Lucky Seven

I went to Lucky Seven last night and had a great time as always. Food is fantastic - especially the incredible cubano chilli. Don't recognise the picture painted by other reviewers of the staff and service - never had a problem there, always polite, helpful and attentive. Definitely a place I would recommend to my friends. Proper American-style diner with authentic food - much better than Ed's Diner and none of the 'gimmicky' burgers you get at the chain burger franchises.
Comment on this reader review

DinoMorose
Overall rating
Food 9 | Service 8 | Atmosphere 8 | Value for money 8
Monday, June 29, 2009

There is nowhere in London which does a more authentic take on a real American diner. But ultimately this place, which promises so much, is a complete let down. The burgers are invariably obliterated as if the victim of a pre-emptive nuclear strike- so end up being a dry and unsatisfying eat. This despite the claim that the meat is organic, single estate 100% Aberdeen Angus. What a waste.

Previous reviewers have commented on the guy who runs this place. I could never understand why attitude-laden, boho service was accepted as part of Notting Hill's edgy charm. He is a walking disaster - rude, surly and spectacularly unconcerned with your well-being. You have been warned.
Comment on this reader review

Tim Grist
Overall rating
Food 2 | Service 0 | Atmosphere 4 | Value for money 4
Monday, April 20, 2009

I'm local and a regular because it is great food. today's service was completely fine. On our last visit though back in November the manager was so incredibly rude before we even sat down that it seemed a good idea to go elsewhere.
Comment on this reader review

Sheila
Overall rating
Food 7 | Service 6 | Atmosphere 7 | Value for money 6
Saturday, January 24, 2009

having read good reviews (at least about the food) we decided to drive 1 hour to visit Lucky Seven, only to be turned away by the staff who decided to close the restaurant unannounced for 2 hours on Sunday afternoon. This wouldn't have been so bad if were not for the rude attitude of the staff. We were a group of 8 hungry potential customers and were told to go and look for somewhere else to eat!! Will never visit again.
Comment on this reader review

Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Monday, December 08, 2008

Excellent food - although the staff seem to have a bit of an attitude which is the only disappointing thing about Lucky 7. We actually go here rather than GBK now. Great burgers, onion rings and some of the best guacamole I've ever had!
Comment on this reader review

M Elliott - View all reviews by this user
Overall rating
Food 9 | Service 5 | Atmosphere 7 | Value for money 7
Thursday, November 27, 2008

I found Lucky 7 to be a great disappointment, having tried all the usual gourmet chains (GBK, FBC, Hamburger Union, Byron etc) and I was looking forward to a great experience based on other reviews.

The location is not salubrious so I would advise you to sit looking inward as the view onto the street is depressing.

The cheeseburger was tasty if somewhat small, with a toasted oversize bun, and a nice line in novelty napkins displaying a number of ‘burger’ combinations for the sides on your plate.

The chips however were very disappointing; they no longer do the large chips so you get a large bowl of chips more akin to the frozen variety found in a poor Kebab shop.

I also tried the Root Beer Float (passable) and had a lite beer all of which came with service to twenty pounds which is heavy price for a cheeseburger meal.

The worst thing was the loud music which you had to almost shout over.

We enjoyed the burger, not enough however to go back.
Comment on this reader review

Tom
Overall rating
Food 5 | Service 7 | Atmosphere 3 | Value for money 3
Thursday, August 07, 2008

Lucy Seven is a classic: great, easy burgers and awesome atmosphere. However lately the service has become embarrassing, there s a new manager for both lucky seven and crazy homies who is beyond rude. it looks as if he is running a military camp (both restaurants are tiny), overstressed, he makes every effort to make customers unwelcome...it s worth going just to watch him but if you are in what used to be fun nights with great food, you better wait until they hire someone else to run the place again!!
Comment on this reader review

Overall rating
Food 7 | Service 1 | Atmosphere 5 | Value for money 6
Saturday, May 31, 2008

Been to Lucky Seven before and have always been pleased with the food and service, but today was a different story. Went in to get some fries and a shake around 3 and was very rudely told that the kitchen was closed until 5.30. No further explanation was given and even worse, there were 10 or so people eating. Would have been okay with this had the signs on the door and windows not said open from 9 am until 10pm or some reason been given for the unscheduled closure.

I speculate that the food is still as good as it was before, but it seems they have yet to sort out their poor customer service.
Comment on this reader review

Janette
Overall rating
Food 8 | Service 2 | Atmosphere 7 | Value for money 7
Saturday, March 08, 2008

i LOVE it!!!

Onion Rings - crispy on the outside, crunchy in the inside.

Chocolate milkshake - hubaa hubaaa

Burger was alright.

Would defo be back to try other stuff on the menu!

i was not there for the service. London dining scene is no longer about service people.
Comment on this reader review

Little Miss Ha
Overall rating
Food 8 | Service 6 | Atmosphere 8 | Value for money 8
Saturday, February 23, 2008

I've been to Lucky Seven on several occasions, was one of my favourite places for a saturday lunch. However the service has gradually deteriorated to the point that I will not step into this restaurant again. The food is truly great, but the service is horrendous. It appears the staff think too highly of themselves and have no time for their customers. On my last visit I was left waiting outside during winter while the staff finished their breakfast inside; opening time was 9am and it was 9:30 with a queue waiting outside.

Too bad, it seems they've become a victim of their own success.
Comment on this reader review

Overall rating
Food 5 | Service 0 | Atmosphere 3 | Value for money 2
Saturday, August 18, 2007