Thai Square (Trafalgar Square)

We went there to celebrate my birthday. Starters was not bad but portions for a baby not two grown-ups. main course, hmm not only i got something different than I ordered but the taste ..yuk bizarre.

Not only that....they tip themselves putting 10% on our bill.

I can highly NOT recommend his place
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AGNIESZKA
3 Overall rating
Food 0 | Service 7 | Atmosphere 4 | Value for money 0
Sunday, May 05, 2013

We are a family of five from the Netherlands and this is absolutely our famous restaurant. Went there for the first and second time in Feb 2009 and enjoyed it that much we went back in Feb 2013. We had dinner twice with various starters, set menus (silver), main courses and deserts and it was all all delicious.

Wide variety of Thai spices and herbs all very fresh and tasty.

Pad thai was being served with the Silver menu; Delicious, best I ever had.

I strongly recommend the Sea Bass (Larb Pla). In my dreams I book a flight Eindhoven - London just to have this again... Absolutely fantastic !!!
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Bart Vonk
9 Overall rating
Food 10 | Service 9 | Atmosphere 8 | Value for money 9
Monday, April 15, 2013

The restaurant is nice inside, but the food is below average and the prices too high for the quality of the food. My friend and I had a special mixed starter which was okay, but not great. Dim sum soggy, chicken satay tasteless. Main courses of lamb massaman curry looked nice (came on the lamb shank) but the curry itself lacked taste and the lamb was very fatty without enough punch in the sauce to cut through. Wine was fine and fairly priced. I have eaten much better Thai food for less (albeit without white table cloths) e.g. Thai Pot, just off Hanover Square - the food is significantly better. Or if you are going to go high end Thai, I would recommend Patara. Location is good - it was the main reason we went - couldn't think of many places to eat near Trafalgar Square - but I will not be returning.
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6 Overall rating
Food 5 | Service 6 | Atmosphere 8 | Value for money 3
Tuesday, March 12, 2013

Went with a party of 12 last night and had a great time.

When looking up the address on my phone I saw all the negative reviews and expected the worst, but I was pleasantly surprised by a varied menu, good portion sizes and attentive staff (although sometimes difficult to converse with when asking about ingredients / halal friendliness). Prices were also good considering the location (~£35pp for a party of light drinkers).
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Jack
9 Overall rating
Food 9 | Service 8 | Atmosphere 9 | Value for money 9
Saturday, April 21, 2012

Worst Thai meal of my life I am sad to say!

Staff were friendly and the place looked ok on the first glance.

I had Chicken satay for starters ad it looked lovely but had absolutely no flavour - I mean - how do you manage that?

My main was a duck with lychee and pineapple in coconut sauce - which I was wondering how the flavours would go together - but thought I'de be brave and order something different from my usual green curry.

I wish I hadn't. Duck just did not go with the fruity flavours and was very fatty and I was not able to eat it. Coconut sauce, lychees and pineapple was lovely - but with slices of barely cooked tomato???

There was none of the usual fresh spicy Thai flavours and the dish was just confused.

Cleanliness was something else. I made the mistake of going to the toilets... black grime even up the walls up to a foot above the skirting and in all corners - I mean it really was worse that I have seen in the grimiest pubs in town! American couple in the next table were equally horrified by the lack of cleanliness of the toilets.

Left very quickly after that. Would not recommend to anyone to eat there.
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PiaT
3 Overall rating
Food 2 | Service 7 | Atmosphere 4 | Value for money 0
Sunday, February 26, 2012

I have never felt so unwelcome in a restaurant before. We were given a table at the end of the evening and were made to rush our way through the wine and meal. If they serve people late in the evening, and they are charging the full price, they should provide a polite and professional service, not make you feel like you should not be there. I have never been to a restaurant that functions in this way. Apart from this restaurant, normal proceedings are that there is a designated time set for last orders, and after that, you can wait until people finish their meal, not stand around costumers, filling the glass of wine every two seconds to speed you up and then remind you 5 minutes after serving the food that the restaurant is shutting in 5 minutes. Furthermore, they had already started cleaning the restaurant around us while we were eating.

All of this, and the food was not authentic or particularly tasty on top of being overpriced.

I have never complained in a restaurant before, I understand that everyone makes mistakes, but rude and unprofessional service is no mistake.
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- View all reviews by this user
3 Overall rating
Food 5 | Service 1 | Atmosphere 1 | Value for money 3
Sunday, January 22, 2012

The place is nice, I was happy with the service. However the food is overpriced... I took my friend for her 21st birthday and went in early to drop in a birthday cake. The waiter told me there would be a £2 per head charge for the cake or if we all ordered the set menu- the sliver or gold menu there would be no charge- which is £26 or £30... there were around 12 people on my friend's birthday.. and why am I paying for something I've already paid for.. I was not happy at all... when I asked why was there a charge they said its cos they sell their own dessert... honestly??! ripping off money on someone's birthday! Its a birthday course there will be a cake.. I don't see a cake on the menu that I could order from otherwise I wouldn't have brought one!!
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Cam
5 Overall rating
Food 5 | Service 6 | Atmosphere 5 | Value for money 3
Sunday, June 12, 2011

went here on a friday night and was seated straight away which i was suprised about as it was busy.

the waiter was attentive except for when we had finished and wanted to pay, we had to wait quite a while to get the bill.

the food is amazing. we had vegetarian spring rolls to start which we piping hot, served with a tasty dip and very very scrumptious. Then I had the Pad Thai (prawn noodles) which was truely the most delicious noodle dish I have ever eaten.

The food was fairly reasonabley priced for central london although its a shame they tag the service charge on to the bill without giving you the option of what to give.

I see there are quite a few bad reviews about this restaurant but I had a really good experience here and will definitely be going back. YUM!
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8 Overall rating
Food 10 | Service 8 | Atmosphere 8 | Value for money 7
Monday, April 04, 2011

The first time i went to this restaurant was Saturday evening.

The food was excellent and couldn't be faulted, especially the Weeping Tiger which I recommend to any non vegetarian.

The price of drinks was about London standard so no complaints there.

All in all a good evening
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Julian Andrews
9 Overall rating
Food 9 | Service 9 | Atmosphere 8 | Value for money 8
Sunday, January 09, 2011

NOT A HAPPY CUSTOMER- REALLY DISGUSTED. I had read some good reviews of Thai Square, plus my partner is a black cabbie so had heard about the vast numbers of people he had dropped off and picked up from this venue. SO.....i booked a post theatre table for 9.30pm for my partners birthday dinner. Upon arriing we were shown to our table and all was good. We decided to order aromatic duck as a first starter, for a price of £13.50 i expected this to be better than average, the duck arrived cold and only enough of it to accomodate two pancakes each, so not a good start.

We then ordered a mixed starter for two, priced at another staggering £13.95, consisting of two pieices of the following yes two pieces of prawn toast, crab cakes, thai dumplings, spring rolls and chicken satay, ummm not exactly a feast and to add insult to injury the chicken satay was freezing, we sent it back and waited, approximately 8 -10bmins later a platter was brought back out with hot chicken satay and even hotter prawn toast thai dumplings etc, not a problem until we realised that they had re-fried all the other starters on our original plate to just make it hot as it had been sitting around, re-heated and re-fried fish is not good!!!!! Plus they had left the pieces of half eaten prawn toast on the plate that i had tasted prior to sending it back so clearly not hiding that the food had simply been shoved back in the deep fat fryer WHICH THE WAITRESS THEN CONFIRMED AND LOOKED QUITE PLEASED TO TELL ME!!!!

So the main meal arrived, chilli lamb, cashew chicken and a golden chicken curry, plus jasmine rice........ rice boiling hot, golden curry boiling hot, cashew chicken -FREEZING, chilli lamb - FREEZING.These two dishes went back and came back out, by now i had lost the will to live and was even more annoyed that no-one had offered any kind of recompense at any stage.

When we eventually asked for the bill, it arrived with a waitress happily telling us that as we were not happy with the service they had knocked off the service charge.........OK NOT A PROBLEM UNTIL YOU REALIZE THAT THE SERVICE IS OPTIONAL ANYWAY!

Pointed this out and had a ten minute lack of communication chat with the waitress, asked for the manager who appeared and told us the same thing that the service charge had been deducted, it took me a further ten minutes to get her to grasp that i didnt actually have to pay the serivce charge anyway as THEIR OWN MENU STATED THAT THE SERVICE CHARGE WAS OPTIONAL, eventually she asked me very rudely what it was that i wanted, i told her that i thought the least they could do was deduct the mixed starters £13.95 which still meant a bill of £71.00 i hasten to add. She agreed BUT IN THE RUDEST FASHION I HAVE EVER EXPEREINCED, she stropped off to get the machine ot process my card payment, "flung" the machine on the table and demanded PIN, without a please, gave me a receipt and walked off without a thank you or goodnight.

As this was a birthday dinner it was so sad, and i was so angry that not only did the bad food spoil our evening but this restuarants inability to offer any customer service at all.

PLEASE DO NOT GIVE THIS RESTAURANT YOUR HARD EARNED MONEY, I BEG YOU.
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Laura M
2 Overall rating
Food 1 | Service 0 | Atmosphere 7 | Value for money 0
Friday, November 19, 2010