The White Horse (Richmond)

18 months ago this was the best place to eat in Richmond.

Went in on Easter Monday for a family meal.

Fish and chips was disgusting, batter was soggy and fish inside was smelly and running in water, peas were stone cold as were the chips. Chicken burger was filled with what looked and tasted like a piece of rubber and likewise, chips were undercooked and cold.

Altogether a very indigestible meal. We were given a refund for two meals which is not the point, we left hungry.

The pub itself needs a good clean, a menu revamp, and a new chef.

The food was great at one time but we will never eat there again it has gone so downhill.

Staff are very nice and deserve to be able to give a better service.
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Shirley Leonard - View all reviews by this user
6 Overall rating
Food 10 | Service 6 | Atmosphere 6 | Value for money 0
Monday, April 01, 2013

We live round the corner and come here at least once a week, friendly atmosphere, great food (chips are awesome) and good selection of drinks. Anyone who's been here regularly knows its a great place with a good beer garden and the regular for people living in the Alberts.
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Patrice
9 Overall rating
Food 9 | Service 9 | Atmosphere 8 | Value for money 9
Friday, March 09, 2012

I can honestly say this was one of the worst meals I have ever had. It was supposed to be roasted vegetables with couscous and feta. What arrived was a mess of hardly recognisable, cold, slimey aubergine and soggy courgette mixed up with cold couscous and with what looked like a whole packet of slightly warm feta plonked on top, finished off with a few limp bits of lettuce and half a cherry tomato. Disgusting!

My friend had what was described as liver and mash - this was a pile of cold Smash with a lump of grey liver on top, finished off with the ubiquitous lettuce again and get this - gravy over the whole lot! We laughed when it arrived as we had never seen gravy on lettuce before.

The waitress asked if we had enjoyed the meal and when we said 'No, it was awful' she said 'Oh well, that's what is on the menu' and walked off - no offer of a refund or complimentary coffee - nothing, not even an apology.

I wouldn't go back to the White Horse if you paid me. It's just resting on former glory - no more.
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0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Saturday, July 23, 2011

They lost our reservation but found us a table and admitted their mistake graciously. Starter of prawns very nice. Roast pork sadly missing crackling (crucial!) and was quite dry. Roast potatoes were massive and perhaps slightly undercooked. Could have done with more gravy too and the Yorkshire pudding was unnecessarily big, though tasty. Ambience is one of a family friendly brunch place rather than a pub and the pastel decorative palate was pretty bland. Quite expensive but fine, if nothing out of the ordinary.
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7 Overall rating
Food 7 | Service 7 | Atmosphere 6 | Value for money 6
Sunday, July 17, 2011

We love this place. Great food, great interior with mix of tables, sofas and a garden - and gate from the garden through to the children's play-ground (a plus if you have little ones). A good place to chill out at the end of a stressful day. One of the best places to go in Richmond.
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Martin Kruse
9 Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 9
Friday, May 13, 2011

Think this place has raised its game in the recent past. Went the other night and had a fantastic steak whilst my partner had the Oxtail and both were very good. Service is good if a little erratic but overall a strong offering in Richmond
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PC - View all reviews by this user
8 Overall rating
Food 8 | Service 7 | Atmosphere 8 | Value for money 7
Thursday, March 03, 2011