Pullens

I've eaten at Pullens many times in the last few years and have previously been impressed with their food, unfortunately this evening (Sunday 22-07-12) they really let themselves down. After waiting nearly two hours for our dinner, we gave up and left.

If the waiter had even acknowledged they had a problem, it may have may have helped. But to be told "we only have one chef" didn't help me or the other hungry customers.

Pullens lost several customers this evening.
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DC - View all reviews by this user
1 Overall rating
Food 2 | Service 0 | Atmosphere 0 | Value for money 2
Sunday, July 22, 2012

We tried to book for dinner at Pullens this evening and were told that wasn't necessary on a Sunday night and just to turn up. We arrived at 8pm (the time at which we had tried to book). Our order was taken reasonably quickly but we were left waiting for well over 1.5 hours for our food. At 9.50 we decided to leave after a less than convincing response of "we'll get your food to you soon". Even a simple "we're terribly sorry to keep you waiting" at 9.15 would have helped but the lack of apology was even worse than the incredibly slow service. We won't be going back.
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Vicky Ward
0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, July 22, 2012

I did not find Pullens infuriatingly disappointing, nor even irritatingly disappointing. It was disappointing merely because the place has so much more potential than it delivers. A small effort in a few areas would have made a vast improvement:

1) The food was pretty good - it is quite extraordinary how many restaurants can't get french fries right, and Pullens got them spot on. The rest of the meal was tasty and well prepared on the whole, though my omelette was quite salty and 'hastily' presented.

2) The service was painfully slow. The restaurant was busy, and the lack of staff was clearly costing the restaurant money rather than providing any cost saving.

3) Waiter forgot/lost our order, which consumed a lot of time. A 1 course lunch took 1 hour 20 mins from sitting down to paying the bill

4) Pullens has a nice atmosphere and the tables outside are particularly nice to sit on on a sunny day - however, more shade should be provided

We will be going back to give the place another chance. However, I don't guarantee it another if the same happens again.
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Joe Hames - View all reviews by this user
5 Overall rating
Food 7 | Service 2 | Atmosphere 6 | Value for money 6
Wednesday, May 30, 2012

Visited Pullens on Saturday 21st January 2012. The cod was dry and overcooked. The cassoulet was again dry and overcooked. The wine was overpriced.

All in all a disappointment, and we will not be going back.
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Molly - View all reviews by this user
4 Overall rating
Food 0 | Service 7 | Atmosphere 7 | Value for money 0
Tuesday, January 24, 2012

We visited Pullens on Saturday 21st January. The cod was dry. The cassoulet was old, tired, and overcooked. The wine was way overpriced.

All in all nothing was value for money.

As ex caterers we were rather surprised to find the gent's toilet had to be accessed through the kitchen area.

We won't be going back.
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Molly - View all reviews by this user
4 Overall rating
Food 1 | Service 8 | Atmosphere 8 | Value for money 0
Tuesday, January 24, 2012

I agree with Sally. I have eaten at Pullens many times, and have always been amazed by the quality of the food and the friendly service. Especially when you consider the range that they cover. From breakfast through to dinner. The only negative thing that I can say about Pullens is they have not got another restaurant in Crystal Palace, now that I have moved there.
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Dominic
10 Overall rating
Food 10 | Service 10 | Atmosphere 9 | Value for money 9
Sunday, November 20, 2011

Very average food for that price. I had the roast cod, was dry and tasteless.

It's a shame...
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3 Overall rating
Food 1 | Service 6 | Atmosphere 5 | Value for money 1
Thursday, September 01, 2011

My husband and i just had dinner there, apparently the menu was new. The food was way way below average and frankly i'm embarassed for the chef. I got the steak (which is the most expensive item on the menu),it was swimming in cheap gravy, there was some salad leaves (without dressing) in the soup of gravy and what looked like a pile of patatoes and cream. My husband had the fish, which was equally untasty.

I am truly disappointed in this place. what a shame.

when i told one of the waitresses that the food was rubbish and that i could make it myself she didnt say anything. The other waitress who is english, was lovely.
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Cass
2 Overall rating
Food 0 | Service 6 | Atmosphere 0 | Value for money 0
Tuesday, August 30, 2011

Lovely lovely lovely lovely lovely lovely...

we had the credit munch deal (you have to book it when booking your table) - 3 course for £15. great food. amazing value. duck confit was just perfect. fig tarte tatin not what i was expecting but utterly delicious. the woman on the phone when I was book also told us to come a little bit before 7 so we could avail of happy hour prices on our wine. so all in all a great deal. Lovely attentive charming service, fab ambience (no music!) - had a lovely local evening
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annie b
9 Overall rating
Food 8 | Service 9 | Atmosphere 9 | Value for money 10
Thursday, August 11, 2011

She chose Crab then Duck. I chose Duck then Crab.

The service was first class. Smiles and jokes aplenty.

This was my third visit to Pullens and won't be my last. I haven't left anything there I would just like to go back.

Probably Herne Hill's best eatery.
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Grant n Caf
10 Overall rating
Food 9 | Service 10 | Atmosphere 10 | Value for money 9
Saturday, April 16, 2011