The Abercorn

Went to Abercorn last night and had an awful experience. Tried ordering a beer and soft drink off the menu which were both out of stock. The glasses we were given for our drinks had to be sent back several times as they were dirty and some had lipstick marks on them.

We were unsure what to order for our mains so we asked for a recommendation from the owner. He came over and wasn't helpful at all. As my wife and I are vegetarians we asked him to recommend a good dish to which he replied I don't know about the vegetarian food as I don't eat it. He came across uninterested.

I then asked one of the waiters to describe one of the dishes to me and after his description it sounded like the perfect dish for me as he said it is a spicy dish made with onions and garlic in a tomato based sauce. When the dish arrived it had none of the flavours the waiter described and wasn't spicy at all. I sent the dish back and when it returned there was no change apart from it being warmed up. I then called the manager over who took the dish back once again and bought it back with lots of chilli in it but it was the same dish. After sending the same dish back twice I don't think it's too much to ask for a freshly cooked one back.

There is no communication between the useless waiters as we had to order everything twice and on two occasions we didn't ever receive what we ordered and were still charged for them.

This was one of the worst dining experiences I have ever had. For what they charge for food and drinks they should be ashamed of themselves. Apart from the starters the rest of the experience was a massive disappointment.

I will never go back to this place ever again. The bouncer/parking attendant was the only decent person at this establishment.

Abercorn need to take a leaf out of Mumbai Junctions book as they pride themselves on customer service !
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Ket
1 Overall rating
Food 2 | Service 0 | Atmosphere 3 | Value for money 0
Sunday, May 13, 2012

Went to this restaurant yesterday, called them to book a table 30 mins before for 2 ppl and they confirmed. Got to Abercorn restaurant and they didn't have a record of my booking luckily there were a couple of tables free. Ordered a large white wine and recieved 175 ml which cost £5.95. The food is average but the cost is extortionate, I can get a large white wine for £5 in the west end. If you like food and don't want to get ripped off then avoid this place it's the worst in the area!!!!
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3 Overall rating
Food 3 | Service 3 | Atmosphere 6 | Value for money 1
Sunday, March 25, 2012

Not a great experience at all. We booked table for 10+. Soon arrived with a few children in tow. Then we're told that no children were allowed after 630pm. We were not told this at the time of booking. Had a drink paid bill and left. The staff had the audacity to walk up to our car and ask if we paid the bill. You can guess our reply. Very arrogant attitude, very crammed seating with little or no elbow room. A place that is punching far above its station, think they feel they are a members club. Not recommended at all especially for a family night out. Far far better options in nearby stanmore, kingsbury, edgware etc.
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Dp nw london - View all reviews by this user
0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, March 18, 2012

Simple...

Go Malibu club, regency or spice rack if you want really good food.

Avoid this place, the food is awful and overpriced.
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Samir
4 Overall rating
Food 2 | Service 5 | Atmosphere 7 | Value for money 2
Sunday, January 08, 2012

Service very poor..... Worst ever!!!
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LONDON
3 Overall rating
Food 7 | Service 0 | Atmosphere 1 | Value for money 3
Sunday, December 04, 2011

Don't waste your time or money on this restaurant.

We went at the weekend with our 2 young children and parents. I called to book a table but when we arrived, there was no record of the booking. We were ultimately seated in the bar under a speaker since the restaurant was full. Not pleasant.

4/5 of the starters took 50 mins to arrive. They were cold and unappetising to say the least. My son fell asleep while waiting so had no dinner. The last starter arrived just before our mains arrived - almost 2 hours after we arrived! Ridiculous.

The mains had to be sent back as they were cold.

The waiters were being bombarded by complaints all evening and were unresponsive to customers, almost as though this treatment is a given.

The prices are very high. How this place can charge these prices when the customers are treated in this way is beyond me. As a precious reviewer stated - what arrogance.

We eat out very frequently and will be avoiding this place in future without any doubt.
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NG london
2 Overall rating
Food 2 | Service 1 | Atmosphere 2 | Value for money 1
Wednesday, October 19, 2011

Went here last night for a birthday dinner. Service was ok although we had to ask 4 times until they brought water to our table. there were a lot of waiters and they didn't seem to communicate with other as they all kept interupting us asking if we wanted anything even if we had just ordered.

Deco is pretty plush and tacky and the food is massively overpriced. Food was ok, but nothing special and certainly not worth the amount we paid. I don't think they are worried about repeat custom as for a restaurant which is trying to postion itself at the higher end of the market, the service didn't match. Our group of 10 spent close to £400 and the waiter didn't even comp us any after dinner drinks, or dessert or even a free mint with the bill. Ridiculous! certainly won't be back as the service is substandard and the establishment is arrogant!
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koko
4 Overall rating
Food 5 | Service 5 | Atmosphere 4 | Value for money 1
Monday, October 17, 2011

The food was all good, takes about half an hour to get the food and to receive the drinks. There are plenty of waiters around but none seem to want to serve you. Definitely the longest I've been in a restaurant.
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soroj - View all reviews by this user
5 Overall rating
Food 7 | Service 2 | Atmosphere 7 | Value for money 5
Saturday, October 15, 2011

One of the best places in London, yes they take their time (because everything is freshly made) , and yes they waiters do take time to take orders and bring drinks. Its simply because Abercorn after a £3million re-fit is still finding its feet and it will take another 3 months to sort out. We dine there before re-fit and after. The food is brillaint and can't be faulted. You can't compare regency or spice rack to this place as its a "Fine dining" restaurant / bar. They will improve and the mangements do know their faults and had listen and will take this all on. I take clients there and family and have spend over £3K since its opened . If you had a bad time here, come back in 6 months and see the difference. Whenever I had a issue I have told the staff and they have listen.
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Neal
7 Overall rating
Food 9 | Service 3 | Atmosphere 9 | Value for money 7
Tuesday, September 27, 2011

Went yesterday evening which was a Saturday. My husband and I had high hopes but unfortunately they were soon to be dashed.

There seemed to be waiters everywhere however they did not seem to be doing an awful lot.

We ordered our drinks as soon as we sat down and they came pretty swiftly.

We then ordered our starters, there was a miscommunication as a dish arrived that we had not ordered however on pointing this out to the waiter he seemed most put out and in the end we kept the dish - which was not great!

We ordered our main dish, but none of the dishes were talked through with us. My dish was due to be served with potatoes, but came without. I told the waiter who then removed the dish only to serve it about 10 minutes later with what looked like a few boiled potatos scattered on top of the dish. By this stage I was no longer hungry so ended up not eating it.

To be honest I could not wait to leave the restaurant, I can honestly say that it was one of the most uncomfortable dining experiences I have ever had.

We found it very expensive for what it was and as a result of the mishap with the unordered starter we did not leave service charge.

My husband is a little more objective and has said he may return there for a "boys" curry however I will never go there again.

There are far better regular Curry Houses in that area, which are cheaper - my advice is go to one of those!
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M Franklin
3 Overall rating
Food 4 | Service 2 | Atmosphere 2 | Value for money 2
Sunday, September 25, 2011