Bella Italia (108 Queensway)

Visited here in September of 2011. Meal was delicious and our waitress went out of her way to help my mom find a wine she liked. Brought her four samples to taste to decide. Great service, lovely atmosphere. Visiting from the US. Great place to eat.
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10 Overall rating
Food 9 | Service 10 | Atmosphere 10 | Value for money 9
Friday, February 03, 2012

Probably my worst restaurant experience! We've asked if we can use a voucher. The waiter said she will ask her manager. After having waiting around 15 minutes the waiter came back and took our order.

5 minutes later she came back and told us that the voucher wasn't working here because it wasn't central London. We said that it was alright and that we wanted to order a weekdays menu but she said it was too late!

When we had the bill I said it wasn't fair and that we were not happy. Then the manager came and in a very aggressive way told us that it was our problem if we could not read english!

Which actually wasn't the problem! As tourists we just didn't know the central london border and that was the reason why we've asked if the voucher was valid!

We've never seen such a rude manager. She obviously never had been taught how to talk to customer. Which kind of weird for someone working in hospitality!

The food was as bad as the service. Probably one of the worst pizza I ever had!

If you're looking for eatable pizza I recommend zizzi or pizza express.
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matt
1 Overall rating
Food 0 | Service 0 | Atmosphere 3 | Value for money 0
Thursday, July 22, 2010