Hare and Tortoise (Bloomsbury)

Well, I ate there during lunch hour. Its busy, food's alright, the waitress a tad stressed but ok. you get lots of food, its quite well seasoned, but its not a place you want to sit and chat for a longer lunch.
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Jess - View all reviews by this user
4 Overall rating
Food 6 | Service 4 | Atmosphere 3 | Value for money 4
Wednesday, May 15, 2013

Extremely poor service with the waiter refusing to allow us to change tables. (we were in a very awkward position with 3 paying customers) waiter very rudely chased us away from our seat without even looking at us in the eye and explaining the situation, only to tell us to get back in the queue if we wanted another table. I am very certain that all customers have a right to sit where they are most comfortable and deserve to be treated with respect, especially when there's a service charge added to your bill.

In any case, beware of the waiter. Very dissatisfied with service.
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4 Overall rating
Food 7 | Service 0 | Atmosphere 4 | Value for money 5
Monday, November 12, 2012

AWFUL AWFUL SERVICE!

I went for the Brunswick branch for dinner and had the worst service of my life. The waitress rolled her eyes at my table after we ordered tap water with our meals. The nerve! Honestly it was because we couldnt decide what to drink yet but really for a waitress to be so outwardly rude is disgusting. I've been there a few times and I think their service is getting worse. They're always cranky and mean and unhelpful. Yes the food is still pretty good but they've started raising the prices without improving anything.
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2 Overall rating
Food 6 | Service 0 | Atmosphere 1 | Value for money 2
Sunday, April 01, 2012

We got a takeaway from here tonight. Malaysian chicken and rice. When we got home there was no meat to speak of, all just gristle and bone. Not just disappointing but inedible. Should really have taken it back but we had just settled down to watch a video. Appalling. Won't be going back.
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Liam Costick
0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Friday, February 17, 2012

Simply THE BEST! Cheap, excellent food served by friendly staff and positively buzzing with atmosphere....GREAT!! I could not believe some of the other miserly reviews when I read them. This place is so good you cannot keep me away!
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Michael Redclift
8 Overall rating
Food 8 | Service 7 | Atmosphere 8 | Value for money 10
Tuesday, February 22, 2011

Abysmal service. Such a shame because the food is good and the prices reasonable.

Last time I went the waiter got my order completely wrong, and instead of taking it away and bringing me what I had ordered, proceded to tell me I was wrong and had in fact ordered it. He then aggressively asked what I wanted, I said what I ordered, again, and he huffed and walked off.

I later asked him why he had been so rude, and he denied having been rude at all and didn't even look me in the eye. Worse than this, the manager was standing next to us shaking his head and then eventually hanging his head in his hands.

I have never had to defend the act of complaining in a restaurant before, when it was a simple mistake and all they should have done is apologise and brought me what I ordered. Instead, the waiter argued he had done anything at all, and in fact it was my problem for ordering incorrectly.

Hare & Tortoise don't seem to recognise that customers have a right to complain, at all.
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Carol
7 Overall rating
Food 8 | Service 2 | Atmosphere 8 | Value for money 8
Tuesday, January 25, 2011