The Archduke

Could not catch an eye for service, even though it was not especially busy. Eventually I went to the bar, to be told to sit down and wait for the waitress to come round. Then it was equally hard to get the bill. They seem to not know about looking out for customers trying to get attention! The bill was extortionate! We ordered 2 glasses of Sauvignon Blanc. They were an eyewatering £9 each. It seems, as there are no prices or sizes menioned on the list, you are automatically given a large glass without being asked! So beware - this seems a rip off and a trap for the unwary. Then the waitress had the nerve to berate us for mentioning we were not happy with this! - real stroppy attitude! We were flabbergasted to see an automatic service charge had been added - What service - fit for Fawlty Towers perhaps?
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2 Overall rating
Food 0 | Service 0 | Atmosphere 7 | Value for money 0
Sunday, January 22, 2012

Walked into the Archduke as other local restaurants were busy - maybe that should have been the clue. The choice of food was limited, the quality very poor and the prices extortionate. My partner ordered her sirloin medium rare and was presented with a piece of meat that had barely been exposed to a candle. My "classic" burger was rather better cooked at medium but was as tasteless as the flimsy chips. Add a glass of red and a beer and the bill came to £50!
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Andy Nicholson
3 Overall rating
Food 1 | Service 5 | Atmosphere 5 | Value for money 1
Wednesday, November 16, 2011

Went to the Archduke last week and had an amazing time .

The food was excellent, cocktails delicious and great service.

We had a nice table overlooking the London Eye, live jazz music, simply a very good night.

Will be back very soon.
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Sabrina
9 Overall rating
Food 9 | Service 9 | Atmosphere 10 | Value for money 9
Monday, January 24, 2011

We went to The Archduke last night to celebrate my birthday.

I will never go there again! Our table was underneath an air conditioning pipe which began to drip water on to me. I politely told the French waiter who said ,in a very rude tone, 'What do you want me to do about it?'

Finally the manager gave us a free bottle of sparkling wine but the evening was ruined by the rudeness of this waiter.
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Fiona Prior
3 Overall rating
Food 4 | Service 0 | Atmosphere 7 | Value for money 2
Saturday, January 22, 2011

We came from Holland to celebrate New Years Eve 2010 at The Archduke. And we had an amazing time!

The food was good and the live music was great. And it was an amazing place outside to see the fireworks

See you next year!
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Helma
9 Overall rating
Food 8 | Service 8 | Atmosphere 9 | Value for money 9
Wednesday, January 05, 2011

Booked a table at the archduke at late notice, found the food very good, atmosphere nice as the restaurant sits at the top of the venue with the sounds of singing and piano coming from underneath and the occasional sounds of passing trains overhead, staff were helpful and polite if only a little too busy clearing and re-dressing tables etc sometimes, waited a little longer than I would have usually liked to just to get a menu and order drinks but I was on a tight schedule that evening, I think if I hadn't had somewhere to be I would have been happy to sit and wait, overall a nice place to be and eat, nice views from both sides of venue looking out onto the streets of london and good food, especially the steak. Cost just under 65 for 2 people starter and main plus a couple of drinks which was a fair price I thought.
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adam
7 Overall rating
Food 8 | Service 5 | Atmosphere 8 | Value for money 7
Monday, December 06, 2010

I found The Archduke accidently when i was looking for place to dine with my parents who had just arrived to London. We all had steaks and wine recomended to us by one of the staff. The food was great and waitress very helpful .After dinner we moved to another table downstairs to have a drink and see the band.

We were having a very good time when we heard a female supervisor shouting at one of the waiters and calling him stupid.The lady didnt care that we could hear every word she said which was very unprofessional and made us feel uncomfortable. Things like that can change a really pleasant night into a frustrating experience.

Everything was superb apart from this rude manager.
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Marcelo Sartori
8 Overall rating
Food 9 | Service 9 | Atmosphere 6 | Value for money 7
Thursday, July 22, 2010

Ate here on Saturday evening with our two sons aged 6 and 11yrs. Staff were very welcoming and helpful. We ordered the rib of beef for two, salad and bottle of red wine for ourselves, all of which was delicious. Eldest son had a great burger and youngest had a bar snack of mini sausages which went down very well. Live jazz and bustling atmosphere, a great evening.
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Lisa Brooker
8 Overall rating
Food 8 | Service 8 | Atmosphere 8 | Value for money 7
Wednesday, April 21, 2010

I was here for dinner a day ago; the food was great and very well presented. The atmospheric was amazing with the live jazz, the drinks superb, but I was there close to from 10pm with a few friends. After the diner we were asked if we could move to the bar as need to clean down the back not a problem as closer to the action.

The very sad and bad point about the whole place is what seemed to be the manager or the supervisor. She was very nasty to the staff telling them that they are slow and useless and didn’t want to be there all night waiting for them to finish, so she could run home. This was not very quiet as we could hear it over the music, this was a real let down, on top of it all when they called last rounds the same lady came up to use 10 min later telling us it was time for us to go home. Ok I understand it closing time but this made us fell like we were a bunch of children, then 5 minutes later she came back and told us we must leave, because she wants to go home now. This is not how you talk to paying customers, maybe if we were staff then fine!

We will never be coming back again as this was the worst treatment and customer service I have ever had the discomfort of hearing,

Real shame as everything else was great.
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7 Overall rating
Food 8 | Service 8 | Atmosphere 5 | Value for money 8
Thursday, April 08, 2010

I went for dinner there last night and the experience was extremely unpleasant. we had to wait for two bacon and cheese burgers for more that 45min. and when they did arrive, a Mc'Donalds burger would have been of a better taste and aspect. When we asked for our burgers to get warmed up, the waitress told us the kitchen was too busy and we are gonna have to wait. when we called the person in charge, we found a totally unnapropriate reaction, she was rude and arrogant!! Decor is warm but the staff are changing the atmosphere completely.

Very disappointed. First and last time there.
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review
1 Overall rating
Food 2 | Service 0 | Atmosphere 2 | Value for money 1
Monday, March 22, 2010