Franco Manca

Since my first visit, I try to come here at least once a month. Sadly todays visit was poor. I'm sorry to the waiting staff, but whilst they were friendly and tried their best, they were not good enough. A minute after taking our order we were asked whether we wanted the bill or have a coffee, by the person who'd sat us there less than 5 minutes before. The pizza's turned up minus the salad I'd ordered. There was no sign of the obligatory pepper mill and no opportunity to point out the missing salad. The white wine was awfull !! - Ok the pizzas should be good - no such luck - they were watery and undercooked, whilst at the same time slightly (correctly in this case) burnt around the edge - which makes me think that the oven was too hot. If they wern't watery enough, one of the waiting staff jogged my arm as I was pouring a glass of water so that I ended up with water on my pizza. He apologised, but I was still left with watered down pizza. The order for the people next to us was also messed up, with Garlic added to one pizza, when they asked for it without garlic, and no anchovies on a pizza which should have had anchovies. Someone else also complained about the mushrooms on the pizza they ordered only to be told that these were more expensive than the ones they usually use and that next time she should check what mushrooms they were using before she ordered.

Interestingly, despite arriving just after 1pm, there was no queue and tables available. I did not recognise and members of staff, including the important pizzaioli. OK everyone is entitled to have their off day, but theyve also got the front to add 10% service charge (which they didn't before) and leave a "tip plate" out. I travel accross London to come here and today, brought a pizza connaisseur with me who was not impressed. I will try this place again, and hope it was an off day and not an indication of things to come.
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italiastar - View all reviews by this user
0 Overall rating
Food 1 | Service 0 | Atmosphere 0 | Value for money 0
Thursday, July 16, 2009