Big Easy

I made the mistake of not making a reservation, and turned up with a friend last Saturday night (7th Jan 2012).whilst my friend was asking if there was a table free, a girl from the front desk shouted 'shut the door'. there was no where else to stand and enquire apart from at the front door. Whilst I managed to squeeze in and decide wether or not to wait the hour we were told it would take, the same girl then asked 'are you going to wait ?' It was obvious the girl was busy and rushed off her feet,but that is no reason to treat potential customers like this,I would never dream of doing this .. and wouldn't be allowed in my career. We walked straight out,hence I don't know what the food was like ! We went to a nice welcoming restaraunt in putney instead!
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2 Overall rating
Food 3 | Service 0 | Atmosphere 0 | Value for money 3
Monday, January 09, 2012

All food fried, and extremely poor quality. Lobster isnt from US but from Ireland, (waitress told me when i asked for more detail) Service was dreadful, and middle-aged hostess was rude, with a surly attitude you would expect from someone in The Savoy when you walk in under-dressed.

Do not waste your money here. this is not american, as there are no smiles or friendliness. Just pack em in and serve em whatever you can, and hope nobody looks down at their plates!!! times have changed and people have higher expectations.
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1 Overall rating
Food 1 | Service 0 | Atmosphere 1 | Value for money 1
Wednesday, January 04, 2012

I heard great things about this place: authentic bbq and great lobster and other specialties.

this was a complete joke, me and a couple of friends visiting.

rude and inattentive service, dirty table and the BBQ tasted like it was cooked three or four times then just drowned in generic BBQ sauce, which is the kind you can get in any Safeway in the US.

the lobster was filled with water and just deflated once it got to us

frozen margaritas were barely frozen, i don't think their machines work properly...
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1 Overall rating
Food 1 | Service 1 | Atmosphere 2 | Value for money 0
Wednesday, December 14, 2011

I visited the Big Easy a long time ago and had a good time so when I was looking for a place to go with a big group of friends we decided to come here. I tried to phone the restaurant but the line kept clicking off so I sent an email asking to book a table for 15 people. We were told that we would have to get one of the party menus, the cheapest of which is £25/person with no drinks included. This was surprising since we had been planning to get the all you can eat fajitas + margarita at £15/person.. considerably cheaper.

We ended up deciding to get two different tables, one of 8 and one of 7 and i was told it would have to be at 6.45 rather than at 7. This wasn't ideal but I emailed and said yes, I'd definitely like to book those tables. I was then told that our booking had been given away to someone else, even though we had been discussing it over email for 24 hours at this point. We were told one of our tables would have to come at 6.30. But, I was told, this would mean that the tables could be next to each other.

- When we arrived, the tables were not next to each other.

- The food at one of the tables took forever to arrive even though tables around us were being brought seconds

- The order at the other table was done wrong, they missed one person's food completely so we had to wait longer

- The waitresses/waiters were rude and deliberately bumped into people on the way to the bathroom

- Some of the food was cold on arrival

- One of the table was directly under the air con so food was cold after a few minutes

- They have drinks offers that are only available at the bar upstairs

They do have big portions but ultimately I don't think i would visit again.
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jaymeekae - View all reviews by this user
3 Overall rating
Food 6 | Service 1 | Atmosphere 2 | Value for money 3
Thursday, September 15, 2011

First visit yesterday, amazing musicians !
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Olaf Ebeling - View all reviews by this user
9 Overall rating
Food 7 | Service 10 | Atmosphere 9 | Value for money 8
Thursday, August 25, 2011

This American themed restaurant really ought to get their service back up to American par, because I'm about to start returning to Bill Wyman's.

Since moving to London from the USA I had become used to the British way of service and customer care and accepted that the states are just more enthusiastic about ribs, crab and buckets of beer!! Then I found the Big Easy last summer and was delighted to find authentic american (gorgeous) waitresses and friendly back-home smiles and service. (and did I mention gorgeous..!!!?)

I am wondering now, ... what happened since then!?

Big Easy, I'll give you one more chance! If 3rd time isn't the charm, its back to summer BBQ in the garden, or I'll take my friends to Wyman's.

Get it together please, do it for the Americans in town!! July 4th should have been a no brainer for location, now.. not so sure!
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Greg&theBankDistrictBro''s
3 Overall rating
Food 6 | Service 0 | Atmosphere 1 | Value for money 3
Monday, April 04, 2011

has big easy re-branded themselves? service was below-par, merely had an eastern european waiter scribble down my order and be off to smoke surely since we didnt see them again for the entire service. Atmosphere has gone to the dogs, dont worry my ribs would at least suit THEM fine.
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unimpressed regular
3 Overall rating
Food 6 | Service 0 | Atmosphere 2 | Value for money 2
Friday, April 01, 2011

My partner and I have been going to the Big Easy for years and have never had a bad meal. Today we went for a special Birthday and disaster, it was a totally different experience. Staff not as friendly, food definitely would have been better off at the Harvester. I hate overcooked greasy fries. That was my last visit for sure.
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Jomarty
3 Overall rating
Food 3 | Service 5 | Atmosphere 2 | Value for money 1
Thursday, March 31, 2011

Went ti the big easy tonight for the 1st time and the food was rubbish....Had the all u can eat bbq for 14.95, trouble being the ribs are tasteless so u really wouldn't want more....Service was abysmal and we refused point-blank to leave a tip at all-that's how bad it was.....the big e gives texas bbq's and american food a bad name....The free beer wasn't even american and they didn't even do rootbeer-waste of time and money...
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3 Overall rating
Food 2 | Service 0 | Atmosphere 5 | Value for money 3
Tuesday, March 22, 2011

Fun restaurant, cheerful service, excellent American steaks (expensive), excellent lobster (reasonably priced), tasteless spare ribs covered in thick sauce. Warning: a service charge is added to your bill but when they bring the credit card machine, they hand it to you and ask if you would like to add service. Very bad, unethical trick - so be careful not to tip for service twice!
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George Eccles
7 Overall rating
Food 6 | Service 8 | Atmosphere 8 | Value for money 5
Tuesday, March 01, 2011