Memories of India (Osterley)

Overrated. Too costly and yes they charge for everything from sitting down in the restaurant to the pre starter snacks they provide. Definitely not a place worth going to!
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George
2 Overall rating
Food 3 | Service 2 | Atmosphere 4 | Value for money 0
Tuesday, February 07, 2012

This restaurant is unfortunately over-rated. It's difficult to write a balanced review because so much of the experience was abysmal! There was nothing positive apart from maybe the decor was pleasant.

Overall they have tried to set the bar high in their prices and ambitions and have not met the reasonable expectations that come with it. I felt thoroughly ripped off and let down.

- We were not given menus straight away and left waiting for a long time

- We placed our orders before the tables near us and they received their food at least 20 minutes before us.

- There was a 45 minute wait between the starter and mains

- Watch out for the extremely cheeky £1 per person charge to sit in the restaurant - you have to pay 10% service charge on top of this for 6 people or above - which is crazy as you can end up spending a significant percentage of the bill on combined service charge and this silly £1 per person sitting charge! For this reason alone I would avoid this place. It was also confusing because they said it was for the poppadoms, 5 poppadoms for £6 for 6 people is extortionate. You do not see what you're paying for in the service charge in the service at all.

- The food was not worth the wait - it was bland of spice and chilli (e.g paneer tikka, fish curry etc)

- They run on short staff and had terrible system of all the waiters attending to you so a) no one knows what is going on, b) there's no consistency, c) you get left because the other assumes you're being taken care off

- Neighbouring tables most certainly had preferential treatment, we were continuously ignored and dismissed

- The male staff generally in their demeanour were not civil, and close to hostile when we were ordering, making requests for more food or drink and when clarifying the bill.

- The manager was very very unprofessional in managing our complaint, not listening to our view point and was overly defensive.

All of the negative things we experienced aren't unusual things to encounter in a busy restaurant (e.g. waiting, bland food etc) would have been easily overcome by staff that were not rude and who listened to what we were saying and responded to what we were saying in a civil manner. They way the restaurant is priced and sells itself is not compatible with it's level of service and quality of food. I would recommend southall anyday - you can get no frills treatment that is at least civil and authentic good food, or pay extra for good service and good food and be more certain you'll get it!
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Customer101
1 Overall rating
Food 2 | Service 0 | Atmosphere 1 | Value for money 0
Sunday, March 13, 2011

What an amazing restaurant! I live in the nearby area to Osterley, and had seen this restaurant for quite sometime on my way to Osterley Park (part of the national trust), the staff was so nice and friendly, I was treated to eat in the garden area at the front with amazing view to the park, the food is delicious and fresh, very good value for money, and i only paid £15.00 !!

I have also been to many indian restaurants and i have to say this one is one of the best.
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Perla
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Thursday, May 07, 2009