Black & Blue Steakhouse (Notting Hill Gate)

I had a dinner meeting with two friends on Friday 29 Nov. Pretty hard to be critical as it was all very well done - except the steaks, which were medium rare - as ordered. Yep, very enjoyable
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8 Overall rating
Food 8 | Service 8 | Atmosphere 8 | Value for money 9
Thursday, November 04, 2010

My partner and I went for a late lunch at about 3pm on a Saturday afternoon. The food was good but the service was unbelievably poor. Waited 15 minutes for someone to take our order and our (simple salad) starters took almost 20 minutes to appear. When main courses arrived they looked great but alas we had no cutlery to eat them with - we waited for this to arrive too! All this was despite the fact that the restaurant was less than a third full throughout our visit. The underlying problem seemed to be that ourselves and the handful of other customers were simply ignored while a woman who appeared to be the manager and the only two waitresses sat at a corner booth and chatted, and the drinks waitress entertained members of her family in another corner booth. An absolutely appalling disregard for customers that ruined what we were hoping would be a relaxed meal. We had intended to have dessert but gave up on ordering any because it took so long for one of the of the waitresses to eventually manage to extricate herself from the corner booth social scene to take our order. We have been to Black and Blue at Notting Hill Gate a couple of times before but will never go back.
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Dana Summers
4 Overall rating
Food 7 | Service 0 | Atmosphere 5 | Value for money 3
Saturday, December 05, 2009