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decor is great, but that's kind of the only positive. Food is mediocre and overpriced, but on par with this chains pricing scheme and local comparatives. The tables are crammed in so to maximise seating/profits at the expense of guests comfort. We sat on a table arrangement where space to slide between tables had gangway of 6 inches. You literally shuffled through to sit and the table clusters were silly. The worst thing however is service, it's beyond poor. You basically have to ask for everything, like you being there is some big inconvenience. The waiters can see the mess as they bring you the next order of drinks, but will not bother clearing it, we must of had a table of 20odd so you can imagine the chaos. The restaurant wasn't even that busy, it's just plain lack of due care. The worst incident of the night however was that one of the kids we had with us (baby under two) had a bit of an accident and vomited on the floor right under the table. We informed the staff and some relaxed time later, they simply left a roll of tissue on the table? They didn't come back and on getting a waiter/hostess back, they advised they are not cleaners and it's not their job to sort??? Baffled really but one of our guests cleaned it up themselves with the tissue, and then the various lengths of tissue with puke on it had to be left on the floor as they didn't/couldn't be bothered to even take it away. This is the mentality of this restaurant. On complaining about it, we were told a manager would come to address this....did he come....nope. Kind of expectant based on the service received really. It's one to avoid.
Comment on this reader review
Food 4 | Service 0 | Atmosphere 0 | Value for money 0
Tuesday, February 09, 2016