Palm Court Brasserie

I went to this restaurant for a heart felt family celebration at the weekend.....delicious food, super duper service and a lovely atmosphere.....affordable prices... what more can you ask for....thank you for adding to my lovely weekend.
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Sharon williams-jarvis Bolton Lancashire - View all reviews by this user
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Wednesday, February 13, 2013

We are a couple who had a meal on New Years Eve 2012. We were shown to a nice table and were seated very quickly. Nice atmosphere, busy but also private and romantic. Food was very very good especially the pork belly dish. Service was very good, staff very attentive. Dessert was extremely disappointing. We ordered the chocolate tart but got something far from that - was more like a chocolate fudge gateau / cheese cake !!! Not acceptable !!! Apart from this... No complaints.
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Thierry - View all reviews by this user
8 Overall rating
Food 8 | Service 8 | Atmosphere 8 | Value for money 7
Tuesday, January 01, 2013

Went to Palm Court for Father's day and we had a great time. Great food as always, service fantastic and attentive (waiter has excellent memory and also good initiative - he brought us 2 plates as he knew we were sharing the starter without us even having to ask for these). Good value also, especially for this part of town. Would definitely recommend going here!
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London Diner 123
8 Overall rating
Food 8 | Service 8 | Atmosphere 8 | Value for money 8
Sunday, June 17, 2012

Visited this restaurant for the second time last month and again, had a great time. The place has a lovely 'buzzy' atmosphere and a warm greeting awaits. Our waiter was excellent - friendly, attentive and chatty. We had a superb meal - tiger prawns and fish cakes for starter and lamb loin and duck breasts for main. Each cooked to perfection and no problem when my husband requested a slight change to what was on the menu.

Would definitely go back again and would recommend this place with no hesitation.
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Claire
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Wednesday, April 18, 2012

I've eaten at Palm Court on several occasions over the past few years, and have always received a warm welcome, the service swift and friendly and the food of excellent quality - The french onion soup is my favourite starter and is delicious and steaming hot. I dined here on New Years Eve 2011 and had a beautiful meal with my partner, the staff were under pressure as the were extremely busy, but were very attentive as usual! G

reat evening, excellent food and service. Well done Palm Court, thank you - we will be back again soon.
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Robert Staff
10 Overall rating
Food 10 | Service 10 | Atmosphere 9 | Value for money 10
Sunday, January 01, 2012

unfortunatelly not good experience... booking for set sunday lunch, waiting 30 min till even water arrived at the table to warm wine ... ignorant & even rude waiter, not trained manager on duty...

avarage starters (chicken pate !!!! not foie gras parfait), overcooked & burned veggies coming with roast mains... found strings inside meat (and beef and pork)!!!! not proffesional kitchen, couldnt find any presentation of food on my plate, no taste...

cheap, but not worth any penny, not coming back for sure!
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2 Overall rating
Food 0 | Service 2 | Atmosphere 2 | Value for money 2
Wednesday, June 22, 2011

I went to this restaurant on Wednesday night with my boyfriend. I was quite dissapointed from the beginning.

They booked with a completely wrong name. Thankfuly, they recognised me from a tastelondon card.

Furthermore, we had to wait starters and main each coming more than 30mins. So we finished our bottle of wine before the mains turned up.

Even I ordered The Whole seabream but the waiter told me 30 mins later I ordered, the dish had finished and I had to order the different one.

Definitely not recommend and of course not going again.
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mika
3 Overall rating
Food 5 | Service 1 | Atmosphere 4 | Value for money 3
Friday, January 21, 2011

Have read some good reviews before booking for dinner here and hence was surprised by the appalling service and below-average food I experienced.

10 mins after we have arrived, the waiter came over to say he will take our order in '2 seconds' as he was very busy which was fair enough. Another 10 mins later, we politely asked if we could have someone to take our order, but only faced with a less-than-sincere response from the same waiter that he is 'still' busy and that he'll be with us in '2 seconds'... another 10 mins went by and finally he came back to take our order without even looking at us during the process, a simple apology after 30 mins of waiting was clearly not in their protocol.

We presented a voucher for a free drink from registering on their website and the waiter got it confused with another offer (which had nothing to do with us) and said the voucher was not valid, though the voucher was sent directly from their restaurant and contained no restriction clause whatsoever. Out of principle, we tried to clarify with the waiter and was told he was 'a little bit busy' (in his exact words) and he'd send his manager to us. Luckily the manager managed to explain why the voucher wasn't valid in that particular occasion straight away (nothing to do with the offer the waiter kept pushing back with). The waiter then gave us a very condescending 'see, told you!' type of follow up comment and blamed it on his poor English, though I see much bigger issue with his attitude than his near perfect English.

Starter and dessert were mediocre but main course was a dismay. My friend ordered the steak which was burnt and dry and tasted funny, and she ended up having to order a strong sauce (at extra cost) to make the steak more 'edible'. On giving this feedback to the waiter he said it was the way it's supposed to be and said 'but it tastes ok with the sauce, right?' My pasta dish was very salty.

The bill was dropped onto our desk, again, without the waiter even making any eye contact with us. The lack of desire to make any conversation with us during the whole paying process was shocking (the restaurant was very quiet at that point so no excuse of being busy now). I was disappointed with myself for not requesting the 12.5% service to be taken off the bill, which I think I deserve to.

It has been one of the worst service I have experienced.
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3 Overall rating
Food 1 | Service 0 | Atmosphere 8 | Value for money 3
Saturday, January 15, 2011

I visited the Palm Court Brasserie at about 5pm on New Year's Eve following the cancellation of a reservation at another restaurant.

The service was excellent and the waiter was both knowledgeable and friendly. The food on the mediocre side but reasonable value for money. I had the lobster thermidor which had little meat and lots of topping which I wouldn't recommend but other dishes that passed me by looked good.
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Fiona
7 Overall rating
Food 5 | Service 9 | Atmosphere 7 | Value for money 7
Tuesday, January 04, 2011

Visited Palm Court on Saturday 14th august 2010, after booking a table. After reading some of these reviews, to say I was worried would be an understatement! On arrival I knew straight away that the complainers were either from across the pond or just complainers from birth. The place was fabulous, atmosphere lovely, staff helpful and quick, and above all the food was gorgeous! We had French onion soup and pate for starters, haddock and sausages for mains. Would definately recommend Palm Court Brasserie to all my family and friends. Oh, and make sure you try the Prosecco!!!!
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Jayne
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Monday, August 16, 2010