Flame

I brought my girlfriend here for a pre-theatre dinner birthday to add to the theme of the evening. I read the good reviews so I thought I'd risk this as it could be amazing, even though I had never been here before.

At the beginning I thought it was going to be a disaster but thanks to the really nice ans smart manager there he more than made up for the problems. This is what happened. this was what happened.

I booked a table in the casino restaurant 2 weeks in advance but as I re-confirmed on the day I was shocked to find out the restaurant had been hired out to hold a gambling tournament. Cool as that sounds it was a disaster for me as it was only hours before we were going to have a romantic and fun evening turned into a big disappointment for my girlfriend.

I complained but the receptionist had no record of my booking. I was not impressed so I found an email confirmation of my booking, printed it out and went to the Casino just to show and let them know of their flaws so that they can improve their shoddy system.

To my surprised when the restaurant manager came and saw that I had indeed received a confirmation decided to find a table for us in one of the other restaurants. Not only this, to compensate for their failure he gave us free champagne as we waited for the table. He then gave us a complimentary dinner and then when we asked for the bill they did not even charge us for the cocktails and drinks!

This kind manager had more than made up for what would have been a most disastrous birthday. Nevertheless below are my honest opinion of the restaurant regardless of the fact it was free for me.

In summary I will definitely go again.
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Bond
9 Overall rating
Food 8 | Service 10 | Atmosphere 7 | Value for money 9
Friday, December 18, 2009