Ginnan

I call to ask what is the price for children and they told me is half price . we went there with 6 adult and 1 child, at the end of the bill they charge the child full price. I told them i call before hand and everything but they just didn't care. food is not great Ginnan special roll at the start was horrible who put banana and peanut in sushi. I wouldn't go again cos I just don't think was a great place. staff have no English at all. you would find much better place then this place.
View/Add comments (1)

4 Overall rating
Food 4 | Service 2 | Atmosphere 4 | Value for money 5
Thursday, August 11, 2011

Been to the restaurant many times. Great food with relaxing atmosphere. Restaurant service is not bad... But delivery service has proven to be a nightmare on several occasions, especially the most recent one (hence 0 for service). Amongst other things, I ordered wafu steak (£7.90). But they delivered tofu steak (£6.90). So I called up Ginnan explaining the situation, and they were very very very difficult. They kept saying that it wasn't their fault, and that I should take it up with the online ordering service not them. My confirmation email clearly stated that I paid for the WAFU steak and NOT tofu steak. The guy who answered the call refused to send me the wafu steak to exchange for the tofu steak that I did not order. He then passed me over to the manager, who should consider investing in some English lessons by the way. Nevertheless, he too said the same thing, until I said I would call the police to explain the situation.

It is so simple. I paid for food online with receipt. I did not get what I paid for. A good restaurant should understand and treat a customer better. So, I suggest you eat in the restaurant, and don't order delivery.
Comment on this reader review

6 Overall rating
Food 8 | Service 0 | Atmosphere 7 | Value for money 7
Tuesday, June 07, 2011

The food is extremely fresh and the service is really good.

However, it is a bit pricey to eat inside the restaurant. I nevertheless recommend the take away which is good value for money.
View/Add comments (1)

- View all reviews by this user
8 Overall rating
Food 9 | Service 8 | Atmosphere 6 | Value for money 7
Saturday, March 19, 2011

I thought the buffet at Ginnan was good value and enjoyable, though I am not what you would call an afficionado of japanese cuisine.

If you eat early it costs something like £12- for which you get 5 different types of nigiri x 2, Ginnan special rolls which were mostly nice, 7 hot dishes (you can choose from about 15) and then if you still have room (we definitely didnt)- unlimited sushi from quite a big selection.

Teriyaki chicken was nice and tasted fresh, tempura was light and non greasy. The pumpkin thing was a bit sweet and stodgy and the salad rather pointless (lettuce and tomato- no dressing) but they may have a more asian inspired salad available which I would try next time.

Restaurant is dark but I found it quite relaxing and spacious. Would go again when feeling greedy. I usually get a bit put off this kind of thing cos of the price, but I reckon it's a bargain!
Comment on this reader review

Kedi - View all reviews by this user
7 Overall rating
Food 7 | Service 7 | Atmosphere 7 | Value for money 8
Wednesday, March 02, 2011

Another non Japanese run (Korean) restaurant to avoid...
View/Add comments (1)

Whinger
2 Overall rating
Food 2 | Service 3 | Atmosphere 2 | Value for money 2
Tuesday, March 01, 2011

I have tried Ginnan's new buffet last night and I love it.

They have changed the style of serving the buffet and reduced the prices too. The buffet is now available everyday from 6pm. On the weekdays, if you manage to leave the restaurant by 7.45pm the price is only £12.90!! If you stay until 8.45pm, the price is only £15.90 which is quite a reasonable price for a buffet. The sushi buffet work as the below:

1. you choose a sushi platter out of the 3 choices (please check on their website if you like to know the menu for the buffet). We have chosen a Sushi Mori which they served 8 big rolls sushi and 8 nigiri sushi (Tuna, Prawn, Salmon, Seabass and Eel). The sushi quality are really good unlike most of the sushi buffet place that I have been in London. The fish is thick and fresh and the rice is nicely done. You could actually see the sushi master making them once you place your order.

2. You could choose up to 7 hot dishes out of 17 dishes. We have chosen prawn tempura, squid tempura, pumpkin koroke (I like this the most!!), Chicken Karrage, Chicken Katsu, Seafood Teriyaki and Chicken teriyaki. The teriyaki came in a sizzling plate and the portion is just nice. The sauce for the tempura and chicken Katsu is really good.

3. You could repeat as many sushi as you want out of the 18 sushi which including a different variety of nigiri and maki. We only manage to order 4 sets of sushi but again the sushi quality is brilliant.

The service in the restaurant is really good and they serve the food real quick too. My husband and I booked a table at 7pm and we still manage to finish the buffet on 7.45pm.

I like the quality of the sushi and the service, will definitely recommend my friends to go there.
Comment on this reader review

Darkangel82
10 Overall rating
Food 10 | Service 9 | Atmosphere 9 | Value for money 10
Wednesday, February 16, 2011

I have ordered delivery from Ginnan twice in the last month - both times they've taken 90 minutes to deliver, having said they would deliver in 30. Poor service. Food's reasonable, but waiting an extra hour makes it not worth the wait.
Comment on this reader review

Charlie
2 Overall rating
Food 7 | Service 0 | Atmosphere 0 | Value for money 1
Monday, November 22, 2010

I am disappointed that no one has mentioned that Ginnan stopped serving their buffet. We called to book a table and especially told them that we wanted to book for the buffet and asked about the 7-8.30 time limit. They only said they don't have a specific time anymore. Enthusiastic and expecting a feast of sushi buffet, we arrived and they told us they don't have any buffet. We showed the waitress that the buffet was still a part of their webpage, and she promised they will change it. We went from Earl's Court, spending £12 on transport, we were starving and had to order some food we considered were overpriced for the location and quality.
View/Add comments (1)

Jellocream
4 Overall rating
Food 5 | Service 5 | Atmosphere 4 | Value for money 1
Sunday, August 01, 2010

i have been going there for years for the buffet dinner, which is good.

everything is fine apart from the state of the men's toilets.
Comment on this reader review

- View all reviews by this user
8 Overall rating
Food 10 | Service 5 | Atmosphere 5 | Value for money 10
Monday, June 21, 2010

Extremely attentive staff. Lovely food. Go for the set menu - it comes with everything you need for a really tasty filling meal.
Comment on this reader review

Me
9 Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 8
Monday, May 03, 2010