Phoenix Palace

Food was ok, not amazing - standard Cantonese fare averagely cooked. Dim sum was hit and miss; Shanghai dumplings needed more soup, the sui mai were over-processed and should have been more coarse and should have contained more prawn. Was disappointed with our honey roasted pork which was dry and overcooked; lacked the moistness and tenderness I found all over Hong Kong. Finally, prices were expensive for Cantonese food, in fact more expensive than the Royal China. I therefore expected a bit more finesse to the cooking than the standard I encountered; it was more akin to Chinatown.
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Mark
6 Overall rating
Food 6 | Service 7 | Atmosphere 7 | Value for money 2
Sunday, December 11, 2011

We were three enjoying dim sum last tuesday at noon.

We had a lovely meal and enjoyed the discreet service.

We were two malysian Chinese and a Gweilo (who writes this)

Many thanks...26.11.2011
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Bob Leonard - View all reviews by this user
9 Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 8
Saturday, November 26, 2011

hi i went to this restaurant on the 6th of october and i have eaten a lot of chinese food in my time but this was the best i have ever tasted go there its great .lewis essex
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lewis seales
9 Overall rating
Food 10 | Service 7 | Atmosphere 7 | Value for money 10
Sunday, October 16, 2011

My girlfriend and I wanted to take her father out for a little bit of Dim Sum on Father's Day!

I haven't been to the Palace for about 6 months, and I forgot how good the food and service was!

We had seven dim sum dishes, one plate of char sui, and a plate mixed meat noodles, and it only came to £65.00! It was absolutely amazing, tasty and quick, just what dim sum was supposed to be.
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Lingo
8 Overall rating
Food 8 | Service 8 | Atmosphere 8 | Value for money 9
Sunday, June 19, 2011

Over the years, I have been a regular client of Phoenix Palace. However, over last two years Phoenix rapidly declined in both service and quality of food. My recent two ventures to Phoenix were catastrophic, lunch was cold, late and as I have then discovered later inappropriate portions (instead menu for 6 people, they provided us with 3 instead). They assured me that they would bring the other 3 portions, but these remain mere words and not aromatic crispy lamb. Dinner, the following evening was even more disastrous, despite having booked a table in advance, my table was given away to some other run in customers. After a wait of 30 minutes, a table was provided but without cutlery (sticks) or plates. Service was even worst, despite a full house, the few waiters were stretched thin between the tables and spoke inadequately to my friend, who was their regular client too.

Overall, I find that Phoenix Palace has slowly decayed in both service and thus also in atmosphere. Despite good dishes when served warm, the overall experience that one obtains from the restaurant is not worth the money spend.
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Patrick W.
3 Overall rating
Food 7 | Service 0 | Atmosphere 4 | Value for money 2
Friday, June 10, 2011

Really good dim sum. Went on a Saturday afternoon so didn't get the benefit of the busy evening atmosphere but liked the slightly retro/grand decor. Service was pretty efficient but functional. One dish was forgotten and no real apology offered. Quality of the food was ecellent and it represented good value.
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Wine Spider - View all reviews by this user
7 Overall rating
Food 8 | Service 7 | Atmosphere 7 | Value for money 7
Sunday, May 15, 2011

Phoenix Palace is a real gem of a place tucked away behind Baker Street, those who know it keep coming back, us included because it is such a fabulous find! We visited again yesterday for lunch and had the most wonderful dining experience : )

My boyfriend had booked a table (advisable as they get extremely busy), it was a Sunday and this place is famous for its dim sum so the place was absolutely packed. There was a queue for tables but as we had reserved ours we were promptly seated and joined the throng of diners, a buzzy atmosphere all enjoying the fantastic food on offer over 8 menus, you seriously are spoilt for choice here.

Despite the restaurant being so busy the service was quick and efficient and it came with a smile too. If you want to go to a restaurant where the waiter fusses over you then don't come here, they are very polite, take your order and leave you to it, they don't hover around your table and only reappear to bring you your order. The food arrives quickly and steaming hot. We chose to go there for their amazing dim sum which is delicious, little parcels of exquisite taste, so authentic and fresh, perfectly cooked and totally mouth watering. The flavours were divine and the taste, well, what can I say its heaven in your mouth, your taste buds will swoon with the yumminess!

I would highly recommend Phoenix Palace, go and you wont be disappointed. In fact I would go back every day if I could and I know that I wouldn’t get bored with the beautifully prepared and delicious food they have here, they have over 300 dishes to choose from there is something to suit everybody who dines there.
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Belen Lopez - View all reviews by this user
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 8
Monday, February 14, 2011

I went to Phoenix Palace on a Sunday for lunch. The place was packed out, so a good sign.

I have been there 4 or 5 times over the past 6 or so years, although not in recent years. And on each of the occasions, I remember the food being good.

However, when I looked at the menu (January 2011), I was shocked by the high prices. Perhaps, regulars at this restaurant can remind me if they have increased prices??.

For instance for a main seafood dish, the cheapest was £14.90, with average being £25-£30 per dish. And the starters were all expensive. £5 for 4 small spring rolls, which was pretty ordinary. The soup was £5 which tasted like too much vinegar in it.

We ordered a number of dishes and they were all pretty ordinary, nothing stood out as being finger licking good, or amazing that I would want to come back or even to justify the higher prices. I felt ripped off, because if a restaurant has high prices, then the dishes better be good and memorable, but they dishes wrere just ordinary.

Also, the service needs to match their prices, for instance they did not take away the plates in which we had our starters. Is it too much to ask for fresh places between courses? When the waitress, brought our main course, the serving spoon fell out of the dish and onto the table. As far as I was concerned the spoon was now soiled, but instead of brining a new spoon, she just the same spoon back into the dish. This was poor etiquette / manners.

If a restaurant is charging high prices, when you should reasonably expect cloth napkins, but instead they had "small" paper tissues. Why not provide full sized paper tissues?. I had to ask my partner if she had a tissue in her bag. A little bigger size tissue would help!

We ended up paying £25 per head |(without desserts or drinks), which I felt was a rip-off for the "average" meal we had.

Leaving on a slight positive note, I did like the choice offered in the menu.
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RK
7 Overall rating
Food 7 | Service 7 | Atmosphere 8 | Value for money 4
Monday, January 24, 2011

Very busy, had to queue for more than half an hour on a Saturday for a table. Food, nothing special, just okay.
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Carina - View all reviews by this user
7 Overall rating
Food 7 | Service 7 | Atmosphere 7 | Value for money 7
Wednesday, November 03, 2010

We live in outside london and usually spend our weekend in London . Phoenix Palace is one of my favorite restaurants in the central London, cuz it is not going to work out for the food alone. We've been Phoenix Palace last Saturday since they finished the new decoration. They updated their menu, quite a lot dishes I haven't tried them before. The food was fantastic, in fact has put us off Chinese as nothing elses taste as good in comparison. My favourite dish was their signature fresh lobster with ginger, scallion & noodles, steamed sea bass with shitake mushroom & ham, and three kinds of rotisserie which were excellent.

Here I want to say, I was very pleasantly surprised their new stunning decor. The true traditional oriental culture of finest decoration. This resaurant made their best effort to create a comfortable and elegant dining environment as much as they could. Even the toilet- posh facilities, nice background music, good smelling, tidy and clean. Everything is newly designed and decorated. We spent the whole night in the restaurant, enjoying the atmosphere long after we had finished our meal, and never once felt rushed. We will go back again, definitely.
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10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Thursday, November 19, 2009