Waterloo Bar & Grill

Booked a table last night as nowhere else in the area had availability for 6 (that says something, really). Years ago we had had dinner, and did not like it, but since it has refurbished I was up for giving WB another chance. Shouldnt have bothered. From the moment we walked in, it was wrong. It took the FoH staff over 5 minutes to acknowledge us; when they did, they were rude and unfriendly and did not even asked us to leave our coats (cloakroom is just behind the desk). We got to our table and the noise from the bar area is so loud you can barely have a conversation. 10 minutes later our drinks arrived and finally, after asking someone twice, our orders were taken. Another 40 minutes later food finally arrived. It was so poor I am amazed they are still open. The 'platter' to share (@12.50) consists of frozen wedges (we get the same from sainsbury's), onion rings which were cold, fried chicken which looks worse than KFC's, and some sort of bbq ribs which were simply disgusting. My 'halloumi burger' was ok but there was barely any halloumi .. I only liked the bun that came with it. The chips were frozen and burnt. Hereford beef burger was tiny and cold like the onion rings. The whole meal was terrible - if anything, it was not too expensive (£20 each inc service).
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Fried Egg Fred
2 Overall rating
Food 2 | Service 2 | Atmosphere 1 | Value for money 3
Saturday, December 10, 2011

Mediocre. Pleasant service, convenient location but boring food, poorly executed, little atmosphere and messy loos.
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3 Overall rating
Food 2 | Service 6 | Atmosphere 2 | Value for money 2
Sunday, September 25, 2011

Having just re opened I was really impressed by Waterloo Bar and Grill. The decor is tremendous, think New York Loft / art gallery/ dining room. We sat in the restaurant section over lunch and were attended to by an incredibly polite young man who has clearly mastered the art of his job. First of all he recommended a delightful Merlot and then convinced me to try the Rabbit terrine with brioche to start. I’m not usually fund of game meat, but this was truly magnificent. So much flavour and so delicate!

For my main I ordered off the grill having a 6 oz Scotch Fillet- it was perfectly cooked and far exceeded my expectations considering how reasonably priced it was. For pud i had exploding chocolate mousse which has to be tried to be understood. It was hands down the most inventive and well balanced desert I have had in LONDON for a long time and well worth the guilt I felt after having not gone to the gym.

All in all, a great Lunch..... If this place was located in the West End it would be astronomically expensive, but been located in the heart of Waterloo, the value for money is brilliant.
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Hamish
9 Overall rating
Food 9 | Service 10 | Atmosphere 8 | Value for money 10
Tuesday, January 25, 2011

I went there last night with a group of friends. The decor is OK and the cocktails, once you get served, are accepatable.

Our group of six and all ordered various dishes. The overall impression when the food arrived was stingey - very small protions. I had ordered blue steak and my friend a medium calves liver. When the food arrived my steak was well done and my friends calves liver was tough as old boots! We sent the dishes back to the kitchen and, after 10 minutes the second attempts were delivered. This time the calves liver was OK but the 'blue' steak was on the charred side of well done (any chef worth his salt can do a blue steak). I duly sent the dish back again and was told that they had run out of steak so I would have to make another choice. It turned out that they had also run out of my second and third choice so I had to settle for my fourth - lamb. This arrived a further 10 minutes later (by which time all my firends had finished their food) and in all fairness it was OK but did not represent value for money.

They did not charge us for my my meal (rightly so) but did try to stick a 12.5% service charge on the bill. Come on Waterloo Brasserie, get real - if you can't cook a blue steak after two attempts and my fourth choice of meal is delivered after my friends have finished eating, do you really think we should pay a service charge? Obviously you do as you were very disgruntled when I asked you to take the charge off the bill!

Be warned, this place is well below parr - you can get much better food and service elsewhere!
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Mike
2 Overall rating
Food 2 | Service 0 | Atmosphere 5 | Value for money 0
Thursday, August 19, 2010

We booked at this restaurant for a pre-theatre supper as on their website both the menu and the prix fixe looked good. When we arrived the menu was more expensive and the dishes completely different from those advertised. When we complained the waiter said he would ask about it but then disappeared for 10 minutes. As we only had an hour to eat before the theatre we left, telling the head waiter the reason why. They have still not bothered to change the incorrect prices on the website a week later! They obviously just don't care, and many other reviewers have mentioned poor food and indifferent service, so beware...
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Jenny Turtle
0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Tuesday, May 25, 2010

Very dissapointed!!!! Have been dining out with my friends on 06/05/2010. The food was good, though the service is a bit patchy and left to be desired. The staff constantly have made mistakes with our orders. On top of everything they overcharged us by 52 pounds which we have spotted in last minute. When we asked for explanation for such big mistake they didn't even bother to apologise!!!!! just changed the reciept and gave us our money back. Do not recommend to anyone this restaurant and defenetely won't go there again. This is my first negative feedback in my life.
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Andrei
1 Overall rating
Food 5 | Service 0 | Atmosphere 0 | Value for money 0
Friday, May 07, 2010

Had dinner at the Waterloo Brasserie last night before the theatre and loved the place! Cannot understand why it gets such bad reviews. Cool decor, perfect location next to the station and theatre. Food was lovely and service attentive- even though they were rammed. Hot choc fondant to die for.
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Janelle Bradley
8 Overall rating
Food 8 | Service 9 | Atmosphere 9 | Value for money 7
Thursday, January 28, 2010

Normally when you have a bad meal you can find one redeeming feature of it - not here. We wondered whether the chef was on a job swap with someone from wetherspoons but to be fair that's harsh on wetherspoons.

The fish and chips were truly awful and the crab linguini (not that there was any crab in it) was bland and flavourless.

It was well over-priced for the quality of the food and I wouldn't eat here again if you paid me.

The waiter admitted he'd had complaints about my dish before (so why keep serving it!)
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Libby H
3 Overall rating
Food 0 | Service 7 | Atmosphere 4 | Value for money 0
Friday, January 15, 2010

Honestly the worst meal I have ever had!!!!

Not only was the Fish and Chips the worst I have ever eaten, the staff inadequate and the place well over priced, but the Partridge my brother had was well over cooked! When we complained, the waiter said that he knew the fish wasn't very good, but was a bit surprised about the partridge.

The worst part of the evening was when we were leaving, not only did no one come to get our coats for us but when we walked out the door we realised that there is a McDonald’s across the road, now that’s a place that never lets you down!!!!
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Mark Harris
2 Overall rating
Food 0 | Service 3 | Atmosphere 5 | Value for money 0
Friday, January 15, 2010

We booked a table for 8 for a Christmas party. Although we had pre-ordered our food we were initially told that 5 starters were not available and were then accused of lying about pre booking when we queried how this could be the case when we had pre booked. We were entitled to 4 bottles of wine in our 'meal deal' and it took over 45 minutes for 2 bottles to be brought despite numerous requests. No potatoes were served with the roast turkey meal and the serving staff and manager were plain rude, causing the person who had organised the meal to break down in tears. In addition to the shocking service the food was poor ,and the Christmas pudding and custard was served stone cold. I have never written a review before but wanted to ensure no-one else had their evening ruined by going here.
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0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, December 20, 2009