Tomoe

I had a quick look and saw mention of the poor service. Well it's hit and miss really I live near Tomoe and it's one of the best restaurants in the area in my opinion. One waitress in particular is rather abrupt and seems to object to having to work as a waitress!!!! But you will be served by a number of staff and most of them are actually very friendly and accommodating.

Onto the food: This place is great for grilled aubergine+miso, sushi rolls and especially the chirashi. They season the rice nicely, so anything which comes with rice is very good. The rolls are made well, sushi is presented well. The udon and teriyaki is average and quite expensive, so I don’t order them. Tempura is fine.

It’s pricey, but the quality is good. Lots of Japanese regulars, so that’s a good sign.
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The Hungriest Hippo
8 Overall rating
Food 9 | Service 7 | Atmosphere 10 | Value for money 6
Thursday, July 21, 2011

I've worked in London for 4 years, and have never experienced such a bad service from a japanese restaurant.

Was attended by a lady who came every 5 minutes the minute we entered the restaurant trying to get our order. The restaurant was not even full and she was extremely pushy with the order.

After taking our mains, we were thinking of ordering some starters, however by then, she had collected all our menus except for one from my friend at her far end. I tried asking for my menu back, but was only greeted with a reply.."you can take it from your friend"... before she walked off rudely

Our starters came promptly but one of the mains came first before we had to wait another 10 minutes before the rest of the 5 mains came.

We were celebrating a friends birthday and i went over after the meal to try and ask if they would not mind serving a birthday cake.... only to be told that it would cost £10 to serve the cake, which usually cost £20 pounds.

I had no choice but to say yes, and asked if they would not mind taking the cake and putting candles... only to be told... they do not do that...

they gave us new plates and forks (presumably for the £10 charge) and a small butter knife. I went to ask for a proper cake knife or any larger knife... and was told that for health and safety, they cannot give that.

well, i think this whole experience says it all...and by the way, was charged 10% service charge

the only consolation was that food was reasonable tasty japanese food, but i'll definitely never step into this place again
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JS
5 Overall rating
Food 6 | Service 0 | Atmosphere 7 | Value for money 5
Sunday, September 19, 2010

Had a good meal tonight. Fresh ingredients + friendly staff, though the decor is on the poor side. Mainly Japanese clientele, which can't be a bad sign. Will return again soon.
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Me
8 Overall rating
Food 8 | Service 8 | Atmosphere 7 | Value for money 7
Sunday, June 27, 2010

We have stopped eating at Tomoe due to the inconsistent billing, the rude service run by the head waitress and the filthy decor.

Sashimi is good here and the food is generally of a good standard. But we now go to So or Maguro in Warwick Ave where the menu is less adventurous but offers a better all around dining experience. Check your bill, the head waitress gets it wrong too often for it to be an accident.
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Dezzydez
4 Overall rating
Food 8 | Service 1 | Atmosphere 2 | Value for money 5
Friday, June 11, 2010