The Lotus Chinese Floating Restaurant

This service was horrible. I go there with my family ever week (note that we are chinese and we all know how to cook) and we always enjoy the food until we were not served by our usual waitress or waiter. The Lotus's waiter started arguing with my mum and she is now searching through the sites trying to find good chinese food. First of all, my mum asked if they were serving desserts and how much the price was. The waitress said she would ask and disappeared to good knows where! A few minutes later, I saw that a man came back with the dessert so we happily sat there, eating. Then we called for a bill and to our horror, it was about 60 pounds! my mum went and asked. OMG! The people was rude and started to say that my mum was wrong, but hey! I do a-level maths and I calculated in my head. They charged us nearly £20 more than we should! I didn't like the service because some people just judged you by the clothes you wear! My mum was wearing a jumper and the waiter just walked past her. Be sure to tell people to sit DOWNSTAIRS! IF YOU GO THERE
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ANON
0 Overall rating
Food 0 | Service 1 | Atmosphere 0 | Value for money 0
Monday, December 06, 2010

Very disappointing. Indifferent, slow (very slow) service; mediocre food, served lukewarm (I can cook better Chinese); tatty décor.
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Alex Cookson
1 Overall rating
Food 1 | Service 0 | Atmosphere 1 | Value for money 1
Saturday, December 04, 2010

worst restaurant ever, used to be good, run by some else now. bad service and was treated rudely by the manager and waiter. food was lesser then before and it was only warm when serve. what happen to yummy food and good customer service. very disappointed. will never go back again as gave it 3 times and 3 times it gets worse : (
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mandy
2 Overall rating
Food 1 | Service 1 | Atmosphere 1 | Value for money 4
Sunday, November 21, 2010

Ahh a restaurant that splits opinion right down the middle. No flouncing and giving it 0s for everything on account of bad service here. Popped in at 2pm on a Saturday afternoon to find myself the only non-chinese person in there - a very good sign, or so I hoped.

Char siu cheung fun and prawn har gau were spot on, the pastry char siu parcel was too sweet, but the fried dumplings (chinese gyoza equivalent) were crispy, not greasy and with a well-seasoned dense pork filling. I'll save the best remark for the pickled radish and pork dumplings - three large, yielding balls (!!) containing a crunchy, punchy five-spice seasoning. A new one for me and a real winner.

Just to reflect on the comments below - service quick, perfunctory but nonetheless polite despite it being 90% full. 5 dim sum plates plus orange juice and chinese tea - £17. Well worth a visit if you happen to be (find yourself?!) in Canary Wharf of a weekend. I have luckily moved in across from this place for a month so will undoubtedly be back.
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Richard - View all reviews by this user
8 Overall rating
Food 8 | Service 7 | Atmosphere 8 | Value for money 9
Tuesday, November 16, 2010

Cannot agree more with comments regarding bad service and I would add that I found the food less than ordinary. When I complained that service was terrible I was told thats what I should expect when a restaurant does not demand a service charge! Is that the way things are done in UK? I think not as everywhere else I have been does not want a service charge and 95% of places are polite. Also, staff were very aggressive and ignorant when I complained about the starters being terrible and when I refused to pay threatened me with the police! So embarrassing for me, my guests and other people around us who were trying to enjoy their dinners.

Thinking about going here because it looks good from outside? Think again!

Food - Bad. Service - Very rude and slow. Atmosphere - Nice outside, very tired inside. Value for Money - Cheap but get what pay for! Big time!
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2 Overall rating
Food 2 | Service 0 | Atmosphere 2 | Value for money 3
Monday, October 25, 2010

had a wedding there over 260 guests, it was so horrible, they served my guests very little food which i have paid £380 for each tables, bad services and slow only had 3 waitress while rest of them downstairs not doing anything as it wasnt busy. bad management had no support for her all i get was bad attitude from her, i used to love this place that's why i chose to had my wedding there. we never go back there again. it have gone very downhill. i warn you not to go there. as many people have agree this place is getting run down.
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0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Wednesday, October 20, 2010

First impressions go a long way. I wasn't impressed after my first visit.

I got served port in dirty classes. I had to return the glass to be washed on two occasions.

I was also appalled with those burners they use to keep your food warm. It was like the staff just picked one from a previously used table and dumped it on my table, rice, sauces and other bits sprinkled all over it. I had to get it replaced twice.

I had lost all appetite by the time food was served. Then again, I was dying of hunger as I had to wait for over 45 min for my food to be ready.

I definitely wouldn't recommend this.
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Ted
4 Overall rating
Food 5 | Service 0 | Atmosphere 7 | Value for money 3
Friday, July 16, 2010