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I have previously spent many enjoyable evenings at The Garrison and always considered it a staple venue for south London dining. However a recent visit ended all that. Our first issue was a 20 minute wait for a table we'd already booked. Regardless of the fact that there were countless other empty tables available we were not seated until asking the staff repeatedly. When the surly bar tender finally saw fit to pay attention to us we were ushered to our table in the most precarious spot of the dining room with a constant thoroughfare streaming around us. Our waitress was utterly disconnected from her charge and had no concern for our customer experience so much so that when we asked to be moved we were met with a contemptuous 'no' the empty table was already reserved and couldn't be reallocated.
Eventually we ordered only to be misinformed about the starter specials which when they arrived turned out to be a completely different dish from that we were informed about. At this point the manager came into play and arrogantly barked at us to find out who ordered the special and went on to remove them before we had the chance to consider our alternative options 'tutting' as she did so. To add insult to injury as the starters arrived my chair was barged into with no apology by the waiter who seemed to care less about the experience of dinners as he'd already barged into one of our party as we waited to be seated.
I asked to speak to the manger and her entire attitude was deplorable. Appearing almost inconvenienced by my complaint and somewhat askew in her demeanour she showed little remorse for the shortcomings of the service that evening and offered even less in apology. After swift debate in our party we decided to cancel our order and leave the restaurant at which point the manager appeared again with a most unconvincing apology and a sneer in her tone which only drove us out quicker. We had previously enjoyed many evenings at the Garrison and had always regarded it as a fail safe dining option south of the river. This experience has now demolished our perception of it. Shame on The Garrison for forgetting that good food and good customer service is the basic offering that any restaurant should have and that one bad experience can be the downfall of any establishment.
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Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Wednesday, August 06, 2014