London Jade Garden

I am glad i am not the only one who found the staff of this restaurant rude, so many people said the same thing, and even if the dim sum is nice, it kind of spoils the "eating out" ,, the atmosphere in the restaurant is unpleasant and "cold" ..
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mchan
4 Overall rating
Food 8 | Service 2 | Atmosphere 2 | Value for money 5
Sunday, December 11, 2011

I have to agree completely with the 4/4/2011 reviewer: reasonable food but terrible service. The front-of-house guy gave me the menu and an order form whilst I was queuing up outside (if this happens to you you'll need to cross-reference the form with the numbered picture menu as it's written in Chinese only). However, this not-so-jolly chap turned out to be the politest staff member there - everyone else said nothing at all, just took the order and delivered the food in a way that felt like I was as unwelcome as a fox in a henhouse. When I sat down at the start of the meal I noticed that the paper tablecloth was soaking wet from the crockery that the staff hadn't bothered to dry properly. Dim sum was fine, in fact probably above average although a steamed rice dish was overdone slightly. The bill was practically thrown at me (in silence, of course) before I'd actually finished my tea. The price was on the cheaper side of your typical China Town expense, but this hardly made up for the service. Dire, and I've eaten in Clacton.
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Discerning Eater
4 Overall rating
Food 7 | Service 0 | Atmosphere 2 | Value for money 7
Monday, April 04, 2011

Went there for Dim Sum on a Sunday. The food was OK but the waiters/waitresses were incredibly rude. One cannot expect great services in a Chinese restaurant in China Town but it was something else.

The second we finished our food and put our chopsticks down, they took everything away including tea pot which was still half full. We managed to cling onto our tea cup but then they started changing the table cloth while we were still drinking our tea. And the next moment, the bill arrived without us asking giving us no option to order dessert

The waitress who did the credit card payment did not seem to be able to speak a word of English. She even could not say "thank you". Complete silence all way through.

The rudest restaurant ever.
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2 Overall rating
Food 5 | Service 0 | Atmosphere 0 | Value for money 1
Monday, April 04, 2011

I mainly go to Jade Garden for dim sum. Other dishes from the menu are average. It's one of the best dim sums in town. Other places are simply uninspiring, sloppy or greasy, but here it's really delicious.

The service is fast and efficient. Chinese waiters will be rude if you linger around at the table, when there's a queue of people waiting outside. Afterall, they have to make a living and other people have to eat.
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Greedy Pig
9 Overall rating
Food 10 | Service 9 | Atmosphere 9 | Value for money 9
Friday, February 04, 2011

The restaurant in general was quite nice but the staff with their bad customer service let it down.

We just literally finished eating our last plate of dim sum and the bill was already on our table without giving us a chance to digest it, while we was looking at the bill shes already changing the table cloth and putting new plates and chopstick out, to make it even worst she puts her fingers in our tea cup about to collect it and said have we finished with it.

As we was about to get up to leave the next customer was already standing next to us on our table, no GOODBYE, no THANKYOU and definately no CUSTOMER SERVICE.

DO NOT COME HERE IF YOU WANT A RELAXING PLACE TO GATHER AND CATCH UP WITH FRIENDS.
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2 Overall rating
Food 4 | Service 0 | Atmosphere 2 | Value for money 2
Monday, January 17, 2011

I went to Jade Garden with my friend and i will NEVER return, the staff are rude, rude rude.
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Yinny Yintun
0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Thursday, December 30, 2010

The Jade Garden is the WORST restaurant I have ever visited! The service was terrible, worst ever. My friend and myself were told to 'GET OUT' by one of their staff.

Don't try your luck there as I was shouted at and chased away by their staff. The manager could not be bothered to do anything as they had tourists who did not know much about other good restaurants in town.

My friend for HK and myself had lunch there and we did not know there was any time limit - there was not. However, the staff was complaining in Cantonese that we should not have occupied the table for more than an hour - he basically wanted us to leave. We explained and said we were only there for an hour or so but the staff got mad and started shouting at us and asked us to 'get out' - I couldn't believe it at all. I have never been shouted like this before. I would not want to go near that restaurant again.
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1 Overall rating
Food 5 | Service 0 | Atmosphere 0 | Value for money 0
Tuesday, October 12, 2010

I have never bothered writing any review previously. But this time, I just cannot stay quiet. I am from Hong Kong and have been studying and working in the UK for 5 years. I go to London about every 2 months to get some decent Chinese food and do some shopping. Jade Garden has been the only place I went for Chinese food in China town, although their service has been terrible from day one. However, my cousin who had been living in London for several years said that the food there was the best, I did not bother trying other restaurants and just kept going to Jade Garden.

Yesterday, I went there and found that the FOOD QUALITY HAD DETERIORATED A LOT from a month ago. I ordered a bowl of chicken noodles in soup. The chicken was tasteless and had dark red patches on the skin! But the most terrible thing happened at the end when I got the bill. I had two dim sums and the chicken noodles and the bill was £18.3! It's not my first time there and I knew how much each dish costed. I then used the calculator function of my mobile phone to try to calculate. Then, the waiter RUDELY said that I would give you a break down of your bill so that you would not be wasting our time! Then, I found that there was an extra £3 on the bill which was for a dim sum that I did not order or eat! The waiter asked the staff responsible for the order whether I did have it, and the answer was, of course, no. The bill was corrected, and DROPPED onto my table. The watier did NOT bother giving me an apology for the confusion. I will NEVER GO THERE again even if their food is free!

You can say that £3 is not that much. But I'd rather donate £3 to charity than wasting it at this terrible place with dishonest staff. My advice for those visitors to the Jade Garden: CHECK YOUR BILL!!!
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June
1 Overall rating
Food 2 | Service 0 | Atmosphere 2 | Value for money 0
Sunday, October 10, 2010

Service is the pits here, but the dim sum is really fab (one of my top choices in china town) and is the only thing that holds this restaurant up. Go there for dim sum only if you are happy to stomach the ridiculously foul attitudes of the staff. I am coping thus far.
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Alex
5 Overall rating
Food 10 | Service 0 | Atmosphere 0 | Value for money 10
Sunday, July 25, 2010

I was actually in a good mood before I enter this London Jade Dragon in Chinatown!!! The service here is seriously bad, especially the attitute of the staff here... They were not that friendly in the beginning but was worse later! I can't describe how angry I was but I can assure you that you wouldn't want to know... I will rate negative infinity if there is this option below... I will not come back to this restaurant again in the future and will spread the uncomfortable feeling I have experienced to all my friends to prevent them from having the same bad experience I had!!! Thank you!
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Jo
0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Thursday, February 18, 2010