Zuma

I took my husband and my daughter to Zuma last week for a birthday celebration.

We had high expectations both in terms of food and service.

The food was delicious and a great however the evening was marred by dismal service.We arrived at 8.10 for an 8.30pm booking and the front desk was full of staff but no one doing anything except for giggling and chatting to each other, Finally they noticed us took our coat and told us they would fetch us from the bar at 8.30pm. 8.50 I had to go and remind them that we were still waiting and the girl told us that the table would be ready in 5 mins as the diners at the table were just paying their bill. Finally at 9pm we sat down and no apology and the same girl had the audacity to remind us if the 2 hour time limit on the table which clearly wasn't an issue for the previous diners.

I will not go back £340.00 to be treated as though we were being done a favour by being allowed to eat there.In this difficult economic climate Zuma would be wise to understand the importance of the customer and repeat business.
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maggie tweedley
Overall rating
Food 9 | Service 0 | Atmosphere 5 | Value for money 1
Tuesday, December 16, 2008

After hearing a lot of great things about Zuma, a couple of my friends and I decided to pay the place a visit. As it was my birthday and we were suffering from the celebrations of the night before, we managed to make it for lunch (1 hour late) on a lazy Sunday afternoon and believe me the food was fantastic. Although we were late - the waitress was v friendly and quickly found a table by the lounge.

We ordered a few dishes to between the four of us and everything from the spicy edamame to the salmon teriyaki was incredible. Great lunch and worth every penny! Will be going back v soon.
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Christine
Overall rating
Food 9 | Service 8 | Atmosphere 9 | Value for money 9
Thursday, October 23, 2008

The food was quite exceptional. Highly recommended. The only downer was the bar clientele. An apparent mixture of faux rich guys who give the appearance that they're wealthier and more successful in bed and life than they probably are, and the fake tanned minxes that are attracted to such vapidity. That said, I did find my Zuma experience one of profound pleasure and I'll most certainly go again, but probably not on a Friday night.
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Vernon Oerlemans
Overall rating
Food 9 | Service 6 | Atmosphere 6 | Value for money 5
Wednesday, June 11, 2008

went to zuma for lunch. was quite simply magnificent from start to finish. waiter was very informative and helpful. food was totally amazing, so much better than nobu. if you go make sure you ask for the secret chocolate fondant, well worth the money.
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O.Jones
Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Tuesday, June 10, 2008

What on earth is going on at Zuma? This once bright star is fading fast. Last night the service was distinctly unbright. Zuma's smug policy of serving guests as and when each individual dish is ready is becoming irritating. Who really wants to eat their main course 1/2 hour after their partner has had his simply because the kitchen can't (or won't) coordinate the food service. Try enjoying a bowl of cold rice because it arrived 15 mins before the fish. Several complaints were met with arrogant indifference and an attitude of 'if you don't like the way we do things, you know what you can do' (!!!)

Diners beware. London's once brightest star needs a good polish. Time to follow another one.
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Amanda Browning
Overall rating
Food 8 | Service 0 | Atmosphere 8 | Value for money 0
Sunday, May 04, 2008

Had dinner at Zuma last night ... and had an excellent evening.

Food was very good especially the whole lobster tempura and the wagyu tartare with black truffle.

Special mention to the sake sommellier who recommended a couple of excellent bottles, was very enthusiastic and greatly helped with my sake education. We'll definitely return.
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Overall rating
Food 9 | Service 9 | Atmosphere 7 | Value for money 8
Thursday, May 01, 2008

Lovely evening. Went for a special occasion and decided to be extravangant and try the tasting menu - big mistake. Too much raw fish and not much else. Quality of food was good but ended up feeling disappointed especially as it was so expensive. On a positive note, the Sommelier suggested a beautiful bottle of wine and the service was very good.
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Overall rating
Food 7 | Service 8 | Atmosphere 8 | Value for money 5
Thursday, May 01, 2008

Lovley Lovely Lovely!
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P Jones
Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 5
Tuesday, March 25, 2008

I went here as a treat with my boyf. I loved it. the food was great, it has really busy and buzzing. the food was expensive but wonderful. the o-toro nigiri was some of the best i have ever had.
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Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 8
Monday, March 17, 2008

Fantastic atmosphere, very very busy place. The food here is wonderful, nice chunky portions of sushi and very tasty.

The tables are abit naff, just plain wooden tables but other than that can't fault the place.

We did have to ask about our table whilst stood at the bar tho as we thought we'd been forgotten about, although it was mega busy at the time.

Staff very helpful, food fantastic, abit pricey but go for a treat.
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Karen
Overall rating
Food 9 | Service 8 | Atmosphere 9 | Value for money 7
Monday, November 26, 2007