Cha Cha Moon

Service very poor, you took away the plate before I could finish eating.

Not much choice, prices are too high.

Do not expect the waitress to bring you the rest.

Better go to Chinatown.
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mariangela
3 Overall rating
Food 5 | Service 0 | Atmosphere 5 | Value for money 2
Sunday, April 11, 2010

We have been here many times since ChaCha moon first opened. At first it was a great alternative for lunch. £3.50 for a plate of noodles in a nice setting was a welcoming change to a Pret Sandwich at my desk. However prices have gone up, service has gone down and so has the quality of the food.

Our last visit a few weeks back was a nightmare. 4 of us arrived, one of our party was late. We were offered drinks, then 20 seconds after ordering, offered drinks again by someone else. We ordered starters, and were brought the wrong ones. So were the people next to us.

We hadn't ordered mains as we were still waiting for our late arriving friend, but were brought some anyway. We said we hadn't ordered the young guy practically accused us of lying. Then we were brought another main by someone else, again not for us. Next a girl arrived asking in an annoyed tone if there was something wrong with our duck main. We explained we hadn't ordered anything.

Eventually our friend arrived and we did order, and they still got it wrong. We got one wrong dish, and one of us got nothing at all. After waiting a while we flagged someone down. They said it had been forgotten it and we would have to wait.

The people next to us didn't fare much better either. I felt sorry for them as they were obviously tourists. We ended up joking about it with them.

After all this they also got the bill wrong. We asked for money off for all the errors, which they did, and then got the bill wrong again.

If I was paying £3.50 I wouldn't mind that the staff were rude and inept, but not when this place has pushed up prices and attempts to be a 'proper' restaurant.
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N Hall
4 Overall rating
Food 3 | Service 0 | Atmosphere 7 | Value for money 5
Saturday, March 27, 2010

I went when this place first opened and quite liked it and so was really disappointed when I returned last night. the food is still tasty although no longer such great value but the most disappointing thing was the truly awful service which ranged from charmless to downright rude.

what was really suprising was that it wasn't just one staff member, it was all of them- from the girl who seated us to the waiter who whisked away plates and banged down the bill literally seconds after we'd finished eating. as we were leaving we could hear several other parties saying they would never go back becauase of the service and i'd have to agree.
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5 Overall rating
Food 7 | Service 0 | Atmosphere 6 | Value for money 6
Friday, December 11, 2009

I was not impressed by the food here at all. Everything was far too sauced up and over salted. I ordered a crispy duck salad that had been seriously over marinated and far too strong, covered in gooey sweet dominating sauce, then the worst of all - a Thai chicken curry which was as far away from Thailand as you can get - it was swamped in CURRY POWDER. It was truly disgusting; the taste of the fresh chillies, coriander, garlic and lemongrass completely swamped by what can only be described as a student's heavy hand with a fist full of curry powder.

The only good thing was the service - cheap student food posing as a tredny restaurant.

the ingredients were all fresh and lovely but totally ruined by amateur cooks
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melinda
5 Overall rating
Food 0 | Service 8 | Atmosphere 6 | Value for money 6
Tuesday, November 17, 2009

A great place for a quick bite with friends.

They have long tables with benches which means at busy times you literally sit elbow to elbow with the people next to you, and it's very difficult to get out if you're sitting in the middle of one of the benches!

The prices are superb for the quantity you get and considering the central location.

Staff are courteous but sometimes it is difficult to get their attention. Also food seems to come out in a random order so one of you may get yours 10 minutes before the everyone else.

The food is very tasty. Good variety of noodle dishes, none which have disappointed me thus far.

Great for lunches or a quick bite with friends after work.
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cowlon - View all reviews by this user
8 Overall rating
Food 8 | Service 7 | Atmosphere 7 | Value for money 9
Thursday, May 28, 2009

Awful. The prices really shot through the roof. Almost £7 for a bowl of Duck Noodle Soup (uesd to be £3.50). There was 4x tiny slices of duck in the noodle soup, and one sad strand of pok choi!!! Duck Noodle Soup costs £5 in Chinatown, with actual chunky pieces of roast duck in a huge bowl.

Not coming back to Cha Cha Moon.
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2 Overall rating
Food 0 | Service 3 | Atmosphere 3 | Value for money 0
Thursday, May 07, 2009

went there MAY 2009, the one in whiteleys, was hoping for something tasty and reasonable priced similar to the makers other offerings like wagamama etc,

very disappointing, hardly any starters, small menu, no desserts, 6.50 for a main course that left me and my 5 friends hungry!

the prawn lao mien noodles were vermicelli, and i can honestly say a pot noodle would have been more filling and better quality!

all in all wouldnt return!

such a shame cus the restaurant has such a lovely decor and location
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roxy
2 Overall rating
Food 1 | Service 2 | Atmosphere 6 | Value for money 0
Tuesday, May 05, 2009

Just went there for lunch today with colleagues. I have been here once for dinner and quite enjoyed the light delight dishes. It is typical Taiwan Xiao Chi (equivalent to Hong Kong Dim Sum). The atmosphere is very amiable and cushy: the long benches and sharing tables reminds one of Wagmama or Busaba, which has the upside of being close enough to each other, and the downside of being too crowded. The food is quite decent in terms of choice, flavour, and portion. In general, good value for money, and nice place for friends causal catching-up.

One thing to remember about the service: they do not fill up the tea, as most Chinese restaurants do; it is difficult to catch the eyes of waiters/waitresses.
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King - View all reviews by this user
8 Overall rating
Food 8 | Service 6 | Atmosphere 8 | Value for money 9
Wednesday, February 25, 2009