Momo

My husband booked a table for 4 for my 32nd birthday after hearing good things about this restaurant. We were told of the 2 hour time limit when we booked but thought that this would be long enough time for us. We had all been looking forward to the meal all day so we were all rather hungry. As soon as we sat down at a very low table the waiter came came over with the menu and asked if we wanted cocktails, and tried to get us to order bottled water when we just wanted tap water. We decided to order 2 plates of starters to share between us which arrived very quickly they came with a dipping sauce on each plate. We hadn't finished this course when they came over to clear the plates and they took both plates with the sauce on dispite us still eating and when we complained the waitress claimed not to understand what we were talking about. I'd ordered a vegatable tagine and when it arrived it was lamb, everyone elses meals had arrived so I called the waiter and he took it away without saying a word, then the original waitress came over and apologised that she had made a mistake and that my meal would be out in a few minutes. The rest of the party started their food and we kept asking the waiter where my meal was and they kept saying that it would be here soon. Twenty minutes passed and my meal finally arrived, however everyone had already finished their meals. The waitress did say that she would give us my meal for free which was good, but not really the point when you have come out for a birthday meal and its ruined by an incompetent member of staff. We were going to stay for dessert and more drinks but this error made us not want to spend anymore money or time where we were clearly not wanted.

Not once did any of the waiting staff ask if we'd enjoyed the food and they cleared all the plates and glasses away from our table and didn't ask us if we wanted anything else. They had made us feel like we were in the wrong for daring to complain. When we complained about the service the waitress made us feel bad for complaining, she was very defensive. We also questioned the service charge they had included onto the bill and refused to pay it, but she again stood over us making us feel uncomfortable whilst we were checking the bill. They spoilt what was supposed to be a special birthday treat. I would never go back here, there are fair better restaurants elsewhere for half the price.
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Becks46
Overall rating
Food 6 | Service 0 | Atmosphere 3 | Value for money 0
Sunday, February 03, 2008

We went there on Sunday night in a party of 5. Was quite busy, but service and atmosphere were very good. We were told, politely enough, that we would only have the table for 2 hours since I booked on the phone, but also that we could move to the tea room if we wanted to stay any longer or could keep the table if it didn't get any busy. Waitresses were very nice, we exchanged a few jokes, they helped with the selection of wine. We had a moroccan cabernet sauvignion @ £25, not great value but pretty much what you expect. went well with the food; beer comes in 1/2 glasses @ £4; we went with tap water rather then bottled and didn't get any funny lookes, they just refilled our glasses as needed). We shared the little fillo pastries for appetizers (£9.80 each) then had tagines and momo couscous for mains (each £17-£19) - all really delicious and in big portions. Would definitely recommend and go back myself.
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Ingrid - View all reviews by this user
Overall rating
Food 10 | Service 9 | Atmosphere 9 | Value for money 8
Monday, January 28, 2008

Great Morrocan food, me and my girlfriend loved the place and the tea room next to it. Unfortunately we were served by a Morrocan man who seemed to be more concerned about us finishing our meal on time than anything else, as we were told we only had the table for 2 hours. Defenetely not great staff but a pity as the place could be something great.
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TonyDav - View all reviews by this user
Overall rating
Food 8 | Service 2 | Atmosphere 8 | Value for money 4
Wednesday, January 23, 2008

Surrealistic experience to say the least. We got told 3 times to have water with our meal as we were sitting down, so we tried to stop our waitress very politely from asking us once again as we really did not want any. Next thing we had "our main waiter" teling us off as we had upset her!! Then he told us off for calling him with our hand and not by his name!!!!!! Surreal to say the least. I thought the food was lovely and good-size portions but I really believe some of the staff need a reality check! Different culture is not a excuse here, I have been to Morrocco many times and this is NOT how they treat their guests! OK restaurant in all but dinner ruinned by unprofessional staff.
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foodie1234
Overall rating
Food 7 | Service 0 | Atmosphere 7 | Value for money 4
Wednesday, January 23, 2008

fabulous restaurant, i've always been led to believe londoners are unfriendly but my girlfriend and i were chatting to the neighbouring table within minutes. Atmosphere was excellent, staff were extremely helpful - we arrived late and when they needed the table back they offered to put us on the guest list for downstairs with a free mojito each. I'd highly reccomend it, it's far better than anything in my native Manchester!
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Simon Gallop
Overall rating
Food 9 | Service 10 | Atmosphere 10 | Value for money 8
Saturday, November 17, 2007

After reading some of the negative reviews, I was slightly pessimistic about Momo.

How wrong I was! Having been to Marrakech earlier in the year, Momo reminded us of our favourite Tagines & mint teas!

The food was very good and the cocktails too. The staff were very friendly & not overly pushy.

All in all I would recommend this place to anyone.
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Alex
Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 7
Saturday, November 10, 2007

My sister and I spend a weekend in London and had lunch. It was fantastic. Food was nice. Ambiance great. Price OK and service very friendly.

Next time we are in London we will certainly go there again!
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Lily van der Velde
Overall rating
Food 8 | Service 8 | Atmosphere 9 | Value for money 8
Tuesday, September 25, 2007

I had my 18th birthday dinner at Momo recently. It was a great evening of great food and an amazing atmosphere. i will definetely go back but it is not cheap.
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Ed Lewis
Overall rating
Food 8 | Service 8 | Atmosphere 10 | Value for money 7
Monday, September 17, 2007

I was not looking forward to going here after reading such negative reviews, but was going to grin and bear it as it was the birthday girls choice. Ended up being really impressed!

We went as a party of 6 on a thursday night, the place was packed. The staff were polite, attentive and very knowledgable.

The food was lovely, between us all we tried most dishes and were not disappointed. The decor is fantastic. Drinks and food are quite pricey but for a treat well worth it.
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Overall rating
Food 8 | Service 8 | Atmosphere 8 | Value for money 8
Thursday, August 30, 2007

I am shocked to read these negative reports! I went with a partner and we had a fantastic experience. The decor is extravagent but it creates an exotic romantic atmosphere. The menu is simple and does not overload you with choice, the food was fabulous, the lamb melted in the mouth and all dishes had a real infusion of sweet north african flavours. The service was excellent staff were polite and attentive. Also the downstairs bar is very atmospheric and has lots of nooks and corners to hide away in for a pre/after dinner drink. I would highly recommend this restaurant.
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Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 9
Friday, August 24, 2007