Gaylord Restaurant

Terrible place, when I refused to pay service charge, got treated like I committed a crime, rude waiters, wanted to speak to manager but director came and he have no clue about customer service, he started shouting at us in the restaurant

Unbelievable, avoid this place at any cost
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J
1 Overall rating
Food 2 | Service 0 | Atmosphere 0 | Value for money 0
Tuesday, December 27, 2011

The worst experience I have ever had! Rude and unprofessional service ! Me and my husband just were rudely asked to leave the place and then followed by the director shouting and swearing at us on the street! Just because we asked not to pay for service charge- which the staff did not deserve! Absolutely disgusting experiance! Please never go there!
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Joanna
1 Overall rating
Food 3 | Service 0 | Atmosphere 0 | Value for money 1
Monday, December 26, 2011

A bad experience indeed. We had group meal at the restaurant and were enticed by a promotional £10 lunch menu.

The meal was insubstantial and of average quality and the service was poor. The waiter even suggested avoiding the £10 menu as there wasn't much food. He was right and then to make up for it, he suggested some additional dishes which pushed the original £10 per head up to £30 per head. Outrageous.

Avoid this one.
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Martin Simons
1 Overall rating
Food 1 | Service 0 | Atmosphere 1 | Value for money 0
Saturday, December 17, 2011

Terrible experience.

Rude manager. Poor table waiting - removed my plate while I was eating!

Incredibly overpriced and 15% service charge the nail in the coffin. I refused to pay it but was told I must as it was a clause in the menu. After arguing for a couple of minutes I asked to see the menu again and found the clause read "we recommend a 15% service charge which is added to your bill".

I recommend that you avoid this restaurant - unless you think £12 for a main dish, £4 for steamed rice, £5.75 for a pint represents good value and you enjoy being treated like a criminal for not wanting to pay a "recommended" service charge.
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Andrew
1 Overall rating
Food 2 | Service 0 | Atmosphere 1 | Value for money 0
Friday, October 21, 2011

We have been fans of Gaylord since last 30 years. It was pleasesnt to see the open decor with tradititional settings and the atmosphere was buzzing with the place full. Attentitive and charming service, great food. Lamb Chops and Butter Chicken were fab.... reminded me of old times! Take the £20 three course menu with cocktail offer..great value!
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- View all reviews by this user
10 Overall rating
Food 9 | Service 10 | Atmosphere 9 | Value for money 10
Sunday, September 18, 2011

We were in Gaylord last afternoon. It was a horrible experience.

The staff were unfriendly, they just weren't there. When we walked in, the restaurant was empty (means there was not a single soul there) but the staff insisted that we should have a reservations.

Whilst we were there, we struggled to get anyone's attention. The food was effectively terrible (and I'm Indian). We did not get what we ordered and what was ordered was floating in oil.

The only reason we go to Gaylords is the fact the one in Delhi is supposed to an institution. And the pièce de résistance is that they charged us £1.50 per person as 'cover charge' over and above the £10 service charge.

Personally, I know a lot of Indians think of Gaylord from India - but you should avoid this place...
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Mukul Mohanty
1 Overall rating
Food 1 | Service 0 | Atmosphere 1 | Value for money 2
Sunday, July 31, 2011

I had been meaning to try the Gaylord restaurant for ages as I live very close by and decided to book it for my friend's 50th birthday. I had passed by the restaurant many times and was eager to try it. We were all looking forward to the occasion. I have to say we were all very disappointed with the whole experience. The waiter brought us the wrong orders and then after 5 minutes came to tell he got the wrong order wrong and changed them.

My starter of Aloo Tikka was very bland and covered in a lot of stodgy sauces.

The main courses were very average and nothing special.

The service was very hit and miss and it was way over priced for the standard of food. I have eaten in 100s of Indian restaurants some great, some good, some average and some bad. This one fits into the average category which is just not good enough for the prices they charge. The 15% service charge is a bit of a cheek too.
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Mike C
4 Overall rating
Food 4 | Service 4 | Atmosphere 6 | Value for money 2
Tuesday, May 17, 2011

Had lunch here last week for business purposes. Food was good and the service was excellent without the feeling of being pushed. Their masala tea is definitely worth having after a good meal. I shall certainly return here even it is a little on the expensive side.
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JR
8 Overall rating
Food 8 | Service 9 | Atmosphere 8 | Value for money 6
Friday, January 21, 2011

Went last night for a friends birthday. The food and service was excellent, especially single out the Daal, Ghobi Aloo and Rogan Josh and the Aloo Tikki starter. Service was very attentive and no rush, which was perfect for the evening.
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Mark A
9 Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 7
Thursday, January 20, 2011

Great food and absolutely charming and efficient service. I was there with family on the NYE and menu was fantastic value for money. Golgappa shots and Dal Makhni were exceptional. My wife had the best Shami Kebab with recommended Melbec from Argentina. Kulfi with Strawberries was a delight and the server very friendly. Will definitely visit again.
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Mona
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Thursday, January 06, 2011