bash this time. Veggie options consisted of Spinach Tartlet with Pommes Frites (Pie and chips), and a few middlingly unimaginative options for starters and dessert. I've never been much of a fan of French food, and I wasn't looking forwards to another French chain experience (I always think of Cafe Rouge as a Bernie Inn menu translated). Atmosphere very good, staff very helpful and forgiving of me, having arived early, switching the seating arrangements around to avoid all my fluey colleagues. Goats cheese ciabatta starter was good, if not quite as warm as one would hope, with a fresh rocket salad. Quite presentable. Main turned out to be more goats cheese on a bread base, with tomatoes, accompanied by more rocket and a rather mean ash tray-sized bowl of chips for every four of us. Sides of vegetables and all was done very well, no complaints, except for the chips supply. Dessert was a chococlate log, very dry sponge but a delicious heavy chocolate cream coating and cherry sauce saved it from complete failure. We had a French Cabernet Sauvignon, which was disappointingly lifeless and an odd menu choice considering the traditions and variety that France has to offer. Overall, a good experience, a little pricey per head but probably a place I will return to one day. As a veggie, this sort of cuisine rarely caters well for me, so that is a compliment. Worth a try.
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Overall rating
Food 6 | Service 7 | Atmosphere 6 | Value for money 6
Friday, December 22, 2006

I ate here on a week day. I ordered a rumpsteak as a main course and was appalled by how bad the meat was...I had to literally ask for an axe to cut it and eating it felt like chewing rubber. Seriously, I expected something better from an £18 steak. The first and dessert were ok, nothing special.
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Stewart
Overall rating
Food 5 | Service 10 | Atmosphere 8 | Value for money 5
Wednesday, September 27, 2006

I never saw in my life a service so wonderfull!!

THANKS..
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Emy PERKINS
Overall rating
Food 9 | Service 10 | Atmosphere 9 | Value for money 9
Sunday, March 26, 2006