La Perla (Covent Garden)

My ribs were cold and pre-cooked with cheap sauce out of a can, my dining companion's burrito came with wrong meat in it, and I'm pretty sure they tried to pour a cheap tequila out of a reposado bottle. When I complained to the waitress on the way out, she told me that I had no right to talk to her that way (as she pocketed her 12.5% tip), and that I should talk to the chef if I had a problem with the food. Ended up going home 50 quid poorer and having a bowl of cereal for dinner. I left feedback on their website form with my full name and contact details, but that was weeks ago, and no reply. I understand that some places can have an off night, and that not every meal can be flawless. However, this place seems to actually have contempt for its customers.
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1 Overall rating
Food 0 | Service 0 | Atmosphere 2 | Value for money 1
Tuesday, December 25, 2012

We ate here early on Saturday evening and everything was lovely! The food was just right in terms of portion size and spice with everything well priced. We went early to take advantage of the happy hour which runs from 4pm until 7pm offering selected cocktails at half price. The waitresses were very attentive and the atmosphere was good! Will definately go back!
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Charlotte
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Monday, February 13, 2012

I thought the food was great, the guac was awesome and the cocktails and Tequila was excellent!

Great place for a Thursday night - Good happy hour prices!
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Simon
8 Overall rating
Food 7 | Service 7 | Atmosphere 9 | Value for money 8
Tuesday, July 26, 2011

The service was okay but the food was really bland and uninspiring. In fact, I would go so far as to say it's the worst Mexican food I've had in London, and that's saying something!
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hjd
4 Overall rating
Food 2 | Service 5 | Atmosphere 5 | Value for money 2
Friday, July 30, 2010