Fengh Sushi (Kensington)

I ate at Fengh Sushi a week ago, and was very disappointed. It has really gone downhill. The brown rice was starchy/sticky (it used to be a lot better), the seaweed salad dressing was so vile I had to spit it out. Shame - because the seaweed itself was fine. Sashimi was ok to slightly below average. My husband thought the unagi was good though. This chain was much better 2 years ago.
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Overall rating
Food 4 | Service 5 | Atmosphere 5 | Value for money 3
Thursday, March 13, 2008

After leaving work late I went into the Kensington branch hoping to order sushi to take away. I waited over 8-10mins being completely ignored by two guys who didn't even bother to look up and ackownledge my presence but just answering the phone orders, one after another! I felt as if I were transparent! Luckily the manager came to the reception and I asked to be served. He apologised and kindly offered a small discount.It still left a horrible taste after such a service.This is not really the first time as I tried the branch in Notting Hill Gate where the staff are not overfriendly neither. I have to say that the customer service of Feng Sushi really is not up to standard in these branches in Kensington and Chelsea.
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Dr, Jonathan Wu - View all reviews by this user
Overall rating
Food 5 | Service 0 | Atmosphere 2 | Value for money 4
Tuesday, June 26, 2007

After leaving work late I went into the Kensington branch hoping to order sushi to take away. I waited over 8-10mins being completely ignored by two guys who didn't even bother to look up and ackownledge my presence but just answering the phone orders, one after another! I felt as if I were transparent! Luckily the manager came to the reception and I asked to be served. He apologised and kindly offered a small discount.It still left a horrible taste after such a service.This is not really the first time as I tried the branch in Notting Hill Gate where the staff are not overfriendly neither. I have to say that the customer service of Feng Sushi really is not up to standard in these branches in Kensington and Chelsea.
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Dr. Jonathan Wu
Overall rating
Food 5 | Service 0 | Atmosphere 2 | Value for money 3
Tuesday, June 26, 2007

Rather overpriced for what it is, and for a kaizen (conveyor belt) place, the variety of dishes on offer is limited. Not a satisfactory dining experience at all, and shan't be repeated.
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J Wang
Overall rating
Food 5 | Service 4 | Atmosphere 4 | Value for money 3
Friday, March 31, 2006

Have eaten here many times and will keep returning. Interesting range of dishes, reasonably priced, can usually get a table. I particularly like the deep fried tuna roll and the crispy salmon skin. I'm sure it's not the most authentically Japanese place but I very much enjoy it!
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Friday, August 26, 2005