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We dined here yesterday - to celebrate 2 birthday. We like fine dining and regularly eat out - including previous occasions at Hibiscus. We rarely provide bad reviews as we choose carefully. Our experience was however appalling!
We arrived on time and waited 1.25 hours to be served our starter so that a large group of under dressed tourists could be served. When this arrived the food was uncooked. We spoke to the waiter who offered a different choice. This was bland but we ate it without complaint. The mains arrived - of cheek and skate - which were overly salty - so much so that none of our party of 4 could eat it. The waiter asked if there was something wrong and said sorry and explained.
The Maitre D' then arrived with our bill and asked us to leave the restaurant as the chef was refusing to serve another course. I could understand if we had been rude in any way but we were calm and considered in our feedback.
Working in the service industry you expect people to be trained that problems arise but it's how you deal with them that marks you out. We were astonished and to be honest shocked. The net result was we refused to pay other than our pre dinner drinks and walked out.
Comment on this reader review
Food 1 | Service 1 | Atmosphere 1 | Value for money 1
Friday, February 12, 2016