Henry J Bean's (Chelsea)
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your comments review this restaurant and win a bottle of champagne
We had been with friends on Monday evening and was a total disappointment.
Service started wherein the waitress got us a glass of water and then removed the straw in front of us from one of the glasses before serving it. Only to ask if we wanted a straw as if doing us a favor.
When it came to taking the order, midway between taking our order she just walked off to ask another waiter some doubts which she had to clarify. Only to come back to us without even apologising.
We had asked for burgers to be medium well done and when she got us the order the burgers were well done. When we called her back and asked her about the burger she did mention that they were not as requested. Seems to be very surprising that she agreed that they were not as requested.
Most of all she kept coming back several times to ask us if we needed anything else. Not once, not twice but several times. If we want anything else we would ask for it and would prefer not being intruded upon always. Once is good enough.
A big disappointment on a Monday evening especially when it was not a busy evening. If you're based in Chelsea then this place should at least live up to its reputation.
Basics of a restaurant - Service and quality of food is an essential which were missing. A souless Experience!!
Comment on this reader review
Food 2 | Service 0 | Atmosphere 3 | Value for money 0
Tuesday, February 12, 2013