Hakuba

location and restaurant looks very nice but the service is slow although polite. It took over 30 minutes to take our order for drinks and them a further 20 minutes to actually serve them - although it was only just 6pm and there were very few clients in the restaurnat. Very disappointed with the food. low grade sashimi, cheap cuts of meat - and they can't even use the correct noodles for their dishes. we ordered yaki soba and it had thai noodles on it....dry meat and no taste to the sauce, we also had the terriake steak - sauce was alot sweeter than most and the meat had no taste, the mash was also lumpy...worst of all they didn't even seem suprised by the complaint although they said they never get complaints - that did seem entirely true to me.

We expected it not to be great but or super delicious but we expected it to be better than it was. not wasting time going back here - there lots of much better restaurants out there.
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Alex
2 Overall rating
Food 1 | Service 2 | Atmosphere 3 | Value for money 1
Wednesday, April 04, 2012

I had booked 20 people for dinner at 10:30 pm on 22nd January after the musical "We will rock you". For a restaurant that close to the Dominion Theatre to close their kitchen at 11 pm is strange. We came directly from the show and were received by; "We thought you were not coming." = chaos in the kitchen. The two pre-ordered menus was a problem as half of the starters came much earlier than the others, and then people realized they did not want what came out instead of swiftly being able to change with an other person. When asked for it, the main courses came at the same time. I have specified that I wanted (at an extra charge) desserts for all, but only 8 were served, then some more later. The service tried their best, but was not up to the standard we had expected. One by one ordered their drinks which also took a long time, no welcome, no special waiter taking care of us. The scallops did not look like they usully do. They worked hard, but we left with a not too impressed feeling.
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Inge-Mo Haraldh
3 Overall rating
Food 5 | Service 1 | Atmosphere 3 | Value for money 2
Tuesday, January 25, 2011

we went here because we have some vouchers for £40 of free food and drinks.

after reading the reviews i thought- oh no! its going to be horrible!

but actually it was really nice, the staff were lovely and sweet, they gave us a private booth, and although the food was a little on the expensive side for what it was, my sashimi was super delicious, and my partners tempura was nice - the only thing that was wierd was the ribs cooked in mayonnaise?! we tried it because it sounded bizarre- and it was.

its not my favourite plcae ever but it was nice, and i think they have moved on from the other reviews on here.
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shai
9 Overall rating
Food 7 | Service 10 | Atmosphere 10 | Value for money 7
Thursday, December 02, 2010