Four Seasons

I went to Four Seasons Restaurant at Chinatown in London with my boyfiriend some months before. The roast duck in this restaurant is very delicious but unfortunately the service is the worst ever !. I understand Chinese culture that they always rush in doing everything but you can not use this kind of manner to other people who are not Chinese like you. We sat on the table and ordered some foods. the thing that made me upset the most is that I have not finished eating yet but they just clear all plates and put the bill immediately on my table. It was really impolite that they tried to get away customers even if they haven't finished eating yet. It is very very uncivilized and impolite .And after they put the bills on the table ,one waitress talk to the customers that we have many customers queue outside of the restaurant. I was very disappointed with this restaurant. I know that this is the nature of Chinese ppl but you can not apply your manner outside the world. cuz we can not accept it ! You only care for money ,no service.... i will never go there again...!!!
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Mai
2 Overall rating
Food 6 | Service 0 | Atmosphere 1 | Value for money 0
Sunday, December 04, 2011

I recently went to four-seasons restaurant in London Chinatown with my wife and an ex-classmate from Malaysia! I have great respect for your restaurant since I was a student!! To my surprice, the service from the waitress was horrible! We needed to add one more dish as the original 3 dishes for the three of us were not enough! We ordered steam egg and the waitress told us the dish will take a long time to make! Her attitude and the way she spoke as if we should not order the dish that will take a long time to arrive!! The waitress didn't even asked us whether we wanted the dish or not and simply ordered it for us! The service at your restaurant has gone down into the drain! We felt that we're rushed into making decisions just because you have a long que waiting in front of your door!! Moreover, your waitress attitude towards English customers was entirely different from the service provided to chinese because there were two english customers sitting next to us!!!
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Dr Dennis Lim
2 Overall rating
Food 2 | Service 1 | Atmosphere 2 | Value for money 1
Monday, November 07, 2011

the speciality roast pork etc dishes are superlative, the rest of it is pretty much what you'd get in any other chinese establishment.

WATCH THESE GUYS LIKE A HAWK AT BILL TIME. our bill came to 29.50 total & (splitting it) we were each billed £24.50. once I could dismiss as a slip up, twice is just plain theft!!!
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''Handy'' - View all reviews by this user
3 Overall rating
Food 9 | Service 0 | Atmosphere 2 | Value for money 0
Tuesday, August 30, 2011

Terrible, simply awful. The service was beyond poor. Ignored us for a very very long time before orders were taken. I can usually put up with bad service (knowing full well this is a chinese restaurant) if the food is good but sadly the famous duck is sadly not as good anymore. Saturday lunch time was less than half full, says a lot.
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Me
1 Overall rating
Food 4 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, June 19, 2011

Yes, most people here don't get it. This restaurant is very authentic Asian, and in Asia you don't go to a local restaurant for service--you just want to EAT.

This place has THE BEST DUCK in Europe. If you want to taste the best duck, go here. If you want to sit in a nicely decorated restaurant with waiters pampering you and your ego, go to a high-class chinese restaurant and pay the price for that.

And because they have fantastic food, it's always full and busy. As a result, the waiters are mad busy trying to get the orders, serve the food, clean the table and get new customers seated. They are quick and efficient!
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Love Duck
9 Overall rating
Food 10 | Service 8 | Atmosphere 8 | Value for money 9
Tuesday, May 17, 2011

Most people here don't really get it. In Asia people don't got to restaurant for service....they go there for food, end of. Doesn't matter what the service's like, as long as you get the best dishes and quick enough, ppl are just there to EAT. You want the best duck in London, you go to 4 seasons. You want good service, go to royal china, and pay the price.

Also on top of the good food, I find that they are always(doesn't matter it's bayswater or china town) so efficient in getting u seated. Considering the amount of customers they have, they can't afford to be slow or let you sit there forever, or else people at the end of the queue's going to be disappointed! There might not be smiles and the normal hostly chit-chat, but they work hard to get you the table and food for you as quickly as possible. And they have maintained their standard of roast duck for the last 10 years that I've been eating there. How many other restaurant can do that?
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9 Overall rating
Food 9 | Service 8 | Atmosphere 9 | Value for money 9
Friday, March 11, 2011

Nice duck, then at the end of the night they tried to rip us off by 'mistakenly' giving us a bill of over twice as much! When we confronted them about it they were extremely arrogant, unapologietic and just seemed annoyed to have been caught out. Terrible, terrible service.

Go to the Gerrard street one - food is better and of all the many times I've been there has never been a problem there.

TRIPLE CHECK YOUR BILL!!!
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Ben
2 Overall rating
Food 6 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, February 27, 2011

I had been to this restaurant so many times when i was visiting London on multiple trips. I always make sure i included that place in my itinerary.

The food was so good. Many people bought the roasted ducks, have them wrapped nicely, AND took on the plane back to their country. So, when you told the staffs there to pack your duck well for the long travel. They really understand what you meant. Because the foods there are so fantastic, people around the world dreams about it :)
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Mimmy
7 Overall rating
Food 10 | Service 6 | Atmosphere 4 | Value for money 8
Thursday, February 03, 2011

I went to this restaurant with high hopes. I'd read the service was bad, but heard the food made up for it. Sadly this was not the case.

Without mentioning our terrible table service which i assume is a given here, the portions were tiny and the trademark duck was served cold. We had to ask 3 times for a pot of tea and it was a generally unpleasant experience. Recommend if you're thinking of chinese on queensway you go to the Gold mine instead. It's cheaper and the staff are much nicer.
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nick
2 Overall rating
Food 3 | Service 1 | Atmosphere 2 | Value for money 2
Wednesday, January 19, 2011

Used to do really good Chinese food a couple of years back, but lately have been a big let down. The service is getting worse (not that it's been any good in the past), the cleanliness, 0 out of 10!! get yourself lost on your way to the toilet, and you will be amazed at how your dishes are being prepared.

I practically left without touching the food. Don't go there if you want tasty chinese cuisine.
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Ronaldo
0 Overall rating
Food 1 | Service 0 | Atmosphere 0 | Value for money 0
Friday, December 31, 2010