Phoenix Palace

The food wasn’t so great to be honest...not for the price you pay...Very disappointing experience...
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Overall rating
Food 3 | Service 3 | Atmosphere 4 | Value for money 3
Saturday, June 28, 2008

We had very good dim sum for a party of 10.

We particularly enjoyed the suckling pig from the Specials menu and the octopus patty was also excellent. The filling in the chicken gyozas were a bit dry and bland - otherwise I would have gave 10 for the food.

I'm looking forward to trying their evening menu soon.
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SC - View all reviews by this user
Overall rating
Food 9 | Service 7 | Atmosphere 9 | Value for money 9
Tuesday, June 17, 2008

I visited Phoenix Palace earlier today for Fathers' Day with my whole family. It was busy and the atmosphere was brilliant. The staff were extremely friendly and we felt very welcome there.

The food was fresh and arrived quickly. It was great quality. We tried the new dishes and found them very tasty. (The soya sauce belly pork was a recommended new dish, it was delicious!)

Everywhere was extremely clean, I have never seen a Chinese restaurant quite that clean! Especially the toilets! I left very satisfied and I will be returning there very soon with my work collegues!
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Katherine Gray
Overall rating
Food 9 | Service 10 | Atmosphere 10 | Value for money 9
Sunday, June 15, 2008

Dim Sum was very average, the only saving grace being the mixed meat congee. Good ambience. Back to Chinatown methinks.
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bellaphon
Overall rating
Food 4 | Service 5 | Atmosphere 7 | Value for money 6
Sunday, May 18, 2008

I have been dinning at Phoenix Palace for the past 3 years and after reading the last reveiw I find the text completely out of contents. i.e. I believe the reveiw was written from a member of Royal China whom complements both their restaurants and critised Phoenix unfairly... How the reveiw should read... Phoenix service starts with friendly family style complemented with their quality food at reasonable prices, affordable for most restaurant lovers whereas Royal China's prices are well over the top... Example I had a business meeting at the Royal China Club, dinning with 4 the bill came to £1200.00 and I could not understand how... Royal China is simply a cash cow looking for ways to take money, even smart to write silly reviews to attract customers away from there good competition "Phoenix"...

Simply --- good chinese at fair pricing try Phoenix - you will not regret nor will your pocket.
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Bobby - View all reviews by this user
Overall rating
Food 8 | Service 9 | Atmosphere 8 | Value for money 10
Sunday, May 04, 2008

We attended Phoenix Palace this past Sunday. We called in the morning and tried to make a booking, because there were seven of us, to be told they did not accept bookings. We arrived at 1pm and asked for a table, the first question we were asked was "did you make a booking?" and the service went downhill from there. We waited an hour for a table, only for it to be given to a (very rude) family that had arrived about 20 minutes after we had. When we complained, we were told by the staff to be patient, that they had a very difficult job and we should be more understanding. We couldn't quite work out what there was to be understanding about, their job isn't exactly rocket science and our name was clearly written on their list before that of the rude family. With no apology or any attempt made to rectify the situation, we left and went to the Royal China Club on Baker Street which made beautiful fresh Yum Cha. If you are trying to work out where to eat great great yum cha near Baker Street, Royal China Club is the only choice. I have been to Phoenix before and never thought it was that great anyway.
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Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Monday, April 28, 2008

In my opinion the best Chinese restaurant in London up there with Royal China on Baker Street. Food is exquisite and everyone I have taken there has found it wonderful. Familiar chinese dishes are served with added touches of taste and presentation but the most striking thing is that all the ingredients are clearly fresh. You will really notice the difference over China town. Wine list is excellent too. Be prepared to pay a little extra but it is still good value.
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Ed King
Overall rating
Food 9 | Service 8 | Atmosphere 8 | Value for money 9
Thursday, April 24, 2008

I'm quite disagree with the recent reviews, as I was having quite a bad experience with the attitude of the waitress too. Though there may be some improvement on the food itself, but the service is definitely not up to the standard, which really need to be improve on. Perhaps the restaurant should train the staff to be a better server and a right attitude towards its customers.
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Overall rating
Food 5 | Service 1 | Atmosphere 1 | Value for money 4
Thursday, March 20, 2008

Service was courteous, we felt extremely welcome on arrival and were served by a number of waiters, smartly dressed and very professional. It was my first time there so based on my own experience, I can't understand why service is rated so poorly. They were brilliant.

The menu is extensive to say the least (pages and pages long) so you'll never be stuck trying to find something new. We chose a vareity of starters and main courses to share between us, which worked out nicely. Though we each had our favourites, we all agreed that every thing was fantastic.

The restaurant itself if a wonderfully ambient, particularly large, nicely and authentically decorated, home to dozens of table of varying size. The place was pact on a mid week evening; the atmosphere as amazing.

I left with a tear in my eye. Perfect chinese restaurant experience
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Justin Tyme
Overall rating
Food 9 | Service 10 | Atmosphere 10 | Value for money 10
Sunday, March 16, 2008

My dining experience at Phoenix Palace was brilliant. The food was delicious and I didn't have to wait long for my meal to be served. The service was good and I particularly liked the Dim Sum, prawn dumplings. I would recommend this restaurant.
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Amy Leung
Overall rating
Food 9 | Service 10 | Atmosphere 10 | Value for money 10
Sunday, March 02, 2008