Imperial China

White Bear Yard, 25a Lisle Street, Soho, London, WC2H 7BA - View on a map
Telephone: 020 7734 3388

Details
Overall 1.8
Food 0.5
Service 4.0
Atmosphere 2.0
Value 0.5
Based on 2 reviews

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We arrived on a Sunday afternoon as we had a rare Sunday together as a family and decided on the way to McDs to check this place out. We waited for ages by the door waiting for someone to approach us. The most moody waitress finally came and seated us between two other busy tables ( it was very quite overall so would have been nice seat somewhere quieter) she didn't say a word to us just showed us the table left a menu and walked away. I had to go and get myself another menu !!! I wasn't impressed with the food on offer and for the price they charged I expected better services. I was already about to leave when a waiter finally came over, also moody looking and he just looked at me, by now I had had enough and told him we are leaving, my husband who is less blatant than me said it was because of our 2 year old daughter. I'm glad we left after reading the reviews, I wouldn't have wanted to be forced to pay for a tip...safe to say we will never go again.
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Kara H
Overall rating 0 stars
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, February 24, 2013

Took my daughter to a show in London and afterwards went into the Imperial China restaurant as it looked very inviting from the outside.

The initial greeting and seating routine was good.

We had one of the set meals for 2, and I have to say the soup and crispy duck courses were ok, but the main meal was laughable if it hadn't been so expensive.

The 3 dishes were served on what looked like side plates, nothing to keep the food hot while you ate.

Both of the meat dishes had not much meat and lots of thickly cut green and red pepper.

Why did the set menu consist of 80% green/red pepper? It was very disappointing and spoilt the evening a bit, especially as we had such a large selection of restaurants to choose from.

The service was prompt, but definitely would not advice or recommend to go there.
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Mrs S Henry
Overall rating 4 stars
Food 1 | Service 8 | Atmosphere 4 | Value for money 1
Sunday, February 24, 2013

Went here New Years eve, had a great meal and service was good too.
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Classic girl
Overall rating 10 stars
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Thursday, January 03, 2013

I`ve been to China several times & the food at this London restaurant was very good indeed. We didn`t have to wait long. I can`t understand why there are bad reviews.
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- View all reviews by this user
Overall rating 9 stars
Food 9 | Service 9 | Atmosphere 9 | Value for money 9
Tuesday, October 30, 2012

I make a visit to Imperial China most times that I visit London. After reading some of the other reviews I was shocked with some people's experiences at the restaurant.

Each time I have visited (mostly during the day for Dim Sum) I have been seated either immediately or after no more than 5 minutes. I've found the staff helpful and efficient and a great atmosphere in there.

The food, in particular the Dim Sum, is some of the best that I've tasted in this country, and is sold at a competitive price.

I've never experienced any problems with the staff or their serving of meals. If I have any questions about the food or want recommendations they are always happy to help. I find with many places if you treat them with respect, the service will be ultimately better.

Overall: the best dim sum in London - go at off-peak times and you'll have a great time!
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DimSumStudent
Overall rating 10 stars
Food 10 | Service 10 | Atmosphere 10 | Value for money 9
Monday, March 05, 2012

I've been to this restaurant several times in the past year as you stand a good chance of getting a seat at busy times. Each time the service has got worse with long gaps betwen courses, plates being taken away while some of the party are still eating and cold plates to eat off. I refused to pay service charge at the most recent visit and got no reaction from the staff. Don't go there unless you have no other choice!
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Overall rating 3 stars
Food 4 | Service 1 | Atmosphere 4 | Value for money 3
Tuesday, October 18, 2011

I went to this restaurant for years. I always expect to be treated casually as Chinese restaurant are known to have a quick and sometimes rude service.

Sometimes I leave a tip, sometimes I don't... as my wallet isn't too big at the moment, I asked if I could pay the amount without the 12.5%!! Discretionary service charge, and leave whatever coin I had left in my pockets. Immediately the waitresses started conversing in Chinese giving my partner and I evils! slammed the credit card reader on the table while staring at us in a defiant manner... This is the rudest I have ever been treated in a restaurant, they were trying to be intimidating... although they did not know that we spoke Chinese.

Don't go if you are not chinese. Don't go if you are not rich. Don't go if you care about respect and human decency.
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jim sutton
Overall rating 3 stars
Food 7 | Service 0 | Atmosphere 0 | Value for money 4
Thursday, October 06, 2011

I usually visit on weekends with chines friends for dim sum at lunch. But went in evening with white friends and got terrible service, cold food, and the courses came 20minutes apart, and in the wrong order. it was dreadful and don't think I will return. The also refill your tea, but neglect to tell you each pot is £2.50.
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Neil O''Keeffe
Overall rating 4 stars
Food 4 | Service 3 | Atmosphere 6 | Value for money 3
Saturday, July 16, 2011

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